Recommend by my brother who had consistently reminded me of the importance of not cracking my skull against any road surface or kerb edging. So I ordered one of Tredz cycle helmets. Delivered promptl... See more
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Review summary
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Company details
About Tredz
Written by the company
Tredz is a bike company staffed by real cyclists. We aim high when it comes to customer services. Get in touch with us and you’ll be talking to experienced bike experts.
We keep an eye on our prices to make sure you’ll always get the best deal at Tredz. It’s unlikely, but if you do find something cheaper elsewhere, we offer a Price Match.
Written by the company

- Free Delivery
- Tredz offers FREE DELIVERY on all orders over £30 to all of the UK on almost every product and a 365 day returns policy.
- Interest Free Finance
- We offer 0% finance on orders over £99, subject to status.
- Ready to Ride
- We build and test ride every bike before it’s sent out. Your new bike will be delivered to your door ready to ride.
Contact info
Castell Close, SA7 9FH, Swansea, United Kingdom
- 01792 799508
- info@tredz.co.uk
- www.tredz.co.uk
Replied to 98% of negative reviews
Typically replies within 24 hours
Easy to do business with
Easy to do business with. Easy to navigate website. Item arrived on time and well packaged.
First time ordering with this company
First time ordering with this company. Good price and speedy delivery. Cheers.
May use AI-assist with repliesRead more
Tredz good, DHL bad.
Tredz fulfilled my order at a good price and in timely fashion.
However they used DHL as a courier who left the parcel on my doorstep claiming that I had taken delivery. So that's 80 odd quid of goods that could have been stolen.

Reply from Tredz
Always great helpful service from Tredz…
Always great helpful service from Tredz along with quality products and great value too
Super easy to order & quick free…
Super easy to order & quick free delivery bike built too cannot fault super customer service would recommend
Delivery issues and ignoring emails
I checked with customer services about buying a Kickr Bike v2 that was on sale when I was going away on holiday. CS said that if I purchased before going they could delay delivery until I came home. I purchased it with that promise (although I was disappointed I couldn’t use British Cycling discount). A couple of days into my holiday, I received a message from DHL saying they had the bike from Tredz and were delivering. I tried to delay as long as possible (replying to DHL email, which wouldn’t let me chose a date after I got back home) and contacted Tredz (by email) who apologised and said they’d sort it. Next message came from DHL to say they delivered it to a neighbour who I didn’t know and who didn’t know I was away! I contacted Tredz and DHL to complain and ask for them to sort it and to retrieve it and redeliver when I returned. Despite several emails to Tredz, I have received no response until this ‘user experience email’. If someone had come back and apologised and said that they weren’t able to rectify the situation, I would have been ‘disappointed’, but understanding. But, to have polite emails ignored, when CS were very responsive prior to me placing the order (and straight after the initial problem) is not how I treat people nor how I like to be treated as a customer.

Reply from Tredz
They make me feel very important the…
They make me feel very important the costumer service is 100% spot on delivery service very fast and friendly product quality very good place order simples & easy I will recommend it to family and friends thanks for the amazing experience
Great is as an inappropriate term in my…
Great is as an inappropriate term in my view, however, Tredz provide a wide range of good quality and useful products. Orders are dealt with promptly and politely with delivery made accurately to notification.
A pleasing service
Very quick delivery and good…
Very quick delivery and good communication. Had to adjust the brakes and gears slightly on one side so that I could push the handle bar grip on properly, but nothing major. Overall, a really positive experience.
Deda rhm bars
Very well laid out website that made my purchase really easy.
I would buy from again
Great product and great price although…
Great product and great price although DHL not so good as dumped on doorstep when neighbours offered to take it as I was out for next 24 hours
Delivery was so slow anyone would think…
Delivery was so slow anyone would think they sent it by pigeon.
[Edit] Also, as you can see below customer service are teflon-coated blamephobes. It's my fault that I didn't see it in checkout, is it? In checkout, at the end of the process. There's loads of items on their site that they don't actually have stock for. It's not clear, else I would have ordered from Amazon and got it next day. Which I will do next time.

Reply from Tredz
Schwalbe sidewall fault.
I had a brand new tyre with a sidewall fault after first inflation - R. E. sorted the problem via chat. Very easy and I received a replacement within 2 days. Fantastic - that’s why I use Tredz!
Great service!
Great service!
Quick delivery, good price!
I would recommend Tredz to my friends…
Fast delivery
Sent my item in a Jiffy bag to protect…
Sent my item in a Jiffy bag to protect my item
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