Supplement Solutions Reviews 2,376

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitively priced products, which are often delivered the next day. Consumers appreciate the efficient and friendly service, noting that any issues are quickly resolved. People highlight the extensive knowledge of the staff, their readiness to provide advice over the phone, and the overall speed and efficiency of the service. Consumers also value the company's bespoke service and attention to detail, particularly in ensuring products are fitted correctly. Reviewers appreciate the wide selection of supplements available, including those not commonly stocked elsewhere. Customers also commend the ease of ordering, prompt delivery, and well-packaged content, with some mentioning pleasant surprises included in their orders.

Based on these reviews

Rated 5 out of 5 stars

I have been using Supplement Solutions as my go to for equine supplements for several months now. Everytime they never disappoint. They deliver within the parameters of your chosen postage when yo... See more

Company replied

Rated 5 out of 5 stars

My knights in shining supplements! The staff at SS are wonderful. My mare rejected her foal quite soon after birth. After a horrible 48 hours of driving in all directions for artificial colostrum... See more

Company replied

Rated 5 out of 5 stars
Verified

The most thorough caring hat fitting we’ve ever had, and 5 children we’ve had lots!! The first place that’s actually had a hat that fits our youngest daughter properly. The colour my daughter wanted... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing, bespoke service! Hannah is so knowledgeable in her field and could not do enough for us. Such attention to detail when ensuring both products we have purchased were fitted correctly. Excellen... See more

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Rated 4 out of 5 stars
Verified

Supplement Solutions, no problem, helpful staff, prompt despatch. Parcelforce, however... tried and failed delivery to the wrong address. Next day delivered it to the wrong address. After realising, c... See more

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Rated 5 out of 5 stars
Verified

A great price attracted me to the website. FlexAbility Professional was in stock and available straight away. I placed my order and received confirmation email. I then realised normal delivery ti... See more

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Rated 5 out of 5 stars
Verified

Brilliant company for all supplement needs for my horses. I would recommend their worming programme, keeps me up to date and ensures I don't either under or over worm the neddies. It is a pity you don... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy ordering. Product was delayed form the suppliers. A representative supplement solutions contacted me to advise of the delay. Product was delivered on the correct date and i was advised when it... See more

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Rated 5 out of 5 stars
Verified

I love this company - great service as always. I'd managed to eke out the supply of Cortaflex to just after Xmas and the New Year, and ended up ordering with just a couple of day's supply left. Alth... See more

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Rated 5 out of 5 stars
Verified

Amazing service there was a problem with the manufacturer, so it took a few months to get my order. I was constantly kept up to date with the manufacturers expectations. Offered to choose an alternati... See more

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Rated 4 out of 5 stars
Verified

A utterly fabulous team and company, competitive prices and great customer service. The only reason they don’t get 5* is not even their fault but as an overseas customer post Brexit…… Other than that... See more

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Rated 5 out of 5 stars
Verified

Poor delivery by Parcel Force but Supplement Solutions got straight back to me to help sort out what Parcel force had done . Could not have been more helpful . Highly recommended 👍👍🤩🤦‍♀️

Company replied

Rated 5 out of 5 stars
Verified

I have delt with this company for several years now and they are brilliant. When I sent in an order once they even picked up on the fact I'd clicked the 'collect' box rather than 'deliver'. Always... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend ordering from this company. I got my parcel today (Christmas Eve) in less than 24 hours of ordering it on the 23rd December. Always great service. Hope you all at Suppleme... See more

Company replied

Rated 5 out of 5 stars
Verified

I love being able to rely upon Supplement Solutions. It’s helpful to see the stock availability pre purchase, fantastic prices, fast delivery and often a little surprise included. I’ve used them for y... See more

Company replied

Rated 5 out of 5 stars
Verified

My order was stuck at the Customs for a while but finally arrived. Thanks to the accurate packaging the content was in perfect conditions. The Customer Service l had contacted for the delay was very... See more

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Rated 5 out of 5 stars
Verified

Excellent range of products, easy to use website and ordering process. Fast delivery with a little treat in the box as well! I always love buying from Supplement Solutions, it feels like I know the t... See more

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Rated 5 out of 5 stars
Verified

Always quick and efficient, will tell you if something is going to take longer than expected and will dispatch when it arrives without charging extra. Personal and friendly and always good prices

Company replied

Rated 5 out of 5 stars
Verified

The member of staff who took my call was pleasant, helpful and had a good knowledge of the products. My order arrived within a few days and was well packed to ensure it's safe delivery.

Company replied

Rated 5 out of 5 stars
Verified

Order of Lions maine arrived next day glad to see the " To improve Promptness " worked ! but seriously the brain fog has lifted and memory has improved, what more can I ask !!

Company replied

Rated 5 out of 5 stars
Verified

Great customer service - very helpful when a product I ordered was out of stock. Suggested other options I could use in the meantime. Prompt delivery. I would order from this company again.

Company replied

Rated 5 out of 5 stars
Verified

This company make me feel like a valued customer. In general, the ordering process is easy and delivery is quick. In one occasion when my goods took a little longer, a representative phoned me, explai... See more

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Rated 5 out of 5 stars
Verified

I always buy my equine supplements from Supplement Solutions as they always have what I need in stock and dispatch it very quickly. They are a friendly team and I always appreciate the little treat in... See more

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Rated 5 out of 5 stars
Verified

Love that Supplement Solutions do a refill bag so as not to need more plastic buckets! Speedy delivery, easy website to purchase from and a great product. Thank you!!

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Rated 5 out of 5 stars

Order a product on Monday, using standard delivery, I received on the Wednesday of the same week. Safely packaged and very promptly despatched and delivered. Very well done.

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Rated 5 out of 5 stars
Verified

Fantastic company huge range on all products but for me what makes this my number one choice always is the lovely bubbly helpful staff ❤️

Company replied

Rated 5 out of 5 stars
Verified

Supplement Solutions can be relied upon to organise prompt deliveries They are up front if a product is out of stock and provide information when they can as to expected receipt of the product

Company replied

Rated 5 out of 5 stars
Verified

I’ve struggled to keep my horses mud fever under control for the last few years. Tried many creams, powders and lotions. A friend recommended this site and products and it was the best recommendation... See more

Company replied

Rated 5 out of 5 stars
Verified

Great way to ensure your best friend gets everything they need in one tub! No more buying lots of tubs every month. Saves on waste too as you replace several tubs for just one! Horses are thriving and... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic shop.. Once I found it that is :) Great selection, really friendly staff and reasonable prices. Lovely chocolate offered too as I was about to leave. My horse finally takes a supplement t... See more

Company replied

Rated 5 out of 5 stars
Verified

Such a great company, the shop is amazing and they have just about every supplement you could wish for (and more!). They even have the supplements I’ve been using for years whilst abroad and was just... See more

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Rated 5 out of 5 stars
Verified

So easy to place orders, greta advice & good come v quickly and often accompanied by a sweet treat!

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Rated 5 out of 5 stars
Verified

Just a very fast and efficient service. You do promotions shame that the calmer I buy from you is never on promotion. Buy a great service all the same.

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Rated 5 out of 5 stars
Verified

They were really helpful and knowledgeable. We had hat and body protector fitting. They are super with kids.

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Rated 5 out of 5 stars
Verified

Ordering was easy and arrived quickly, content well packaged. Very good offer, wish I had ordered more and stocked up.

Company replied

Rated 5 out of 5 stars

Clear depth of knowledge of the products they sell. Readily available for over the phone advice. Fast and efficient service.

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Rated 5 out of 5 stars
Verified

Always a pleasure to shop here, so much choice of quality goods and knowledgeable advice if needed.

Company replied

Rated 5 out of 5 stars
Verified

Always a quick and prompt response. Always kept informed about the delivery. Good quality products stocked.

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Rated 5 out of 5 stars
Verified

Excellent service from supplement solutions as always. Slight issue with delivery company and the girls sorted it in no time and it arrived the following day.

Company replied

Rated 5 out of 5 stars
Verified

Great service. Product arrived in super quick time and easy efficient website. Thank you

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Rated 5 out of 5 stars
Verified

Great company to deal with they dispatch really quickly great customer service which is a really important.

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Rated 5 out of 5 stars
Verified

Competitive price for the products I needed and free,prompt, delivery- what’s not to like?

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Rated 5 out of 5 stars
Verified

Great service , kept me informed and will definitely be ordering from you again.

Company replied

Rated 5 out of 5 stars
Verified

The products I ordered were very competitively price and arrived the next day. I had a couple of problems ordering on line which were my fault but these were dealt with over the phone. An account prob... See more

Company replied

Rated 3 out of 5 stars
Verified

I have never had a problem with Supplement Solutions before, but on this occasion, after placing my order, I was told one of my items was not in stock but that it would be with me in a few days. Two w... See more

Company replied

Rated 3 out of 5 stars
Verified

I was disappointed to find out, after selecting to pay £15 priority delivery, that they would only send the goods once their own stocks were replenished. I expected they would have the goods in stoc... See more

Company replied

Rated 4 out of 5 stars
Verified

All good accept delay in its arrival as parcelforce wouldn’t leave it in a secure place😡

Company replied

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Company details

  1. Equestrian Store
  2. Animal Feed Store
  3. Horseback Riding Service
  4. Pet Store
  5. Tack Shop

Written by the company

Award-winning online retailer of equine supplements & care products, pet products, flea treatments and wormers. Established 15 years; Supplement Solutions prides itself on providing excellent customer service and helpful advice from its team of friendly Supplement Specialists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent customer service.Quality products

Highly recommended

December 9, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Annemarie,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

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Rated 5 out of 5 stars
Verified

Just a very fast and efficient service

Just a very fast and efficient service. You do promotions shame that the calmer I buy from you is never on promotion.
Buy a great service all the same.

December 9, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Alison,

Thank you for your order and leaving us such a nice review.

We do always try to run offer and promotions where possible, as well as keeping prices as competitive overall. Our main focus for promotions is always one of our preferred partner brands, depending on what products they would like to run offers for, it may be that your favourite calmer is not one of our preferred partner brands - but keep an eye on your emails or social media for any promotions we do run!

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Very quick delivery and great product.

Very quick delivery and great product.

November 29, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Lindsey,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Excellent!

Excellent range of products, easy to use website and ordering process. Fast delivery with a little treat in the box as well!
I always love buying from Supplement Solutions, it feels like I know the team!

December 3, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Elizabeth,

Thank you for your order and leaving us such a nice review.

We are glad to hear you enjoyed your sweet treat included with your order!

We do our best to make the website as user friendly as possible, and our orders team take care in informing customers of any delays or issues with their order.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Great product for both animals & humans

Great product that not only works on animals, but it grew my hair also!

Very quick delivery!

November 27, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Kimberley,

Thank you for your order and leaving us such a nice review.

Although we definitely do not recommend or endorse using equine products on humans, I am glad to hear you have found the product to be effective - we pride ourselves on stocking products that we believe work.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

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Rated 5 out of 5 stars
Verified

Fantastic company huge range on all…

Fantastic company huge range on all products but for me what makes this my number one choice always is the lovely bubbly helpful staff ❤️

December 3, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Sam,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified
Supplement Solutions logo

Reply from Supplement Solutions

Hi Liz,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

This is a consistently great company to…

This is a consistently great company to deal with.

December 4, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Louisa,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Great service

Great service, from ordering to delivery, as always!

December 2, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Kayt,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

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Rated 4 out of 5 stars
Verified

A utterly fabulous team and company

A utterly fabulous team and company, competitive prices and great customer service. The only reason they don’t get 5* is not even their fault but as an overseas customer post Brexit……
Other than that they’re the best, which is why I’ve been a customer for many years and hope to be so for many more.

November 28, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Nathalie,

Thank you for your order and leaving us such a nice review.

Unfortunately Brexit has meant we have had to make some changes to the way we run our business, but thank you for remaining a loyal customer for many years.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Excellent service.

November 29, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Shaz,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

NAF love the skin he's in

User friendly website
Updated on order status
Order received earlier than expected

November 28, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Ruth,

Thank you for your order and leaving us such a nice review.

We do our best to make the website as user friendly as possible, and our orders team take care in informing customers of any delays or issues with their order.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Very informative and fast service when…

Very informative and fast service when I had questions.

November 27, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Hilde,

Thank you for your order and leaving us such a nice review.

Our Supplement Specialists take pride in being able to offer advice on products and assist with any issues our customers may have.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

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Rated 5 out of 5 stars
Verified

Just A Quick Transaction.

Just A Quick Transaction.
First Class/
Thank You!

November 26, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Bryo,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Very helpful with getting appropriate…

Very helpful with getting appropriate supplement.

November 26, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Victoria,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

The Best Hat Fitting Experience

The most thorough caring hat fitting we’ve ever had, and 5 children we’ve had lots!! The first place that’s actually had a hat that fits our youngest daughter properly. The colour my daughter wanted wasn’t in stock but only took 1 week to arrive and a phone call as soon as it had.
Amazing customer service with amazing products won’t go anywhere else for hats again after trying here. Thankyou!

November 18, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Laura,

Thank you for your order and leaving us such a nice review.

Safety Solutions is our most recent endeavour and we are so glad your daughter managed to find a hat that fits safely but is also in the colour she wanted. Our safety team are trained to ensure riders are safely protected and take pride in finding the perfect fit.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Quick response and quality products stocked.

Always a quick and prompt response. Always kept informed about the delivery. Good quality products stocked.

November 25, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Pat,

Thank you for your order and leaving us such a nice review.

We take pride in stocking a wide variety of brands and products, and the customer service team take care in assisting customers with any issues or delays with the order.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

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Rated 5 out of 5 stars
Verified

Excellent service and offers as always

Excellent service and offers as always, plus very quick delivery

November 15, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Megan,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 5 out of 5 stars
Verified

Didn’t put a foot wrong during the…

Didn’t put a foot wrong during the transaction
Delivered on everything they said they would

November 25, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Robert,

Thank you for your order and leaving us such a nice review.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Rated 4 out of 5 stars
Verified

Great offer but didn’t arrive for over…

Great offer but didn’t arrive for over a week

November 25, 2024
Supplement Solutions logo

Reply from Supplement Solutions

Hi Anne,

Thank you for your order and leaving us such a nice review.

The offer was very popular and unfortunately we struggled to get hold of enough product from the supplier, hence the delay with despatching some orders - I can only apologise for the delay with your order, as we do normally despatch orders within a couple of days.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

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