CHANEL Reviews 893

Chanel Fragrance is a luxury item but I was disappointed with the poor level of customer service. My inquiries were either ignored or met with delayed and unhelpful responses. I felt more like an in... See more

I bought a nice optical frame a few years back and the paint started to chip. I didn't expect that kind of thing to happen to an item with such a high price tag and made by a well respected brand name... See more

Appalling experience. Ordered a gift for a birthday, received a message to say that it could not be delivered despite someone working at home the whole day. Birthday ruined. Now trying to track the bl... See more

I purchased a Chanel bag from Selfridges in June 2024. After using it only four times (and keeping it in excellent condition), the hardware has already discoloured. This is unacceptable for a luxur... See more

Hello I normally don't leave reviews but this time I'm very disappointed customer :-( I have purchased Chanel chance EAU SPLENDIDE EAU DE PERFUM and must admit I'm shocked how little it lasts .... See more

I bought 2 items to get 10% off from boots and guess what, 10% was not taken off. Also chanl assistants don't seem so worried about making you feel the priority. So I headed over to clarins wher... See more

After-sales customer service is non existent! Phone lines are never answered no matter how long you wait and via email all you get is a holding response saying they are unusually busy! Still not ha... See more

What a disappointment! I called two Chanel numbers, 50 Bloor W Toronto and their 888 number because I needed to talk to person about how best to buy Chanel Blu for my son, who lives in the UK. No re... See more

Sent back a faulty spray bottle of Chanel perfume still not resolved after many emails,now they are saying that DPD have tried numerous times to deliver and they will resend when they it's returned.... See more

In summary, bought a pair of sunglasses worth £650. A crew came off. Returned. The company refused to give a full refund, but credit note. Decided to have a go again with different model. The same thi... See more

The contour stick breaks immediately in the lower part, and is loose when you utilize it. One fell of in my washing basin. The other two can barely be used, due to the loose parts. Worst thing I gave... See more

I’m not one to write reviews but interacting with Chanel’s customer care has been the worst I’ve ever experienced. Been calling the number 6 times for the past 4 days - each time being directed to an... See more

Update: 6 Aug - Makeup finally arrived beautifully packaged as you’d expect from Chanel. However Chanel really need to up their game re communication with customers. I tried endless times to... See more

The No.5 Chanel Body Lotion bottle top is absolutely useless. After a few applications the swivel top broke off and now the hole where the lotion comes through gets blocked up because it has not cove... See more

Delivery of some make up never happened. Chanel use DPD for deliveries. DPD came to my house three times and did not ring the bell to leave the item. I was in all three times. They took a picture of... See more

For anybody who is concerned about Chanel containing 'Talc' which has been shown as a danger following Johnson and Johnson baby talc scandal in the USA . Which recognises the Talc has contained Asbe... See more

I will never EVER order or purchase another product from this Company! Terrible client service and will not refund me on a product I purchased online. They state Returns and then tell you they cannot... See more

My order for makeup I usually buy in store was confirmed with my payment pending, I didn’t receive any further information for an entire week, I wrote to the customer service team in the meantime, no... See more

I placed an order on 15 December for a Christmas gift for my daughter. The order has still not been received. I have followed up now 3 times but had no response. For a supposed high end brand they a... See more

Ordered online on Tuesday 17th December 2024, I have attempted 3 times to get an update on order. Auto reply emails and customer care line closed during hours they advertise as being open. Pathetic.

A bunch of idiots working out there. Called the main (and apparent the only one) line to ask to connect me with one of the advisors in the store explaining that I need to buy an item urgently by payin... See more

Very disappointed bought a limited holiday set and did not receive a charm or anything to show it’s holiday festive season. Would have been cheaper to order the item from John Lewis etc but went direc... See more

I was extremely disappointed in a pair of sandals and the quality for the first time with Chanel. I also was disappointed on how The customer service was at Tyson store and the on line service. I was... See more

I bought a Chanel shopping bag. When I finally took it out of the box, it was defective. It’s under warranty. Chanel is claiming both that I didn’t pack the bag correctly and that nothing is wrong wit... See more

I got a 1.7oz. Bleu de Chanel Eau De Toilette as a gift about two years ago. The actuator head broke and snapped off recently for no reason and I ended up with 2/3 of the product in the bottle that... See more

Bought Chanel Mademoiselle as I love it. Version i received from a respected online store is nothing like the Mademoiselle I know and love. Version I received smells like a cheap knock off and gives m... See more

Very disappointed. I live in London and I have ordered the foundation 12 days ahead for an event, from their UK site, and there is no way I can get my hands on the parcel. From the beginning, t... See more

HORRIBLE LAMB LEATHERS. CLASSIC BLACK LAMB SKIN HANDBAG TURNED BRONZE. ALL WHITE LEATHER SHOES AND WHITE HANDBAGS TURNED YELLOW. I am deeply disappointed with the quality of my Chanel items. My bla... See more

I placed an order on your website for next day deliverey. This was on the 4th no email what so ever i called your support team and was told that you cancelled my order as the glasses i ordered were no... See more

Shame I can’t give no stars. Spent £200 Xmas money on 4 products as a treat. I was so excited. Had terrible allergic reaction to their products will not refund but offered a credit note for more of... See more

Luxury brand with worst customer “service”! I bought a sunglass online, put it on for 3 seconds and decided to return. I received a delivery confirmation of my returning. After a few weeks I didn’t... See more

I have visited the Chanel boutique at Battersea several times, and unfortunately my experience has been consistently disappointing when one particular staff member is present. Instead of offerin... See more

Very disappointed ! I have ordered a cream and deodorant from chanel,'s website and never got the parcel. 10days later I have sent an email with questions where my order is, no answer. Then I have sen... See more

Ordered some makeup from the website over 7 days ago and heard nothing since so it hasn’t been shipped or anything and I’ve tried to contact customer service can’t get through via email or phone terri... See more

Absolutely disgracefull service. Ordered on the 22nd of May as part of an anniversary present, used the 6 pound delivery charge to get the item. A week later still no sign of the items. I have send t... See more

RUDE help on the phone. Im not impressed just because you have an accent. Online they are not clear about the return policy. NEVER EVER ORDER FROM CHANEL ONLINE UPDATE My return was sent BACK to... See more

Terrible service, totally understand there is no one on the phones when trying to call but completed 3 online 'contact us' forms and heard nothing apart from the usual acknowledgment email. The ackn... See more

I ordered an item from Chanel 3 days ago, paying for next day delivery, 3 days later I have not even received an email confirmation. They have taken the money from my account, but no other communica... See more

I personally own two Chanel cosmetic which I am very happy with. However I have emailed them a question three times, and sent the same question once on Messenger, all within the last few weeks... See more

SO DISAPPOINTED! Arrogance at shop floor level and a complete lack of any support or help from Customer Service Department. An issue they could have helped resolve easily. They could not have cared... See more

I ordered a Goldendoodle blanket for my daughter. It took several weeks to arrive and when it did, I was so disappointed by the poor quality of the item. I sent DCT an email requesting information o... See more

Ordered a shirt for a Christmas gift. Ordered a large when the gift was opened it was a 5x. The return policy states returns accepted within 30 days , they would not açcept the return within the timel... See more

I love Chanel skincare products and usually shop in store. Now that, i have a baby, i thought i would order my products online directly from their website. I am so sad to find out how terrible... See more

I purchased two gifts online and requested they be packaged separately. Gave the wording required for each. Chanel clearly do not read requests as I receive one box, with one card with the... See more

My returns were received three weeks ago, yet after five times contacting Chanel CS in the US and telling that they would follow up and that the returns have been processed - NOTHING-no follow up,... See more

Terrible service, save your money rather than try to restore your loved items at the Atelier. Chanel store on Sloane Street refered the official Atelier on Bruton Place for a lining change on a beauti... See more

Extremely bad after sales I like the style, especially the costume jewellery but despite of the high prices, the manufacturing is very feeble. The layer on the fake pearls disappears just by wearing... See more

Worst experience. Tried ordering from their website. They collected ALL the information, including credit card number, security code, address, phone, etc. when you click PLACE ORDER - the next pa... See more

Received a meaningless one line template response along the lines of "you chose the right product" in response to my query - incredibly disappointing and frankly lazy from Chanel.