Aston

1 star as ZERO is not a selectable option! TransUnion is an absolute disgrace as a credit score provider and should be investigated by the Ombudsman. Frankly, they shouldn’t even exist in their current form, they are inaccurate, shoddy and their inompetence and inaction destroy people’s lives, as you can see from the many 1 star reviews here.

In our case, Octopus Energy confirmed a default on my partner’s credit file was incorrect and twice instructed TransUnion to remove it. Experian removed the same record in 24 hours. TransUnion? Still sitting there months later.

We’ve rung them daily to make them aware of Octopus’ requests and try to speed things up yet they keep assuming we’re “disputing” the default, which is completely wrong. Only on our sixth phone call did one member of staff finally understand what we were asking. Even then, she admitted there was nothing she could do to make management read our email quickly to the central email quicker (this is the exact same email TransUnion is responding to 1 star reviews with, trust me, don’t hold your breath, no one will respond!)

Our 6th phone call also shed like that “management” have no phone line. They “respond via email only”. Yet as indicated our detailed email which cc’d Octopus (based on their recommendation) has had zero reply. There are “no internal comms” between the call centre and management, only a central admin channel to write and attach notes in an attempt to escalate your claim, so they can’t even check if anyone is actioning it. They cannot ring that team to get them to action it immediately.

If you look at the sheer number of bad reviews on here, the backlog must be massive, so I probably won’t get a response for a long time. Overall they’ve said 28 days to respond, even 5-6 weeks. This issue started back in May, so they can’f even stick to their own timelines. Meanwhile, we’re being held hostage from getting a mortgage because TransUnion can’t do their job.

Shocking company. Slow. Inaccurate. Utterly unaccountable. This is not just incompetence, it’s actively damaging people’s lives.

I cannot give 0 stars, so have to put 1 star. TransUnion is an absolute disgrace as a credit score provider and should be investigated by the Ombudsman. Frankly, they shouldn’t even exist in their current form, they are inaccurate, shoddy and their inompetence and inaction destroy people’s lives, as you can see from the many 1 star reviews here.

In our case, Octopus Energy confirmed a default on my credit file was incorrect and twice instructed TransUnion to remove it. Experian removed the same record in 24 hours. TransUnion? Still sitting there months later.

We’ve rung them daily to make them aware of Octopus’ requests and try to speed things up yet they keep assuming we’re “disputing” the default, which is completely wrong. Only on our sixth phone call did one member of staff finally understand what we were asking. Even then, she admitted there was nothing she could do to make management read our email quickly to the central automatic email (the exact same email TransUnion is responding to 1 star reviews with, trust me, don’t hold your breath, no one will respond!)

Our 6th phone call also shed light that “management” have no phone line. They “respond via email only”. Yet as indicated, our detailed email which cc’d Octopus (based on their recommendation) has had zero reply. There are “no internal comms” between the call centre and management, only a central admin channel to write and attach notes in an attempt to escalate your claim, so they can’t even check if anyone is actioning it. They cannot ring that team to get them to action it immediately.

If you look at the sheer number of bad reviews on here, the backlog must be massive, so I probably won’t get a response for a long time. Overall they’ve said 28 days to respond, even 5-6 weeks. This issue started back in May, so they can’t even stick to their own timelines. Meanwhile, we’re being held hostage from getting a mortgage because TransUnion can’t do their job.

Shocking company. Slow. Inaccurate. Utterly unaccountable. This is not just incompetence, it’s actively damaging people’s lives.

I’ve received exceptional service and support from Chancellors. Amelia has been fantastic and responsive to all of my queries throughout the administration process and was always on hand to respond to any queries or support when needed and in a very quick manner. She has made the moving process much less stressful and I’m very grateful.