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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, noting its speed and reliability. Consumers appreciate the competitive prices and the price match policy, which they say the company honors. The quality and range of products are frequently commended, with many highlighting the helpfulness of the customer service team. People find the website easy to navigate and the ordering process straightforward. The return process is also praised for its ease and efficiency. Many customers express their intention to continue using the company for their cycling needs, citing the overall excellent service and positive experiences they have had.

Based on these reviews

Rated 5 out of 5 stars
Verified

Recommend by my brother who had consistently reminded me of the importance of not cracking my skull against any road surface or kerb edging. So I ordered one of Tredz cycle helmets. Delivered promptl... See more

Rated 5 out of 5 stars
Verified

Have had no issues ordering anything bike related from these guys. Good prices and pretty quick delivery. Was able to return an unsuitable unused set of tyres without fuss. Recommended.

Rated 5 out of 5 stars
Verified

They built and delivered my new bike, the bike was well packaged and protected, and they even supplied some basic tools to fit the pedals and adjust the stem. Great service and if I had space for mo... See more

Rated 5 out of 5 stars
Verified

This was the fifth bike I have bought from Tredz. I have received polite and helpful advice and close attention. Sadly I have developed a health problem and the bike I bought was not suitable for me... See more

Rated 3 out of 5 stars
Verified

No issues with the product(bike rack), but delivery by DHL could have been better. Failed to deliver on the first two days it was due (1st day "delayed", 2nd day said they couldn't gain access, but th... See more

Company replied

Rated 3 out of 5 stars
Verified

I like using tredz but unfortunately you use dhl to deliver bikes and they are so unreliable. I have ordered a second bike in a year and both times it has been a real effort to actually get the bikes.... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased a bike through Tredz and couldn’t be happier with the experience. The process was quick and straightforward, and the bike arrived within just a few days, fully built and ready to... See more

Rated 5 out of 5 stars
Verified

Tredz are a really helpful company with great customer support. I had an issue with a pair of mtb trousers that had torn after a 5 min test ride. They asked for photos and thrn said to r... See more

Rated 5 out of 5 stars
Verified

I’ve used Tredz for maybe twelve years now. they are always good on prices and excellent for customer service. Always reliable, I’ve had four bikes over the years from them. All set up well, prior to... See more

Rated 5 out of 5 stars
Verified

“Great service from Tredz .easy to order, quick delivery, and everything arrived in perfect condition. Really impressed with the range and prices too. I’ve ordered a few times now and never had an iss... See more

Rated 5 out of 5 stars
Verified

Very good price and delivered quickly. Yet to full test the puncture repelling qualities of the product, but no reports of failure will be a success, hoping not to have to report back.

Rated 5 out of 5 stars
Verified

Can't fault tredz service, easy to order and parcel arrived promptly.i ordered a cycling bib /trousers which I then returned, the return process was so easy and I was informed via email of the refund... See more

Rated 3 out of 5 stars
Verified

I bought a saris 2 turbo machine, but there was no mention of a front wheel rise with it, so asked the online help wether it came with one or not, they sent me a picture showing the machine and fron... See more

Company replied

Rated 3 out of 5 stars
Verified

So, 7 days ago I bought a bike in your store. I have nothing to complain about the store, but I'm speechless about the company that delivers bikes to my home, namely DHL, after 7 days I still don't ha... See more

Company replied

Rated 5 out of 5 stars
Verified

Haven't used Tredz in a while but needed new waterproofs. Went for Endura and Tredz had my size and colour in stock at a great price. Delivery came in much quicker than expected too.

Rated 5 out of 5 stars
Verified

I was able to find the items I was after where others stores did not have stock. The prices were very reasonable with extremely fast postage and good customer service. I will be a returning customer

Rated 3 out of 5 stars
Verified

Good genuine Shimano products, but packaging of the cassette had been squashed during transport. I hope the cassette has not been bent, but won't know until it is fitted. I wrote to Tredz about this... See more

Company replied

Rated 5 out of 5 stars
Verified

These glasses as so good you forget about them. Very comfortable and the light control just worked. I never noticed changes in light conditions whilst riding unlike with polarised glasses. Highly reco... See more

Rated 5 out of 5 stars
Verified

Fast and efficient online experience with a good product range and nice website. I used to use my local bike shop but they do not hold much stock and the people that work there have no interest in th... See more

Rated 5 out of 5 stars
Verified

Simple site to use best price I could find on Maxxis Assegai Folding 3C MaxxGrip 3C EXO+ TR WT 29" MTB Tyres that I wanted to try

Rated 5 out of 5 stars
Verified

The item the cycle helmet I originally wanted was out of stock so I went on the waiting list, and within a short time the product came back in and I was notified immediately. Happy with the helmet and... See more

Rated 3 out of 5 stars
Verified

Purchased new bike . No issues with the bike BUT delivery is a big issue! Ever order I place takes about 4 /5 days even when showing in stock. My new £5500 e-bike went missing for 4 days, DHL ev... See more

Company replied

Rated 5 out of 5 stars
Verified

Competitive pricing and fast delivery. Schwalbe Magic Mary looks good but not fitted yet. The Stans universal valves were great value and with interesting colour choices too.

Rated 5 out of 5 stars
Verified

Great service from Tredz, as usual My items were delivered a day earlier than expected. Tredz is my preferred supplier and I would recommend them to anyone looking for quality products at compe... See more

Rated 5 out of 5 stars
Verified

Yet another fast delivery from Tredz , infact my item came a day before the original delivery date , you can't ask for anything else. I will keep using Tredz for all my cycling needs.

Rated 5 out of 5 stars
Verified

Tredz have a great range of quality products at competitive prices with a price match policy that they do deliver on. Customer service is always helpful and shipment is reliable.

Rated 4 out of 5 stars
Verified

Great service from tredz. Only down side when getting things delivered always a day later when using dhl for delivers.

Rated 5 out of 5 stars
Verified

The turn round time from order to delivery is truly phenomenal. Always a good service, first class call centre and no quibble returns and replacement. A good place to shop.

Rated 5 out of 5 stars
Verified

Excellent customer service, I purchased the wrong size item by mistake, I realised straight away and using the online chat, they resolved it instantly. Great company, highly recommend

Rated 5 out of 5 stars
Verified

It’s I ordered were exactly as described. There was a problem with DPD delivery, but Trustpilot resolved it for me very quickly. Great service.

Rated 5 out of 5 stars
Verified

Great deal on a new bike, well packaged and all set up and ready to go. Great communication and service, fantastic company to deal with.

Rated 5 out of 5 stars
Verified

Easy to pay, great website, amazing fast response through their customer service, will definitely use them again. Thanks

Rated 5 out of 5 stars
Verified

Accepted blue light card and delivered my new bike within 3 days. Customer service and support great.

Rated 5 out of 5 stars
Verified

Bought these paniers from Trendz. Good price, excellent delivery and very good panniers, so far.

Rated 5 out of 5 stars
Verified

Made the return of my mis-specced product very easy, got a replacement product in no time, very happy with the customer service I received!

Rated 5 out of 5 stars
Verified

Great value and service. Good selection of products at competitive prices. Easy to order. Prompt delivery.

Rated 5 out of 5 stars
Verified

Easy to order, goods arrived promptly. Have ordered quite a few times from Trdez. Definitely recommend 👌

Rated 5 out of 5 stars
Verified

my order arrivedvery quickly, within 2 days of ordering cheapest price online definetly use them again

Rated 3 out of 5 stars
Verified

The ordering process and delivery were quick and efficient but unfortunately the rear light I’d ordered would not switch on after being fully charged

Company replied

Rated 4 out of 5 stars
Verified

Excellant product. Postage was slow but then i did not pay for special delivery

Rated 5 out of 5 stars
Verified

Tredz were excellent on price and delivery was expedited very efficiently, can’t fault Tredz at all.

Rated 5 out of 5 stars
Verified

Ordered on Thursday, delivered on Friday! Fantastic service from Tredz. Great price as well, thank you.

Rated 5 out of 5 stars
Verified

Website is perfect. Shopping easy. Refund cost reasonable. Easy returns via Asda to You. And products very good quality. Customer services is very good. You actually get to speak to someone without ro... See more

Rated 5 out of 5 stars
Verified

Excellent service throughout, great customer communication and changing delivery plans to suit the customer. Beautiful bike, very good price with another £25 off for spending over £300. The only issue... See more

Rated 5 out of 5 stars
Verified

Ordered my new Cannondale Habit Thursday evening, Saturday morning received. Very fast shipping and the bike is excellent. Only small things, on the picture and description showing with Maxxis tyres a... See more

Rated 5 out of 5 stars
Verified

Mechanics in the warranty department were amazing, very thorough check through and feedback. Work was carried out and was informed what was happening along the way. Bike has a difficult to track down... See more

Rated 5 out of 5 stars
Verified

Went for a smith payroll helmet size L it fits perfectly. Other brands I’m usually an xl. Had to wait a few days extra due to it not being in stock but the wait was worth it. In the end it only took... See more

Rated 5 out of 5 stars
Verified

Great service once again. Slight error with an incorrect part being sent in recent order. Immediately dispatched correct item and asked for other to be kept or given to charity shop. Went to my gratef... See more

Rated 4 out of 5 stars
Verified

Promp supply & reasonable price. Stan's tape not so good though... not sticking properly. Reverted to MuckOff after all.

Rated 5 out of 5 stars
Verified

Great, fast delivery turned up earlier than expected and tyres were mint quality. Will be using again.

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Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About Tredz

Written by the company

Tredz is a bike company staffed by real cyclists. We aim high when it comes to customer services. Get in touch with us and you’ll be talking to experienced bike experts.

We keep an eye on our prices to make sure you’ll always get the best deal at Tredz. It’s unlikely, but if you do find something cheaper elsewhere, we offer a Price Match.

Written by the company

Free Delivery
Tredz offers FREE DELIVERY on all orders over £30 to all of the UK on almost every product and a 365 day returns policy.
Interest Free Finance
We offer 0% finance on orders over £99, subject to status.
Ready to Ride
We build and test ride every bike before it’s sent out. Your new bike will be delivered to your door ready to ride.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

91K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars
Verified

Tredz good, DHL bad.

Tredz fulfilled my order at a good price and in timely fashion.

However they used DHL as a courier who left the parcel on my doorstep claiming that I had taken delivery. So that's 80 odd quid of goods that could have been stolen.

October 14, 2025
Tredz logo

Reply from Tredz

Hi David,

Thanks for your feedback, I’m really sorry to hear about the delivery issue.

I’m glad to hear you were happy with your order and our service, I completely understand your concern about the parcel being left unattended.

Please let me know if I can be of any further support.

Kind regards,

John,
Tredz Team.

Rated 2 out of 5 stars
Verified

Delivery issues and ignoring emails

I checked with customer services about buying a Kickr Bike v2 that was on sale when I was going away on holiday. CS said that if I purchased before going they could delay delivery until I came home. I purchased it with that promise (although I was disappointed I couldn’t use British Cycling discount). A couple of days into my holiday, I received a message from DHL saying they had the bike from Tredz and were delivering. I tried to delay as long as possible (replying to DHL email, which wouldn’t let me chose a date after I got back home) and contacted Tredz (by email) who apologised and said they’d sort it. Next message came from DHL to say they delivered it to a neighbour who I didn’t know and who didn’t know I was away! I contacted Tredz and DHL to complain and ask for them to sort it and to retrieve it and redeliver when I returned. Despite several emails to Tredz, I have received no response until this ‘user experience email’. If someone had come back and apologised and said that they weren’t able to rectify the situation, I would have been ‘disappointed’, but understanding. But, to have polite emails ignored, when CS were very responsive prior to me placing the order (and straight after the initial problem) is not how I treat people nor how I like to be treated as a customer.

October 14, 2025
Tredz logo

Reply from Tredz

Hi Paul,

Thank you for your feedback, I’m really sorry to hear about the issues you’ve experienced with your delivery and communication.

I can see that we’ve been in direct contact today to provide support, however I am sorry that your earlier emails weren’t responded to in a timely manner.

That’s not the level of service we aim to provide, I understand how frustrating this must have been.

Please let me know if I can be of any further support.

Kind regards,

John,
Tredz Team.

Rated 5 out of 5 stars
Verified

They make me feel very important the…

They make me feel very important the costumer service is 100% spot on delivery service very fast and friendly product quality very good place order simples & easy I will recommend it to family and friends thanks for the amazing experience

October 14, 2025
Rated 4 out of 5 stars
Verified

Very quick delivery and good…

Very quick delivery and good communication. Had to adjust the brakes and gears slightly on one side so that I could push the handle bar grip on properly, but nothing major. Overall, a really positive experience.

October 14, 2025
Rated 2 out of 5 stars
Verified

Delivery was so slow anyone would think…

Delivery was so slow anyone would think they sent it by pigeon.

[Edit] Also, as you can see below customer service are teflon-coated blamephobes. It's my fault that I didn't see it in checkout, is it? In checkout, at the end of the process. There's loads of items on their site that they don't actually have stock for. It's not clear, else I would have ordered from Amazon and got it next day. Which I will do next time.

October 14, 2025
Tredz logo

Reply from Tredz

Hi Rob,

Thanks for your feedback, I’m really sorry to hear about the delay.

I’ve checked your order and can confirm that the item needed to be ordered from our supplier, which was noted during the checkout process.

I can see that it was despatched on the 7th October and delivered on the 8th October.

If you have any further concerns or questions, please contact us via live chat on our system.

Please let me know if I can be of any further support.

Kind regards,

John,
Tredz Team.

Rated 5 out of 5 stars
Verified

Schwalbe sidewall fault.

I had a brand new tyre with a sidewall fault after first inflation - R. E. sorted the problem via chat. Very easy and I received a replacement within 2 days. Fantastic - that’s why I use Tredz!

October 14, 2025
Rated 3 out of 5 stars
Verified

Slow delivery

Such slow delivery.

October 14, 2025
Tredz logo

Reply from Tredz

Hi Angie,

Thanks for your feedback, I’m really sorry to hear you’ve been disappointed with the delivery time.

I’ve looked into your order, I can see that the item needed to be ordered from our supplier, which was communicated during the checkout process.

The order was despatched on the 7th October and delivered on the 8th October.

If there’s anything else I can help with or if you have any further concerns, please don’t hesitate to contact us via live chat.

Kind regards,

John,
Tredz Team.

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