Anonymous

I love this company - great service as always. I'd managed to eke out the supply of Cortaflex to just after Xmas and the New Year, and ended up ordering with just a couple of day's supply left. Although I wasn't expecting it - the delivery came within 48 hours. I was delighted as it meant there was no gap in giving the boy his supplement. Thank you Supplement Solutions.

Have you noticed the bog standard reply from First Port to negative reviews which the algorithms on the Trustpilot site then interpret as a 80% response rate.
In reality the responses say nothing and aren't helpful with the email address being a social media email address rather than one that give some confidence the matter will be dealt with. The full name of the responder is never provided so could be someone that doesn't even exist in the company.
On top of that, responses to positive reviews are specific to that review which further indicates that negative reviews will not be acted upon!

The following is the bog standard reply on the negative reviews posted

Reply from FirstPort

"16 Aug 2023
Good afternoon Larry, I am very sorry to read your review. For me to look into this further please email me with your property address. Thank you, Hannah"

It states the social media email address that is not allowed to be posted by reviewers!

BG engineer explained everything in an easily unerstandable way including 2 problems that he corrected there and then.
He also very kindly ignored the complete mess my house is currently in 😂

I love this online business. They're always quick to deliver, use recycled or recylable packaging, are competitively priced and always have stock. I've tended to use them for just one product that I can't buy locally, and I've now added another product to a regular order with the availability of that one becoming inconsistent in local country stores.

Product recommended by my vets.
The price was keen and it was delivered pretty quickly so all in all, very good! :-)

I buy most of my horse rugs from Charlies. I find they have good quality rugs at very reasonable prices and are always delivered very promptly. My favourite rugs are the Gallop Equestrian Trojan Turnout rugs.
I've recommended Charlies to a friend recently and she was very impressed too!

Efficient and prompt service. Didn't have all the products I was after - but Huggies Drynites bed mats seem to be in short supply everywhere so wasn't surprised by that.
Will use again and would definitely recommend