TransUnion Reviews 208

tricks you into buying a subscription

Why is the government allowing such a company to exist??? They lied about everything they claimed that am not in the electoral register on my account I don’t know why they claim that because ever since I registered about 20 years ago I am on the register on every address I have leave .

These companies are untrustable cheating lending companies and no one is attending call on there customer care

I received a letter informing me some of my personal data was leaked and that I could receive 24 months of free credit monitoring.

I called 866-744-8221 where a man with a heavy Indian accent in a noisy room answered. With difficulty he gave me a different phone number to call 844-787-4607.
I called that number and whoever picked up the phone reminded silent, but I could have background noise of voices. I kept listening and after 40 sec I hung up.

The entire experience was sketchy and suspicious from the start. For being an information security company YOU FAIL MISERABLY AT MAKING ANYONE FEEL SECURE TO CONTACT YOU.

I signed up to simply view my credit score out of curiosity, but was tricked into paying for their subscription. Customer service was helpful, though the person's accent was very deep and hard to understand. Overall, will never use this service again.

Their call center is terrible. First of all, they don’t speak English well enough, and calling them is useless. My bank is having an issue getting my credit score report from them, and there’s really no reason for that since I always pay all my bills biweekly and maintain a high credit score. When I called TransUnion, they told me I need to mail them a bunch of documents and wait a couple of months for a response. Terrible experience.

I tried to signup to your My True Identity today. The process was a nightmare.

1. Went to my true identity
2. Put in Activation code
3. Clicked sign up and put in data
4. Message on website said I took too long, and I was not signed up
5. I called the number 1 800 663 9980 for assistance
6. The message ambushed me with a number to call for technical assistance for My True Identity. In other words, it was so fast I had no way to write it down.
7. I called back and got a person who knows nothing and gave me the number 1-855-889-4293. It was not the right number.
8. I then got a person who told me to call 1-800-508-2597. It was not the right number. That person put me through to 1-888-228-4939.
9. Each person I called wanted me to tell them the entire story, so I repeated it FOUR TIMES.
10. The person I spoke to when I finally got to the right department, Gray Miller, spoke over me through much of the call. She told me to type in www mytrueidentity ca in Chrome. I did and got 2 websites that didn’t match what she was looking at. WHY?
11. The first one was a search site for different providers. The second one was TransUnion but a different web page. WHY?
12. I cleared my history and finally got back to the SAME website I was originally at on Edge. She told me I can’t use Edge. Why does your website not say we MUST USE CHROME?
13. Once I got into the website, she told me she would hang up, and I had to raise my voice to make her stay on the line until I finished the sign-up procedure because I feared there would be problems. She said I can just call back which would waste another 45 minutes of my time. Unacceptable.
14. As I scrambled to sign up before she cut me off, I found I was unable to complete the process AGAIN.
15. The system said it had a technical problem and to try again later!
16. She then told me my account had been activated the first time I tried but it was locked!
17. So, this means she didn’t check in the first place to see if my account was activated at all but made me go through the process again! WHY? Why waste my time?!
18. She had no answer to this.
19. She then sent me a password reset. I got the email. She said I must wait 15 minutes before I can reset my password. The email does not say that. Why does the email not say it, but she does?
a password reset. I got the email. She said I must wait 15 minutes before I can reset my password. The email does not say that. Why does the email not say it, but she does?

Trans Union wasted well over an hour of my day for something that should have been simple! Your communication is awful! Your training of staff is awful! Your website instructions are awful! Your email instructions are incomplete, misleading and awful! It’s no wonder I have become so upset!

I am eligible for 2 free years of credit monitoring as was affected by the Westjet Breach. Already have been getting 5 yrs free monitoring via Equifax as previously was affected by Visa Desjardin breach. Thought timing good as that is scheduled to end on Sept. 30th, after being extended from July. Started the application process with Transunion however needed to call yesterday, as step 3 - confirming prior address, gave choices that were completely incorrect, with no option of choosing none of the above, even though was in the narrative. So I called. Could barely understand the lady for one thing. Managed to finally confirm some additional info. But then hit a brick wall, as they had invalid info. relating to the address tied to my credit cards. No idea where they got that wrong. Been in my house for 32 yrs and was 3 yrs at prior house on same street. So apllication locked and could only proceed further if filed an official dispute. Completely ridiculous. Gave up and promptly called Equifax and explained situation. So now have transitioned to paying customer starting in Oct. Much better experience..

It appears that their customer support struggles with the concept of English. I spoke to customer service twice: on one occasion not only was the service generally unhelpful, the person on the other line was: (1) speaking with a thick accent, (2) struggling to hear me at all, and (3), was rude. The other time wasn't rude, but it was unhelpful.

They will leave a bankruptcy for 15 years in your files. So you cant get any credit. The bankruptcy should be removed from the credit file after 7 years.

Very bad service with the representatives

I provided information to obtain a free credit report - then I found out that I'd been digitally railroaded into being pressured to buy some kind of monthly subscription for 25.00 month. Fortunately they didn't have any payment info from me. Very scammy.
I tried time and again to find some way to get a free credit report but didn't succeed. I tried the 'chat' box but it was totally unresponsive.
A waste of time and energy. Very frustrating experience.

Horrible customer service and cumbersome, inaccurate and untimely processes. Writing this on the phone after getting disconnected after a long hold time, cumbersome and duplicative sign in process. No call back. Company continually blames the bank when they have not been updating the information the bank is sending them. No way to do a 3-way call with the bank. TU adversely impacts my credit score but they want to use a dispute process that takes a month to correct and the report never addresses the real issues or reasons for my call. Company is tone deaf to feedback.

I never write reviews. Until today. I forgot my password, so I was locked out. Long story short, I could not understand the woman on the phone even though it appeared to be English. Then I ended up in one of those AI chats with someone named Matthew _____. Of all the inane security questions I was asked this one was the best - how long have you had that credit card? Who knows that - this one (not including updates) would be over 30 yrs old. And then they say I failed the test, and to call the very number that I can’t understand. It’s too bad there isn’t a zero star rating. To anyone wondering whether to use TransUnion, I would run away as fast as you can.

The worst possible customer service. I was trying to activate my account using an activation code. I had to call six times before they resolved the issue. They barely speak English. I would never pay for this. The worst!

Absolutely useless customer service. They repeat information from a script and dont listen. They told me I couldn't verify personal information because I have two last names and one last name was listed as my middle name instead of a last name.

I cannot give 0 stars, so have to put 1 star. TransUnion is an absolute disgrace as a credit score provider and should be investigated by the Ombudsman. Frankly, they shouldn’t even exist in their current form, they are inaccurate, shoddy and their inompetence and inaction destroy people’s lives, as you can see from the many 1 star reviews here.

In our case, Octopus Energy confirmed a default on my credit file was incorrect and twice instructed TransUnion to remove it. Experian removed the same record in 24 hours. TransUnion? Still sitting there months later.

We’ve rung them daily to make them aware of Octopus’ requests and try to speed things up yet they keep assuming we’re “disputing” the default, which is completely wrong. Only on our sixth phone call did one member of staff finally understand what we were asking. Even then, she admitted there was nothing she could do to make management read our email quickly to the central automatic email (the exact same email TransUnion is responding to 1 star reviews with, trust me, don’t hold your breath, no one will respond!)

Our 6th phone call also shed light that “management” have no phone line. They “respond via email only”. Yet as indicated, our detailed email which cc’d Octopus (based on their recommendation) has had zero reply. There are “no internal comms” between the call centre and management, only a central admin channel to write and attach notes in an attempt to escalate your claim, so they can’t even check if anyone is actioning it. They cannot ring that team to get them to action it immediately.

If you look at the sheer number of bad reviews on here, the backlog must be massive, so I probably won’t get a response for a long time. Overall they’ve said 28 days to respond, even 5-6 weeks. This issue started back in May, so they can’t even stick to their own timelines. Meanwhile, we’re being held hostage from getting a mortgage because TransUnion can’t do their job.

Shocking company. Slow. Inaccurate. Utterly unaccountable. This is not just incompetence, it’s actively damaging people’s lives.

If there is 0 i ll chose it. The worst company and customer service i have seen in my life so far

The information they have is incorrect and they would not listen at all, just patronized me. Terrible. I had to get in touch with my bank manager.

1 star because ZERO isn't an option. They are, by far, the worst collection of incompetent buffoons I have ever had the displeasure of dealing with. Lazy, slow, uninformed, rude and downright stupid. Why do I have to press option #1 for English if I can't get someone who actually speaks it!? But damn, they sure love to keep reading those preformatted scripts to the end, even when it means having t o talk over you as you're trying to explain something they clearly have no interest in understanding. I uploaded documents FOUR TIMES to resolve an issue and I got a different answer every time I called to ask the same question which NEVER GETS RESOLVED. I had one guy who I swear was high. I told him my issue and simply goy the reply, "so?" When I asked him to do his job, he said he didn't know how, and transferred me to someone who knew even less. I wish I was making this up, and it sounds unbelievable, but it true and I wish I had recorded it somehow to prove it. It's truly unbelievable how little they care about actually doing their job. Damn idiots signed me up for a monthly membership I NEVER ASKED FOR. If I didn't check my credit card, who knows how much they would have stolen! They are the most infuriation people to deal with - EVER.