Connie Reynolds

I am eligible for 2 free years of credit monitoring as was affected by the Westjet Breach. Already have been getting 5 yrs free monitoring via Equifax as previously was affected by Visa Desjardin breach. Thought timing good as that is scheduled to end on Sept. 30th, after being extended from July. Started the application process with Transunion however needed to call yesterday, as step 3 - confirming prior address, gave choices that were completely incorrect, with no option of choosing none of the above, even though was in the narrative. So I called. Could barely understand the lady for one thing. Managed to finally confirm some additional info. But then hit a brick wall, as they had invalid info. relating to the address tied to my credit cards. No idea where they got that wrong. Been in my house for 32 yrs and was 3 yrs at prior house on same street. So apllication locked and could only proceed further if filed an official dispute. Completely ridiculous. Gave up and promptly called Equifax and explained situation. So now have transitioned to paying customer starting in Oct. Much better experience..