Old Guy

I never write reviews. Until today. I forgot my password, so I was locked out. Long story short, I could not understand the woman on the phone even though it appeared to be English. Then I ended up in one of those AI chats with someone named Matthew _____. Of all the inane security questions I was asked this one was the best - how long have you had that credit card? Who knows that - this one (not including updates) would be over 30 yrs old. And then they say I failed the test, and to call the very number that I can’t understand. It’s too bad there isn’t a zero star rating. To anyone wondering whether to use TransUnion, I would run away as fast as you can.

Mia was very helpful (and patient) with our back and forth conversations. We were worried about the tiny logos but they came out great. The end product is definitely going to put a smile on his face (and family’s faces). I’m hoping we can come up with another reason to get another one.