I have been using Supplement Solutions as my go to for equine supplements for several months now. Everytime they never disappoint. They deliver within the parameters of your chosen postage when yo... See more
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Award-winning online retailer of equine supplements & care products, pet products, flea treatments and wormers. Established 15 years; Supplement Solutions prides itself on providing excellent customer service and helpful advice from its team of friendly Supplement Specialists.
The Weind, PR3 0XJ, Great Eccleston, United Kingdom
Replied to 100% of negative reviews
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I love this company - great service as always. I'd managed to eke out the supply of Cortaflex to just after Xmas and the New Year, and ended up ordering with just a couple of day's supply left. Although I wasn't expecting it - the delivery came within 48 hours. I was delighted as it meant there was no gap in giving the boy his supplement. Thank you Supplement Solutions.
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Arrived before projected time and good price very easy to order
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They were really helpful and knowledgeable. We had hat and body protector fitting. They are super with kids.
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Really appreciated the speedy dispatch, especially right before Christmas. Thanks Supplement Solutions!
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I always buy my equine supplements from Supplement Solutions as they always have what I need in stock and dispatch it very quickly. They are a friendly team and I always appreciate the little treat in my delivery!
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My order was stuck at the Customs for a while but finally arrived. Thanks to the accurate packaging the content was in perfect conditions.
The Customer Service l had contacted for the delay was very available and helpful.
I am very happy with their service and my purchase.
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My supplement ordered just before Christmas arrived on time! Amazing service
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From great customer service to honestly the poorest customer service experience I've ever had.
Id like to start by adding that my first initial contact with them was spot on and I was so impressed. I just don't know how it could have gotten so bad.
I've had to take a while to think about writing the review, and if I'm quite honestly I think its because I'm still livid because of it.
I appreciate that I ordered close to Christmas and there are delays, I totally get that. That's my fault for not paying for a faster service. Id just been let down by every retailer who has these tablets and for every order i placed elsewhere i got refunded as the manufacturer was out of stock. However, upon calling the office and speaking to a customer service girl (I wont mention any names as I know how the reviews get moderated) the young girl seemed pretty clueless, didn't really understand anything I was trying to ask her. She then passed me to her manager and I'm dumbstruck as to how she is actually a manager.
After going backwards and forwards with the manager about delivery times and id like to add that she knew I was getting upset and frustrated as my little dog relies on what I had ordered ... I asked the manager a simple question ... "if the shoe was on the other foot and you had ordered like I had, can you please tell me when you would personally expect to receive the parcel? I would rather you tell me so that I know what to expect and I can stop getting upset". The managers attitude flicked like a light switch and she then started to berate me how it was rude that I was asking a personal question and she didn't have to answer it. She started getting mouthy and quite clearly showing off in front of other girls in the office. I wasn't asking her a personal question that is outside of her job like "what are you having for dinner?". The constant "ermmm" from the manager was really off putting too. I didn't believe a word she was saying due to this.
I was also told that I should be calling Royal Mail and chasing them for updates. I paid this company for my order and delivery, there for its the companies job to chase my order and work out why its not with me. I paid Supplement Solutions, I'm not paid by them.
After getting off the phone to them I was literally shaking. I didn't have the answer to my question, id asked for a partial refund on the postage I had paid as a gesture of goodwill and the manager couldn't even authorise it. So, I was left without answers all day until the manager called me back with zero updates and left me without an answer.
I did email them a few days later to enquire as to where it was and I was essentially told its not their problem, its a royal mail problem. I just feel that someone should have stepped up and took ownership of this, rather than passing the book.
The issues I've had overall is the shoddy, disgraceful customer service provided by the 'manager'.
And if you even care to know Supplement Solutions, the tablets arrived a week late on the Royal Mail 24 hours.
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Always a pleasure to shop here, so much choice of quality goods and knowledgeable advice if needed.
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Order always arrives very quickly, great products at a good price
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Brilliant company for all supplement needs for my horses. I would recommend their worming programme, keeps me up to date and ensures I don't either under or over worm the neddies. It is a pity you don't do prescription supplies, would be useful. Lovely helpful staff, and the deliveries are prompt and a treat to open!!!
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The competitions were easy to do and very efficient in delivering
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I would definitely recommend ordering from this company. I got my parcel today (Christmas Eve) in less than 24 hours of ordering it on the 23rd December. Always great service. Hope you all at Supplement Solutions have a lovely Christmas 🎄 😊
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Excellent service from supplement solutions as always. Slight issue with delivery company and the girls sorted it in no time and it arrived the following day.
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