Direct Line Reviews 27,099

We had previously used Direct Line for all our cars but changed insurers when we felt our custom was no longer valued. However we recently bought a new car and decided to contact First Direct again. W... See more

Disgusting service, first of all you get a robot who doesn't understand then when you finally and allegedly get put through to an agent I have waited 17 minutes and counting for a an answer. Once I sp... See more

Very easy to navigate,everything was straightforward with no problems at all.My new like for like policy was over £150 cheaper than my renewal quote from my previous insurer. Brilliant!!!

Direct line insurance...they know what they are doing..they did listen but the garage they chose took far too long to do the repairs!! They said it was coz they had to wait for parts but then all th... See more

Direct Line made insuring my house and contents quick and easy. I especially appreciate the fact that upon renewal this year, the premium was substantially lower than last, since premiums usually seem... See more

Getting a new car insurance policy was easy enough, and the process worked well. But I also had an existing car insurance policy with DL which I did not want to renew, and this seemed to cause a lot o... See more

Dealt with Direct Line for years home and in the past car too My home insurance is competitive only had 1 claim plus partner list he diamond from her engagement ring and a broken pair if glasse... See more

Have had a car insurance policy for several years and generally very happy with DL. I recently tried to insure a second car via the website but was refused a quote. But when I used GoCompare, detail... See more

Very pleased that Direct Line are now on comparison sites. They are very professional from my own experience (admittedly some years ago) but I feel a sense of loyalty towards their claims and settleme... See more

Good customer telephone service, but unfortunetly not competitive pricing. This time the renewal took 8 days from printing to arrive by post, which delayed me comparing it to new quotes from price com... See more

I’ve been a customer for as long as I can remember, but I have to challenge the renewal costs each year. Only after pushing do they match competitor prices—why not just offer that up front and save us... See more

Direct line have always been responsive and responsible. They have dealt with any of my enquiries calmly and efficiently, even though it may have been at the end of an accident slight albeit. I have b... See more

Very easy to sign up with them which was refreshing. This a new build, only a year old but built by volume builders Wain Homes who are well known for doing a pretty good job. Despite this and the fa... See more

I rang DL helpdesk today to ask a question about a change on my dog's pet insurance policy that I was not aware of. I got through to the lovely Yanna who soon worked out what the "change" was and c... See more

Excellent service when I telephoned them. More than 100% cheaper than my previous insurer, Sage, who had more than doubled their price. Direct line seems to be the same level of cover for a far better... See more

After phoning Direct Line-I spoke to a gentleman called Nick who was very professional and was able to help me with my questions. His assistance put my mind at ease. I would like to thank him and th... See more

My first time using this company,and I was very impressed.When I needed some advice for my insurance policy I spoke to a very friendly and professional chap who answered all my questions.The site is v... See more

only from incident of claim do you relise the capabilities of the company. direct line can be trusted to do the best and keep to their promise and use good company to do their work, i will continue u... See more

We are happy to be with DirectLine. The form was easy and factual to fill with suggestions to clarify any ambiguity that could arise from some questions. We awarded it 3 stars for now, because we do... See more

I was a victim of vandalism and had to make a claim for body work repairs. Direct Line and there associated partner companies made this a seamless and easy experience. I am very happy with the service... See more

Found best price and cover I required via Money Supermarket. Easy to purchase. Downloaded Direct Line app, very easy to use and clear. Emails from company very clear with information required

Your insurance is only as good as it's help when needed and Direct Line handled my claim quickly and although my next premium was dearer it was at an acceptable price. You can only give a review if y... See more

Had DL car insce for many years. Had to make a no fault claim about 10 years ago. Dealt with well. So took out home insce a few years ago. Had a claim and it took ages and there was excessive expen... See more

Direct Line WAS my go-to insurer. I have used them for Car insurance and Home insurance for a number of years. I am happy to pay a bit extra for the excellent service they provide. I had a car a... See more

⸻ I would highly recommend Direct Line Mobility. They are an excellent company—very professional, efficient, and responsive. Any issues are addressed promptly and handled to the best of their a... See more

Always been easy and simple, but when I didn't renew because of a hospital stay and debit card expired it was difficult to reconnect. I had an e mail from direct line saying my house/home insurance w... See more

Nice conversation with the staff , ensuring I got the best deal on the level of insurance I needed . Very polite and helpful well done !

Direct line have taken over my home insurer and the transfer of my policy for a new one with direct line was easy and seamless. The person I spoke to was helpful, spoke clearly and slowly so that it w... See more

Very Good. My current insurer had increased their rates by £100 so checked on a brokering sight about alternatives. You appeared to be the best value. To get the insurance i wanted was fairly quick a... See more

Always helpful, good prices and trustworthy. Husband had an accident 3yrs ago. Direct Line basically sorted everything out, no hassle. Highly recommended.

I would like to express my appreciation for your excellent service. Your promotions are clear and fair, your pricing is very reasonable, and there are no unexpected or hidden charges. It is reassur... See more

Quotes me £366 for renewal. Confused.com quotes me £270 with direct line. Direct line say they can only go to £310!? So existing customers have to pay more and I have to spend ages in your... See more

Very professional, been with direct line a long time only ever claimed once the service was faultless

Very straightforward with easy to understand competitive quotes. Previous dealings have been very good when we needed to make a claim. Customer service was very good.

What keeps me coming back? Is the helpful staff. The low amount of irrelevant emails. Good cover that actually covers Prompt service via post and phone.

Premium had only increased by a minimal amount over the year. So it made it easy to decide to stay with Direct Line

I tend not to trust insurance companies, but DL handled my claim quickly. The DL garage did a very good job of the repair - it looked like new. And when I had a minor problem later, they fixed it very... See more

I haven’t had to claim my n my Insurance but just knowing Direct Line is there if I need it, is a comfort

I have directline through the motobility scheme. They were helpful from the start, I had a query after a few days and it was well handled. Polite, friendly staff. All repairs were completed in a tim... See more

I got my insurance through a comparison site. I was happy with the quote but can’t find a number to query something about my NCD. Very frustrating

Dear Sirs, I feel obliged to give feedback on the service received from your call centre team members Imran and Maureen; exceptionally pleasant professionals, listened emphatically and acted... See more

It was easy to follow the instructions, and everything was clear and easy to understand. I got the cover that I wanted for a reasonable price.

First of all being able to actually speak to a knowledgeable operator rather than digital assistant or Chatbot made it 100% better than other companies. Everything was explained fully without added pr... See more

There was somebody to speak to at the call centre when sending the payment was problematic

Very good cover for the price and very easy to set up via Web Site, would recommend to everyone

Everything dealt with in one call. Staff knowledgeable. And sympathetic

Good insurance price for car insurance Easy policy set up and hassle free .

Great online portal allowing a quick entering of all required details to produce a compatitive quote from a well known insurer

Really surprised when seeing Direct Line was offering a policy that suited my needs for such a very competitive price in competition with other insurers, when I say surprised,it was that on all previ... See more

Needed car insurance, they had car insurance, so bought it.