AN

Anonymous

United Kingdom

Reviews

Review of Supplement Solutions


Rated 5 out of 5 stars

I love this company

I love this company - great service as always. I'd managed to eke out the supply of Cortaflex to just after Xmas and the New Year, and ended up ordering with just a couple of day's supply left. Although I wasn't expecting it - the delivery came within 48 hours. I was delighted as it meant there was no gap in giving the boy his supplement. Thank you Supplement Solutions.

January 6, 2025

Reply from Supplement Solutions

Hi,

Thank you for your order and leaving us such a nice review.

We are glad to hear your horse didn't have to go without their supplement! Our warehouse team try to be efficient and despatch orders as soon as possible and worked very hard over the Christmas period to try and get all orders despatched - perfect for owners who may have left it last minute to order their supplements!

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Review of FirstPort


Rated 1 out of 5 stars

Bog standard response to negative reviews

Have you noticed the bog standard reply from First Port to negative reviews which the algorithms on the Trustpilot site then interpret as a 80% response rate.
In reality the responses say nothing and aren't helpful with the email address being a social media email address rather than one that give some confidence the matter will be dealt with. The full name of the responder is never provided so could be someone that doesn't even exist in the company.
On top of that, responses to positive reviews are specific to that review which further indicates that negative reviews will not be acted upon!

The following is the bog standard reply on the negative reviews posted

Reply from FirstPort

"16 Aug 2023
Good afternoon Larry, I am very sorry to read your review. For me to look into this further please email me with your property address. Thank you, Hannah"

It states the social media email address that is not allowed to be posted by reviewers!

August 26, 2023
Unprompted review

Review of British Gas


Rated 5 out of 5 stars

Easily understandable explanations

BG engineer explained everything in an easily unerstandable way including 2 problems that he corrected there and then.
He also very kindly ignored the complete mess my house is currently in 😂

August 24, 2023
Unprompted review

Reply from British Gas

This is a great review! Many thanks for sharing it with us :) ^Wayne

Review of Supplement Solutions


Rated 5 out of 5 stars

I love this online business

I love this online business. They're always quick to deliver, use recycled or recylable packaging, are competitively priced and always have stock. I've tended to use them for just one product that I can't buy locally, and I've now added another product to a regular order with the availability of that one becoming inconsistent in local country stores.

April 19, 2023

Reply from Supplement Solutions

Hi,

Thank you for your order and for leaving a review.

We are so glad you are happy with our service! Our team love to go the extra mile for our customers and the environment by using sustainable packaging and recycling where possible. We try our best to offer the best possible prices and ensure we pack your parcels with care so they arrive in the best possible condition!

We look forward to packing your next order.

Team Supplement Solutions

Review of Supplement Solutions


Rated 5 out of 5 stars

Product recommended by my vets.

Product recommended by my vets.
The price was keen and it was delivered pretty quickly so all in all, very good! :-)

April 21, 2022

Reply from Supplement Solutions

Hi,

Thank you for your order and for leaving a review. We are glad to hear that you were happy with our service. The team always try to get order out as quickly as possible.

We hope you shop with us again soon!

Best wishes,

Team Supplement Solutions

Review of Charlies


Rated 5 out of 5 stars

I buy most of my horse rugs from Charlies

I buy most of my horse rugs from Charlies. I find they have good quality rugs at very reasonable prices and are always delivered very promptly. My favourite rugs are the Gallop Equestrian Trojan Turnout rugs.
I've recommended Charlies to a friend recently and she was very impressed too!

November 15, 2021

Review of Complete Care Shop


Rated 5 out of 5 stars

Efficient and prompt service

Efficient and prompt service. Didn't have all the products I was after - but Huggies Drynites bed mats seem to be in short supply everywhere so wasn't surprised by that.
Will use again and would definitely recommend

September 11, 2021