Sue Binks

Thank you! We’re so glad you were happy with both the product and the price. Hope to see you shop with us again soon! 😊

Kind regards,
The Equiflair Saddlery Team

Hi Sue,

Thank you for your order and leaving us such a nice review.

Our customer service team do their best to update customers on their order if there are any delays, always offering an alternative size or product where possible so you never have to go without. We do our best to keep prices as competitive as possible.

Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!

We look forward to packing your next order!

Hi Sue, thank you for your review.
I am so sorry to hear that you have had issues with the app and thank you for taking the time on the telephone just now to discuss this further.

I am pleased to confirm I have raised this with our technical team and will be back with you to discuss the outcome of their investigations next week.

In regards to the cost structure, the charging model for our network is under constant review so that we can be as competitive as possible. If you haven't already, you could look at our subscription service which will give you cheaper rates when charging on the go!
https://www.bppulse.co.uk/charging-on-the-go

We really appreciate your feedback, it is essential to improving our services.

^Jen

Hi Sue,
Thank you for your review, as a small family business we appreciate every review and we are glad that we were able to deliver a quality product for you.
Thank you again

Hi Sue,

Thank you for taking the time to leave your review.

I'm sorry to hear about your recent negative experience with your order, and the returns on this after receiving an incorrect item and I do understand how you must feel about this.

If you do wish to discuss this further, please don't hesitate to contact us at onlinereviews@blacks.co.uk​ and quote your reference number #TP26249 in the subject and contents of this. Please include details of your experience and any order numbers you may have along with your name and delivery address.

We look forward to hearing from you.

Regards,
Molly
Blacks Online Review Team

Hi Sue. Thanks so much for your positive feedback and recommendation!

Dear Sue,

Thank you for taking the time to share your feedback regarding your Steins at Home experience. I am delighted to hear that you have been impressed with our service and the quality of food that you have received. I will ensure that I pass this feedback over to our team.

We do hope that you order with us again in the future.

Best fishes

Jenna Hore
Customer Resolutions Team.