DW

Still no contact since last review 5 days ago. We have no idea when our furniture will arrive, if at all.

Prepaid travel card - Whilst abroad I went to withdraw 300euros from an ATM. It would not complete and said I had not been charged and yet showed as a pending transaction. I contacted MasterCard and told nothing they could do and would have to wait best part of a week. This meant I had to top up the card with more money in order to use it. Made a complaint and promised it would be investigated. Since returned home and the 300 euros went back on to the card so now sat there until I go away another time unless I pay a fee to withdraw it! Nothing from Mastercard.

It’s taking weeks to sort out a simple order of a few additional units.
Needed to ensure handles could be sourced to match original kitchen. We had to check with Wren head office. They confirmed they still had stock but would need to raise a separate order. Went back to store and advised them of this. Was promised by the store they would do it, but haven’t.
Got units, worktop and splash backs arriving soon but no handles!

Ordered bedroom furniture on 27/08. Quoted lead time was 9 weeks (29/10). On 03/08 got email saying goods will arrive in quoted lead time. Heard nothing further so we contacted them on 23/10 to confirm delivery date, was then told delivery would be end of November. We quiried this and was then told they were mistaken and delivery is end of October. On 25/10 we contacted to again confirm delivery date (as we need to get time off work etc.). Heard nothing so we contacted them on 02/11 (I.e after original date promised for delivery). Now saying delivery will be week commencing 19th Nov. This is 3-4 weeks after the original date. I get delays happen. However, if we had not contacted them we would have no idea. Their customer service is appalling.

Complicated process to order a few additional items for a kitchen previously supplied by Wren, followed by poor communication.

Tried to buy a Range Rover Velar from Inchcape Chester. Went on test drive. Salesman rang to follow up a day after agreed. I rang back later the same day and left message to advise I had returned his call. Heard nothing since! That was a week ago. Clearly too busy selling cars.

Contacted five different dealers to try and buy a Velar. Two didn’t respond. One would only talk to me if I physically went into the dealership (approx 1 hr away), and the fourth produced a GFV completely different to what JLR calculate!

Given up... buying an Audi.

I just wish to clarify the response to my review.

It reads as if I have not engaged with any remedial process. Trendy products left two voice mails and an email on Friday morning. I was in meetings and immediately emailed her when free later that day. The automated response said 48 hours. This would have been Sunday afternoon.

I received what I would describe as an angry call on Monday morning (today). As a customer, I was not prepared to be spoken to in that way. I said do and advised that I would speak another time.

My advice to future customers is that if you criticise their products in any way, then be prepared for unpleasant telephone calls, and misleading responses to your review. Not nice people to do business with.

In terms of the product itself, I am now also in the process of finding alternative feet as the ones supplied cause it to rock and be unstable.

Having thought things were finally replaced ed any waiting for my final bill... I find they have sent me the same innacurate bill again.... still, at least they have got my address right. Small mercies.

Playing dumb to avoid honouring a goodwill gesture. A quick search of their inbox against the content of my review would soon identify my email. I feel currys should pull their finger out rather than sitting back and getting the customer do the chasing.

The Quadra sideboard is poor quality. Need to replace the top, both cupboard doors and a drawer front. Gloss finish peeling off top, drawer front worn and glue visible on doors. Ikea is much much better. No UK plug on light fitting. Really disappointed.

I’m a victim of fraud. Only discovered when I received a letter from Nationwide. Rang up straight away and spoke with someone who accessed my account and explained the transaction. Then put me on hold whilst putting me through to fraud dept. On hold that long I had to collect my son so was in the car by the time I got through. Asked me further security questions including day of month my payment is due and the credit limit. I explained this is a card I have not used for a long time and would have to guess at those questions, could they ask me something else. Told no as randomly generated. Long and short Nationwide could now not talk to me about my account. After complaining they agreed to call me back in ten minutes. At the start of the second call I said please do not ask the same questions as I am still away from my home and do not have access to the information. Told the questions were completely random... but guess what! They were identical. Strangely enough I didn’t pass the vetting again despite offering lots on information options that would only be known by me. Told either log on and send secure message to reset or go into a branch with ID. Clearly, the branch option is very inconvenient.
Logged on and sent secure message. Rang Nationwide. They could see I have sent a secure message. I explained I was now home and could access any security information they want, and I realised which questios I got wrong, e.g. date payment due and credit limit. Now told I have to wait 48 hours and keep logging on to check when I get a message with information telling me what information I failed on! Explained I am away for the weekend, I am a victim of fraud and want to resolve the matter. They refused to help other than to tell me the account is blocked. I will have to wait.

Please see my previous reviews. Promises of a goodwill gesture that never materialised. When I post it on trust pilot I’m now instructed to chase them with further emails. Here’s an idea... check your inbox and discover my previous emails. Again, just a ploy to delay and get the customer to give up.

Please see my other reviews on linked John Lewis site. Initially say they are looking into it (for what it would be worth), then say they will look into it if I want them to. If I do, to get in touch. No response to my wife who placed the order. John Lewis no longer carries that prestige, it’s just another second rate department store. Is there anywhere these days that puts the customer first?

Please see my other reviews. Initially say they are looking into it (for what it would be worth), then say they will look into it if I want them to. If I do, to get in touch. No response to my wife who placed the order. John Lewis no longer carries that prestige, it’s just another second rate department store. Is there anywhere these days that puts the customer first?

Made two complaints in one day... but do they care?! As long as they’re making huge sums of money they’re not interested. Trust pilot is an overwhelming endorsement of shoddy service.

Not sure if this is linked to John Lewis.com but appears to be the same company. Please see me posts on the other site.

Curry’s did refund all our money for the faulty product they supplied.... eventually. The offer of a small goodwill gesture never materialised. Would have been better not to have made an offer, as I can only add the fact they lie on top of my grievance of incompetence.

Despite giving an assurance to get in touch with the order holder aka my wife, it never happened. I guess customer service only extends to when they take ones money. Not interested thereafter. No longer expect any response and will put down to not interested. The response was always going to be inadequate (after the event), and the delay has just added insult to injury.

Further to my last review. John Lewis have offered to look into why they did not install our washer dryer, only if I get my wife to contact them because the order was in her name. Alternatively, having been given the order number they could have proactively contacted her.... nah... leave it to the customer to do the chasing. That’s the idea.
Poor service, just got poorer. All that was needed was a brief apology.
Just scanning John Lewis in trust pilot it seems they must have given up trying to retrieve their reputation. Try blaming poor service on poor profits and not Brexit.