Pelletbeds offers eco-friendly bedding that's comfortable, clean, and easy to use. Great quality and fast delivery!

Fast international delivery, great price. Can't fault you!

I ordered 3 bags of loving pets bison treats for my sister for a birthday gift for a service dog , the order went through because I got an email with an order # J525259W , after 3 hours I got another email saying the order was cancelled before the payment didn't go through, The debt card  that was used was used the night before without any issues and the bank told me the card is good to go and enough money is on the card too! I called the company and and asked for the CEO or any top brass of the company and was told they left at 3pm the lady didn't want to give me any emails for them and said the order was cancelled . On Monday I found that Lambert vet supply own this company so I emailed the CEO of Lambert (Mr.Lambert) and told him the issue I got no reply back after 2 emails also I emailed the CEO of Jeffers Mr Howell and got no reply back too. These 2 ceo's just don't care about their customers , very poor customer service ! I will never tell anyone to order from these  2 company's .Mr.Joe B.

They have a terrible return policy and will not take back unused products still in packaging! Terrible, rude customer service. 

I recently ordered the Swales Pehlam at the advice of my trainer. When it arrived I realized you cannot use it without a curbchain. I was fairly certain my highly sensitive mare would not tolerate the chain and didn't want to spend all that money on a bit she would reject. By the time I found a bit to try with a chain and realized it was outside the return window. But I still expect a company to accept unused, still in the packaging products. Is that unreasonable? I don't think so. 

We were looking for a new supplier for our heygates quail feed. Unfortunately our last supplier took ages to process and deliver (usually around a week). Sometimes you just need it quicker, and without smashed open bags. They also delivered on a Sunday. 
Burnhills got it to us in perfect condition, via DPD, dispatched immediately! We will be sticking with them! 

It was slow shipping to receive the Fair Play riding competition shirt from them that I ordered from them, so I suspect that they are actually outside of the USA. My biggest issue is that I barely received the shirt in time for my planned competition, and when I took it out of the packaging, two of the buttons immediately fell off of the collar!  That tells me that they have poor quality control of outgoing shipments. Luckily, I had a backup riding shirt with me or that would’ve been problematic. I just emailed the company to ask for some kind of resolution, so I can’t comment yet on their customer service. But I am dismayed that their quality inspection process (or lack thereof) did not catch 2 loose buttons on the shirt.  Just a warning then if you buy something from Dapper Horse, don’t take it out of the packaging last minute just before you need to use it. Take it out long in advance, in case there are defects.
Update: Dapper Horse did contact me within 12 hours of my email to them and is offering to send a replacement shirt with a return label for the defective one. If that all happens in a timely manner and with reliability, then I will update my review from 1 star to 3 stars due to responsive customer service.
Update #2:  The dapper horse did send me a replacement shirt with a return shipping label, so I am changing my review from 1 star to 3 stars because of their responsive customer service. But I’m not giving them 5 stars, because I shouldn’t be receiving a brand new product and have the buttons fall off straight out of the bag. In fact, even on the replacement shirt, the buttons appear weakly sewn on by just a couple thin threads. I think it’s an inferior quality from the Fair Play brand of riding shirt. I should also note that the Fair Play brand shirts run a size small. It definitely fits 1 size smaller than listed.

AVOID AT ALL COST!!!!!
Ordered, provided no shipping info. Don’t answer phone then blocked me, emailed but no reply. Commented on socials for help but comments deleted. Sent DMs no response. Probably a scam company. Thankfully paid by PayPal and have logged request for refund.

Saddle to big, nothing in stock to exchange sadly.   $ 50 bucks (my cost) to return, for a $250 dollar saddle.  They r outta stock, to replace for correct size.  Customer service not the greateat, as Umm IDK how that wotks i have to check.  Mine is a synthtic, so watch out, if u purchase a heavy one, who knows what it'll cost ya.  Wish I could leave zero stars.  Size of box and weight will get ya folks, also UPS is way cheaper than fed ex FYI.  Should be posted at buyers expense the cost of each return if its needed.  Just my humble opinion, plus they may charge for a restocking fee on top.  

Best in Tack Shop

Companies
(44)

Recently reviewed companies

pelletbeds

Equiluxe Tack

equiva.com

Brightchoiceoasis

Jeffers

winderen.com

Burnhills

Dapper Horse

Pharmahorse

Coolhorse

Newest companies

Brightchoiceoasis

Selleriashop

Khaliquesons

Dapper Horse

winderen.com

Blanketsafe

pelletbeds

Equiluxe Tack

Horse Saddle | Western Saddle | horsessaddle.com

Back In The Saddle

Related categories

Animal Feed Store

Aquarium Shop

Bird Shop

Goldfish Store

Pet Store

Best in Tack Shop

Companies(44)

Recently reviewed companies

pelletbeds

Equiluxe Tack

equiva.com

Brightchoiceoasis

Jeffers

winderen.com

Burnhills

Dapper Horse

Pharmahorse

Coolhorse

Newest companies

Brightchoiceoasis

Selleriashop

Khaliquesons

Dapper Horse

winderen.com

Blanketsafe

pelletbeds

Equiluxe Tack

Horse Saddle | Western Saddle | horsessaddle.com

Back In The Saddle

Related categories

Animal Feed Store

Aquarium Shop

Bird Shop

Goldfish Store

Pet Store

Companies
(44)