United Kingdom
Review of Linensonline
Ordered sofa protector covers, 1st Oct; they never made their way out of the courier plant. Emailed Linensonline numerous times, no replies we are now on the 30th Oct and still nothing. Awful service.
Review of The Lounge Co.
Had a really helpful experience in the Islington showroom today. Really nice staff and the showroom was huge. Thanks Paulina and Momo. See you soon!
Reply from The Lounge Co.
Hi Ethan,
Thank you for taking the time to review us here. Its good to hear about your experience in store. Look forward to seeing you soon!
Kind regards
The Lounge Co Team
Review of Laced
Review of Push Doctor
Booked an appointment and they don’t offer treatment for my condition, even though it comes under the categories they offer.
Requested a refund and then got an email telling me I’m abusing their system with requesting treatment for my condition and they won’t refund me. Avoid if it’s not a standard cold/flu issue.
They can’t prescribe anything that’s ‘off-licence’ this is not made clear.
Review of Victor verace - Please read below for refunds.
Avoid! after not meeting the delivery deadline after many failed deadlines, communication when silent and had to go through the bank charge back to get my money back that failed so then onto citizens advice to report them to trading standards.
Reply from Victor verace - Please read below for refunds.
Good Morning
We have been trying for months to refund customers who are still awaiting a refund.
Please contact us at refundsvictorverace@gmail.com with a screenshot of your order and proof you have not been refunded. A small explanation is found below:
In August last year we teamed up with 4 manufacturers in China to produce a range of furniture items. As with a lot of furniture suppliers like Dfs we intended to use a made to order business model hence the 8 week lead time.
After placing a few adverts on Facebook orders flooded in and our suppliers assured us they could keep up with the demand.
However come October our suppliers were getting further and further behind which is when we decided to only take orders on very specific ranges.
In the month of October we also refunded over £180,000 in orders as people become impatient and others were becoming worried we were a scam. We willingly handed back the money as we were in fact not a scam but a struggling start up. (something we can of course prove).
As all the furniture items started arriving we used parcel force to fulfill most orders. At this point we was no longer accepting any new orders and was focused solely on fulfilling current orders. It was around this time (early november) that people started to believe we were a scam. Groups started to be set up and fake accounts who were messaging all our customers telling them to issue a chargebacks with the bank.
What pursued after was complete chaos, we had hundreds and hundreds of chargebacks flooding in as we worked from 4am to 9pm (again something we can prove) to send out items.
Then towards the end of November at which point over 40% of all orders had been delivered (again something we can prove) parcel force didn't turn up for our usual collection (7am with 2 7.5 tonne wagons).
I personally got through to the depot and they told me they would no longer be working with us. They explained the parcels where far too large and heavy and stated they were running at a loss due to us using dispatch bay. Even though our items fell within their max size limits. We had over 700 parcels alone that day which were already labelled up and paid for.
A few days later our selling platform Shopify decided to limit our account due to the large number of chargebacks. In doing so they also stopped allowing access to the platform which means we can no longer see customers orders, reply to chargebacks, issue refunds etc.
To this date this is still the situation we're in.
So basically, all the stock had arrived yet we had no information on where to send it. We couldn't refund any orders as we didn't have access and we couldn't send the items as PARCEL Force were no long collection from us.
We've refunded every order we can find, we haven’t taken a penny from the business since October when issues started arising.
We still have no way of telling who's been refunded, who's had their items delivered and we can't even reply to chargebacks. So it's not "us" that's saying your items delivered.
We know there have been thousands of people who have received their items and got their money back due to this.
Anyhow, that was what happened in summary. We weren't and have never been a scam. We simply failed and failed miserably.
We look forward to finally resolving those who are still left in the dark.
Review of Wayfair UK
Recently moved into my new apartment and ordered various items through Wayfair. Great service, great products.
I had various issues with the couriers but Wayfair went beyond most online retailers to resolve the issue for me.
Review of Evri
I have issues every week with Hermes and there app is awful, customer service team on chat refer you to FAQs. They have to be the worst courier in the UK! I’ve wasted hours dealing with them to rectify issues caused by them.
Review of Emma Sleep UK
For me this has to be my best mattress purchase to date. I would normally have gone for a softer mattress, but this is more firm; I sleep better and wake up fresh. I also purchased the pillows, they would not have been my first choice if I was in a shop but again done wonders for my sleep.
- medium firm
- super comfortable
Worth every penny!
** Delivery delay reviews were the same for me but wasn’t an issue as moving into a new apartment, my experience with customer service was fine though.
Review of Lumin
I signed up for the trial and loved the product, there was delay with receiving the trial kit but it was worth the wait.
I now have the 2monthly subscription, great product and visible results and the site is user friendly. Customer service have also been prompt with my queries.
Highly recommend !
Review of Versace
Avoid avoid avoid.
Ordered dining room chairs, advised 3-6 weeks when ordering. We are now into the 12th week, the last email confirming delivery date has passed and nothing from them.
Review of PML Services
Avoid avoid avoid. The reviews don’t match real life. I used PML for a short stay lease, service is awful. They don’t reply to emails, they don’t act on repairs... the list goes on.
Reply from PML Services
Hello Ethan,
We are always eager to know what we could do to improve our service
We are sorry your experience was not how you expected it to be
If you wish to tell us more about your experience, please contact us at info@pmlservices.co.uk
Kind Regards,
PML Services Team
Review of Waldo Contact Lenses
I’ve been using Waldo for over a year now. Great product, cost effective and great customer service.
Reply from Waldo Contact Lenses
Waldo summed up perfectly, thank you, Ethan.
It's great to hear Waldo can save you money without compromising on the comfort.
Nataska @ Team Waldo
Review of Kompsos
Great service and good quality brackets. Highly recommend.
Review of dwell UK
Great service from the Tottenham Court Road staff!
Reply from dwell UK
Thank you for your feedback Ethan, We are so pleased you feel you received excellent service in the store, we of course hope to see you again soon.
Review of Waldo Contact Lenses
Reply from Waldo Contact Lenses
Thank you Ethan for your review.
Welcome to Waldo.
