Change company who delivered stuff from TREDZ shop
So, 7 days ago I bought a bike in your store. I have nothing to complain about the store, but I'm speechless about the company that delivers bikes to my home, namely DHL, after 7 days I still don't have the bike. The package was supposed to arrive on September 23, 2025, for unknown reasons, then the bike arrived on Thursday without notifying me, but for personal reasons, no one was home. Then the delivery of the package was postponed to Saturday, where it wasn't delivered either. Today is Sunday, September 28,
Reply from Tredz
Hi Bartosz,
Thanks for your feedback, I’m really sorry to hear about the delivery experience you’ve had.
I can see that your bike is now scheduled to be out for delivery tomorrow and I’ve contacted DHL directly to request confirmation and ensure this goes ahead without further delay.
We completely understand how frustrating this has been, and I apologise for the inconvenience caused.
Your feedback is really important to us and will be shared with our courier partner to help improve service going forward.
If we can be of any further support, please contact us via live chat on our website.
Kind regards,
John,
Tredz Team.