Jean-Francois Bouliane

By far one of the most horrible support system there is.
Support is based in India, you cannot hear clearly the questions, the accent was very hard to understand, they did not provide me any help with my long issue, everything was difficult.
I highly recommend not to go with TransUnion.

Hey Guys,
I have to admit while I was waiting for GoPro to comeback to me as my returned camera Hero 6 was busted due to a water leak, I started reading all of the reviews on this site and I litteraly freaked out.
I used the chat method to communicate with them, and I have to say, they were awesome, I asked to send me by mail every updates they had.
Within a week, they got me a new GoPro (under warranty) without any problems.
Do not hesitate to call or chat, I think they are trying to do a huge effort in customer service.
My experience was great and needed to share it. I know it can be very frustrating as we all want everything to be done fast... I think they got that!