Deep BE

Just placed the order. Very satisfied with how easy it was to navigate on the site. However, i missed the 10% discount by registering to the newsletter. My bad!

I ordered Megamare on Friday, and to my absolute astonishment, it arrived today! I am still in awe of how seamless and elegant the entire experience was. From the first moment I opened the parcel, I felt like I was stepping into another world; one defined by craftsmanship, beauty, and intention.

The packaging was exquisite; wrapped with such care and refinement that it felt like opening a gift from a dear friend who truly understands luxury. Every texture, every material, exudes quality and artistry.

I had ordered the perfume along with two complimentary samples, but to my surprise, I received so much more: a beautiful tote bag, two extra samples, and even a delicate art-like cloth that feels designed to cherish the bottle itself. It’s the kind of attention to detail that is increasingly rare and deeply appreciated.

And then there’s Megamare… what can I possibly say? It’s a nuclear masterpiece in the best sense; an oceanic explosion that awakens something primal and transcendent. It’s bold, meditative, and profoundly emotional. I have never experienced a scent that feels so alive, so raw, and so divine all at once.

To the team and to Alessandro Gualtieri, thank you. You’ve created not just a fragrance, but an experience: one that speaks to the soul. I am utterly in love with this perfume house. Orto Parisi is, without question, my new favorite.

With immense gratitude,
— A forever admirer 💙

I am utterly appalled by my recent experience with Versace.fr and UPS.

I placed an order on 17 September for a gift, with delivery promised on 19 September. Shortly after, I was informed of a delay of one day. I accepted this in good faith, trusting the reputation of a luxury house such as Versace. However, not only did the package fail to arrive on the revised date, but upon checking UPS, I discovered yet another delay.

To make matters worse, instead of delivering the parcel to my home as promised, UPS simply dumped it at a Proxi collection point far from my residence without even attempting delivery. I was never given the option to choose this and it completely defeats the purpose of ordering luxury goods online.

I contacted customer service for assistance, only to face further frustration. The representative was unable to provide any solution, could not escalate my complaint, and did not even have the contact details of a superior to whom I could explain the gravity of the situation. This is shockingly inefficient and unacceptable.

The consequences for me were significant:

I took time off and arranged to work from home on Friday to receive this delivery. The parcel never arrived.

I was left without a gift for an important birthday celebration on Saturday, and had to urgently find a last-minute replacement.

The entire experience caused unnecessary stress, embarrassment, and wasted time.

For a brand like Versace, this level of service is disgraceful. When customers choose to shop with a luxury Maison, they do so with the expectation of excellence, reliability, and care at every step. What I experienced was the complete opposite: delay, inefficiency, lack of accountability, and zero customer support.

I strongly urge Versace to reconsider its logistics and customer care policies. Until then, I cannot in good conscience recommend ordering from Versace.fr. Luxury is not only about the product but also the experience, and this was anything but.


UPDATE on 22.09.2025 :

As if the delays, mis delivery, and lack of proper customer service were not enough, I finally went to collect the parcel accompanied by the very friend whose birthday this gift was meant for last Saturday, only to discover that the wishing card I had specifically included with the order was missing.

This was the final straw. The whole point of ordering from a luxury Maison such as Versace is not only the product itself, but the complete experience and attention to detail. To receive the gift late, at the wrong location, after wasting a day waiting at home, and ultimately without the card that should have been part of the presentation is utterly unacceptable.

Versace’s proposed “gesture” of free express shipping on a future order remains insulting and dismissive. After the stress, embarrassment, wasted time, and now an incomplete order, this falls far below what one should expect from a brand of this level.

What should have been a special moment was ruined from start to finish. This experience has completely destroyed my confidence in ordering from Versace again.

UPDATE on 23.09.2025 :

After all the delays, mis delivery, wasted time, and a missing gift card, Versace has now tried to blame me for their mistake.

I know I selected the gift option, removed the price, and typed a message. It was an important part of the order. If their system failed to process it, that is their responsibility, not mine. Instead of owning up, they’ve chosen to push the fault onto the client.

This attitude is shocking for a luxury brand. True luxury is about seamless service and accountability, not excuses and blame-shifting. At this point, Versace has failed me at every step of the client journey and then added insult to injury by refusing to take responsibility.

A Maison of this stature should do far better. This experience has completely destroyed my trust in ordering from them again.

UPDATE on 24.09.2025 :

After delays, misdelivery, wasted time, a missing gift card, and repeated excuses, Versace has now refused to provide any compensation whatsoever. Even worse, they tried to deny features of their own checkout system and shifted the blame onto me instead of acknowledging their failures.

I have now had to invoke French consumer law (Code de la consommation, articles L.217-1 and following) and formally warn Versace that, unless a proper resolution is provided, I will escalate this matter to the médiateur de la consommation and, if necessary, to the DGCCRF via SignalConso.

It is simply unacceptable that a so-called luxury Maison treats its clients in this way. Luxury is not just about the product, but the service, the trust, and the attention to detail. Versace has failed on all counts.

A truly HORRENDOUS experience that has destroyed my trust in ordering from them agai

Commande d’un ordinateur en “très bon état” → livré en retard, plein de rayures et peinture abîmée. Service client lent (plus d’un jour pour répondre), impossible de les joindre par téléphone. Ils refusent tout vrai geste commercial, seulement 20 € proposés… Sinon retour obligatoire alors que j’ai besoin de l’ordi. Expérience catastrophique, Back Market ne pense qu’à votre argent.

MISE A JOUR LE 22.09.2025 après l'avis publié :

Après mon avis initial négatif, Back Market m’a recontacté rapidement via leur service interne.
Ils ont reconnu les problèmes rencontrés (retard de livraison + état esthétique non conforme) et m’ont proposé une compensation de 43 € (10 € pour le retard + 33 € pour l’état) ainsi qu’un bon de réduction de 10 % valable 6 mois.

Même si l’expérience de départ a été compliquée et stressante, je souligne que le service client a finalement pris en charge mon dossier et trouvé une solution plus adaptée.

Mon conseil : si vous avez un souci, n’hésitez pas à insister et à faire entendre votre voix. L’équipe peut se montrer réactive et arrangeante une fois qu’ils reprennent le dossier en main.

Produit reçu conforme à ce qui est publié sur le site. Ravi de mon achat!

Beaucoup de temps d’attente au téléphone. 15 minutes même plus. Déçu de cette attente. Au tout début ce n’était pas le cas.

Pas de solution pour ceux qui veulent augmenter la franchise pour l’alimentation thérapeutique. Quel dommage !