Drivers left my parcel on my doorstep, not checked with any neighbours to see if they will take it in. Could have put it over my garden gate or in the garage but no. He's left it on my doorstep and I live in a house that's just off a main road with alot of traffic and footfall and it's in everyone's view and it's been stolen! Haven't been carded and a doorstep on a main road isn't a safe location!
January 23, 2025
Reply from Yodel by InPost
We’re sorry that you have had a poor experience with us. We have seen record breaking volumes over the past few weeks and we are sorry that we have not been able to deliver the high standards that we normal provide.
From great customer service to honestly the poorest customer service experience I've ever had.
Id like to start by adding that my first initial contact with them was spot on and I was so impressed. I just don't know how it could have gotten so bad.
I've had to take a while to think about writing the review, and if I'm quite honestly I think its because I'm still livid because of it.
I appreciate that I ordered close to Christmas and there are delays, I totally get that. That's my fault for not paying for a faster service. Id just been let down by every retailer who has these tablets and for every order i placed elsewhere i got refunded as the manufacturer was out of stock. However, upon calling the office and speaking to a customer service girl (I wont mention any names as I know how the reviews get moderated) the young girl seemed pretty clueless, didn't really understand anything I was trying to ask her. She then passed me to her manager and I'm dumbstruck as to how she is actually a manager.
After going backwards and forwards with the manager about delivery times and id like to add that she knew I was getting upset and frustrated as my little dog relies on what I had ordered ... I asked the manager a simple question ... "if the shoe was on the other foot and you had ordered like I had, can you please tell me when you would personally expect to receive the parcel? I would rather you tell me so that I know what to expect and I can stop getting upset". The managers attitude flicked like a light switch and she then started to berate me how it was rude that I was asking a personal question and she didn't have to answer it. She started getting mouthy and quite clearly showing off in front of other girls in the office. I wasn't asking her a personal question that is outside of her job like "what are you having for dinner?". The constant "ermmm" from the manager was really off putting too. I didn't believe a word she was saying due to this.
I was also told that I should be calling Royal Mail and chasing them for updates. I paid this company for my order and delivery, there for its the companies job to chase my order and work out why its not with me. I paid Supplement Solutions, I'm not paid by them.
After getting off the phone to them I was literally shaking. I didn't have the answer to my question, id asked for a partial refund on the postage I had paid as a gesture of goodwill and the manager couldn't even authorise it. So, I was left without answers all day until the manager called me back with zero updates and left me without an answer.
I did email them a few days later to enquire as to where it was and I was essentially told its not their problem, its a royal mail problem. I just feel that someone should have stepped up and took ownership of this, rather than passing the book.
The issues I've had overall is the shoddy, disgraceful customer service provided by the 'manager'.
And if you even care to know Supplement Solutions, the tablets arrived a week late on the Royal Mail 24 hours.
December 16, 2024
Reply from Supplement Solutions
Dear Laura, Thankyou for your review as we welcome all feedback from our customers and I am really pleased that your order has arrived despite being late due to the Christmas post.
My team kept me in the loop, from the first message on Whatsapp and emails sent, along with their replies and I trust them to deal with all situations as best as they can. I have investigated the situation, so I know the facts to enable me to reply accordingly. As you know you ordered on Saturday 14th December and chose Royal Mail 24 on our Priority dispatch service (which means we promise to dispatch orders within 48 working hours). As you say, unlike other companies we had the items in stock and promptly despatched on Monday 16th via your chosen option Royal Mail 24. Our website offers other options including couriers, and the information clearly states that Royal Mail can be slow. On the run up to Christmas Royal Mail is even slower and as you can appreciate this is totally out of our control.
The young girl you spoke to is relatively new to the business and she tried her best to help, but passed you across to the manager who is more experienced. We are a very small team and I work closely with everyone, and the manager has worked for me for 4 years and has never been rude or discourteous to any customer or supplier in that entire time. As the manager explained, parcels dispatched by Royal Mail are impossible to track as once they are in the system they are out of our hands. It is just as frustrating for us when Royal Mail does not deliver on time, and we have reduced the options on our website to reflect this. Our website clearly states that you need to allow 7 working days before we can send a replacement. As a small business we cannot just send out replacements or refund postage.
Following a phone call on the 18th December, the manager called me immediately and was very upset – she explained that a customer had been on the phone and was extremely rude calling her names such as “***b head” and other appalling names which should never be said to anyone and will not be tolerated. The manager told the caller that she was being rude, but that she wanted to try and help. At the end of the conversation the caller asked if the calls were recorded. Despite this the manager called Royal Mail and attempted to track the parcel and emailed the customer to explain. She also said to let us know if the parcel hasn’t been received by Monday 23rd, hence we know it must have been received as we heard nothing more.
Supplement Solutions are a small team who really care about customers, and their animals. At all times we try our best to ensure that orders are dispatched quickly but we do have to reply on couriers. We can accept bad feedback, as there may be rare occasions that things go wrong, but I also hope that people understand that my team are human beings who are trying their best.
Honestly, I don't even know where to start 🤢. Only visited this place as bombay chilli was closed ... wish I have never ever even talked my partner into buying a takeaway ....
If you like cheap, tastless mush that isn't fit for pig swill and is loaded in grease ... you might like this place. The chips also arrived in a cooplands butty van bag 🤷🏻♀️
The manager is rude, ignorant, shouts over you and openly admitted if the curry and rice hadn't been mixed he would have given it to another customer later that day. You probably think I'm lying, I wish I was.
Hasn't closed the order off on justeat . They say cooked fresh from scratch but was with me within 15 mins 🤔 suspicious.
They came and took the order away, however that doesn't erradicate the memory of seeing, smelling and tasting it.
Could have made a better curry with a jar of smart price korma sauce.
