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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with subscriptions, highlighting concerns about unexpected charges and a lack of transparency. Consumers report difficulties in canceling their subscriptions, often encountering obstacles and continued billing even after cancellation requests. People also report negative experiences regarding contacting the company, with many noting the absence of effective support channels. The company's website is another source of frustration, with reviewers describing it as difficult to navigate. Furthermore, a significant number of reviewers express concerns about refunds, citing issues with obtaining reimbursement for unwanted charges.

Based on these reviews

Rated 1 out of 5 stars

Hi Mateo, Thank you for following up on this. I sincerely apologize for any confusion here! Scribd, Inc. does not sell books or other products directly, nor do we offer access to physical... See more

Company replied

Rated 1 out of 5 stars

Yet another scammy parasitic company eager to grab your money. Thanks for your honest reviews folks, you saved me from signing up with those.

Company replied

Rated 1 out of 5 stars

Like many others, it seems, I got charged after my free trial even though I'd canceled it. But after no joy getting the money back through PayPal, I figured I may as well go and use the month I'd paid... See more

Company replied

Rated 1 out of 5 stars

If I could give it zero stars, I would. I canceled my Scribd subscription during the trial period, yet they still charged me. When I requested a refund, I provided everything they asked for — the... See more

Company replied

Rated 1 out of 5 stars

Scribd just charged my PayPal account, unauthorized. PayPal is doing nothing about it. I have no clue what service Scribd provides. Update: They asked me to submit a ticket, which was done... See more

Company replied

Rated 1 out of 5 stars

Cancelled before free trial ended, they still charged me! Then it took many back and forth emails to get refund and confirmation of cancellation. Then they charged again the next month, did the same b... See more

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Rated 1 out of 5 stars

They sent me an email saying that they would remind me when my trial ends. I received an email a week or so later, saying we hope you are enjoying your free trial. Nothing after that. No end of trial... See more

Company replied

Rated 1 out of 5 stars

I never subscribed to scribd not even knew them before I got charged yesterday out of nowhere. I checked if I had an account there, maybe I just didn’t remembered but no, I don’t have one and never tr... See more

Company replied

Rated 1 out of 5 stars

Diabolical, copyright theft on an industrial scale. They absolve themselves by blaming the copyright thieves that have uploaded to the Scribd site. They won't share the contact details of these thieve... See more

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Rated 1 out of 5 stars

Wish I could rate 0 star. My music sheet in PDF format ended up on scribd.com without my knowledge/consent/authorisation. I reported it and guess what? Nothing happened. Surprise surprise. Look... See more

Rated 1 out of 5 stars

Scribd are thieves. They allow books to remain available on their site even after being informed of breach of copyright, claiming they need various criteria to be fulfilled first. It is, however,... See more

Company replied

Rated 1 out of 5 stars

NOTHING… and I mean NOTHING IN THIS WORLD has sent me into a SPIRAL of WHITE-HOT RAGE like this. First, you make me SIGN UP. Oh, wow, look at me. Typing in my email like a good little soldier, handing... See more

Company replied

Rated 1 out of 5 stars

Worse company.. wife’s been charged £109 for reading one book! She cancelled the free subscription yet still got charged.. they blocked her account after taking the money and the help system said th... See more

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Rated 1 out of 5 stars

Horrible website and coorporation. Everything they do is horrible, they try to scam with that credit card free trial bs by also having an upload limit daily. If you really want free documents, use a... See more

Rated 1 out of 5 stars

Do not trust this company!!! They say that they honor and take very seriously Copyrights, but at the same time they apologize themselves saying that their personnel do not review the material that is... See more

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Rated 1 out of 5 stars

After thoroughly reviewing my card statements, I discovered that Scribd had been quietly charging me for almost two years—without a single invoice, notification, newsletter, or even a “we miss you” em... See more

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Rated 1 out of 5 stars

Prompts users to sign up for an account to download something as simple as a PDF file. As if that wasn't enough, it then wants you to sign up for a subscription service and enter your payment details.... See more

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Rated 3 out of 5 stars

With my premium subscription I am allowed 3 unlocks per month. However, every book and audio book that I want requires an unlock. So I am very limited in the titles I can download. In the past, it see... See more

Rated 1 out of 5 stars

I cancelled my subscription in 2022 and received a subscription confirmation. The company continues to keep charging me monthly (for 3 years now!). I've sent multiple e-mails but no one is returning m... See more

Company replied

Rated 1 out of 5 stars

When you want to download something from this website, it asked you to make an account then after you wasted a few minuets creating an account they asked you to subscribe to their services.....Greedy... See more

Company replied

Rated 1 out of 5 stars

The site seems to be populated with documents which are usually downloadable for free elsewhere. They have a weirdly aggressive approach to monetising a supposedly ‘free trial’ period. I couldn’t... See more

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Rated 1 out of 5 stars

If I could put 0 I would. totally dispicable company - take money without you having a subscription. do NOT answer emails - website difficult to use to get refund for unlawful money taken. HORRIBLE H... See more

Rated 1 out of 5 stars

Dishonest, id even say criminal. Don't have dealings. Charged £109 for a service i used for 20 minutes. I didn't see any email reminding me to cancel. They could see I'd not used the service, but re... See more

Company replied

Rated 1 out of 5 stars

Try to take money from my card twice despite the fact that my subscription was cancelled ages. The Police should look into this company. Especially in terms of its payments systems.

Company replied

Rated 1 out of 5 stars

Got charged $12.80 today July 31st (07/31) for the end of the free trial. When I first subscribed I got a confirmation email saying my free trial was started July 1st (07/01). Additionally, the email... See more

Company replied

Rated 1 out of 5 stars

I joined today because I wanted to read a particular textbook. When I downloaded the book I found that it only contained the cover and contents pages and not the actual book. Therefore I cancelled im... See more

Rated 1 out of 5 stars

It requires five uploads, but after that, you can't download anything. The download carousel spins for hours, and if you reload the page, it requires five more uploads. Simply a rip-off.

Company replied

Rated 1 out of 5 stars

I used to have an account but cancelled it in 2022. The account is now inactive. In the past two months, however, I have been charged for monthly subscriptions despite the fact that my account is inac... See more

Company replied

Rated 1 out of 5 stars

Pure piracy: I see full books of my publishing house, illegal. Seems like fun to download our books for free, but we invested lots of real money and time to make these publications happen.

Company replied

Rated 1 out of 5 stars

Scribed offers a free trial. What they don't mention is that it costs $29 (US?) to unsubscribe. So glad I had the foresight to check the process before subscribing. This is misleading and dishonest an... See more

Company replied

Rated 1 out of 5 stars

Impossible to log in to cancel subscription, thank God for Pay Pal to block future payments Costs $14.95 AUS a month and $29 US to cancel (according to another review) Stay well away

Company replied

Rated 1 out of 5 stars

I cancelled my subscription 11/2024 and even got a subscription confirmation. However, they still debit the monthly amount from my account and do not respond to my mails. I don't know what to do. (Fro... See more

Company replied

Rated 1 out of 5 stars

this app has irrated me soo much by having an ad every second . which is not allowing me to study . very bad app not recommended never using it again

Company replied

Rated 1 out of 5 stars

BEWARE. Don't know how I got "subscribed" and it was impossible to figure out how the charges were started on my account. Had to ask for a merchant block on my credit card to assure recurring charge... See more

Company replied

Rated 1 out of 5 stars

this kind of people just need to stop breathing. waste of air and food. I am a technician. I need to look up alot of manuals so I can HELP people who are in serious trouble. scribd has made s... See more

Company replied

Rated 1 out of 5 stars

Scribd’s business model is a masterclass in exploitation disguised as access. For years, they accepted uploads from the public—copyrighted or not—without verifying ownership, and quietly built... See more

Company replied

Rated 1 out of 5 stars

Don´t use it, its a scam. Every single document that I downloaded was incomplete or had most pages blank. A waste of money.

Company replied

Rated 1 out of 5 stars

Cancelled my subscription August 22 and received a confirmation email. They have continued to bill me.

Company replied

Rated 3 out of 5 stars

I have mixed feelings- I love having various audiobooks to listen too- my kids and I listen to a lot affordably. The downside is it’s NOT unlimited. Pretty much monthly we have books removed from our... See more

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Rated 3 out of 5 stars

I have purchased a 1 year subscription as a gift for my sisters birthday. The email with the activation code hasn't arrived, I've contacted the support and received no answer for more than 3 days no... See more

Company replied

Rated 1 out of 5 stars

Absolutely scum! Scammers through and through. Tried getting in touch with support, heard nothing. Went through paypal, says the purchase was authorised I cancelled well within the first few days of... See more

Company replied

Rated 3 out of 5 stars

I didn't ever use their services (whatever they are), just logged on once with my google account and now I see in my card statement that they charge me for $8.99! For what? UPD. Created request #... See more

Company replied

Rated 1 out of 5 stars

TOTAL SCAM! I'd cancelled within my trial period and they STILL charged me for two months (during which I didn't touch my account as I had cancelled during the trial period)!! THEY ARE ROBBERS. As oth... See more

Rated 1 out of 5 stars

Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu c... See more

Rated 1 out of 5 stars

horrible experience, they shove ads every 30 secs on any viewing doc, and all of their ads are 30seconds..they dont let user do anything at peace..using their software is a nightmare and i hope they r... See more

Company replied

Rated 1 out of 5 stars

An ALL capitals…GONG SHOW!!! I just went to this website for the first time. An out of print book is unavailable on the Internet Archive and Amazon wants an exorbitant price to buy a used... See more

Rated 1 out of 5 stars

I subscribed to Scribd thinking it was a flexible and user-friendly service. Unfortunately, canceling my subscription was anything but. Despite trying to cancel, they arbitrarily set the cancellation... See more

Company replied

Rated 1 out of 5 stars

We were loyal Scribd users for years and even found it to be a great value when it became Everand. But over time, the service has declined significantly. We paid for an “unlimited” subscription, on... See more

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Company details

  1. Software Company

Written by the company

Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more! Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content). Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

I wish I could give zero stars

I wish I could give zero stars. They wouldn’t cancel my free trial when I asked, charged my credit card and then canceled my account so I couldn’t use it. The worst part is my credit card wouldn’t refund because the company kept saying they weren’t in the wrong. I sent in proof multiple times. I closed the credit card as well. I fought it for a year and I was thinking of fighting it still but just paid it off. Don’t use them ever!

July 24, 2024
Unprompted review
Scribd logo

Reply from Scribd

Hello, thanks so much for bringing this to our attention! We apologize for any trouble this might have caused you.

We understand that you ran into some billing issues and can no longer access your account.

If you could please follow this link and fill out the form, including any information related to the account in question we'll ensure a specialist follows up with you as soon as possible to determine what actions may be available to assist you: http://bit.ly/social-support-help.

Thanks again! -MW

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Rated 1 out of 5 stars

Being double billed over and over again…

Being double billed over and over again and they won't fix it. Can't turn it off. Will report to credit card if I can't get them to stop and pay back!

July 11, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Lois, we're so sorry that you've run into an issue with duplicate charges! We understand how frustrating this must be, and we want to make this right.

Since we're unable to locate any support tickets under the name listed here, can you please open a ticket using the form on this link: http://bit.ly/social-support-help?

Please be sure to include any details that you can about the transactions, and we'll work to get this resolved as soon as possible. Thanks again! -MW

Rated 1 out of 5 stars

This site tricks you into paying for a…

This site tricks you into paying for a subscription, then is unable to deliver the goods. What a rip-off. Thanks for wasting my time with lies.

July 9, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Rated 1 out of 5 stars

It's a scam

It's a scam. You pay for information you can find freely elsewhere, and Scribd has a history of charging people after they cancel, or not allowing them to cancel. AVOID

July 4, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Richard, we're truly sorry if you've had a less than stellar experience with us!

While documents often require a subscription to download, you're welcome to access documents on Scribd.com without a subscription.

However, we're very sorry if you've run into any billing concerns. We cannot bill anyone once their subscription has been canceled, so if you've canceled and received a new charge then we'll gladly look into this to make it right.

Please don't hesitate to open a ticket with our support team using this link: http://bit.ly/social-support-help.

If there's anything else we can assist you with, we're happy to do so as well. Thank you! -MW

Rated 1 out of 5 stars

Absolutely atrocious service

Absolutely atrocious service, pirated documents and stolen books, customer support is non-existent, as somebody subscribed to them with my debit card and I wrote to them 5 times to stop the subscription. No answer and not a single action taken.

June 27, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help and reply here with the 7 digit ticket number.
We will be actively monitoring our inbox for your ticket. Thank you!

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Rated 1 out of 5 stars

we invested, Scribd steals.

Pure piracy: I see full books of my publishing house, illegal. Seems like fun to download our books for free, but we invested lots of real money and time to make these publications happen.

July 2, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello Romein, we understand your concern here and we have a specific team that handles such requests.

If you could please submit this report using the form found here, we'll ensure the ticket is escalated right away: https://bit.ly/4mRXqe8.

Thank you! -MW

Rated 1 out of 5 stars

Pirate site

Totally illegal, copyrighted books are uploaded without publisher's or author's permission.

June 30, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello there, thank you for reaching out about this!

We actually have a specific team that's handles such inquiries. If you could please fill out the form on this link, we'll be able to escalate this to the appropriate team right away: https://bit.ly/4mRXqe8.

Thank you again! -MW

Rated 1 out of 5 stars

Don't use SCRIBD.

This is my email to SCRIBD. They have now returned $14.99. Unacceptable.

Return the money you have charged me for May and June. This is the third time you have charged me after I unsubscribed. I complained the first time, in April, and you returned my funds. I did not realise I had been charged for May until I checked my bank statement for June. I have attached a screegrab. Two additional payments will be returned to me by your company. What you are doing is illegal. The attached photo should provide you with enough details.

June 29, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Rated 1 out of 5 stars

horrible experience dont use ever

horrible experience, they shove ads every 30 secs on any viewing doc, and all of their ads are 30seconds..they dont let user do anything at peace..using their software is a nightmare and i hope they return the money to vc and shut down. hope somebody vibe codes the hell out of these people one day and replaces them. such a shameful company.

June 9, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hey there, Harssha! Thank you for taking the time to share your feedback with us, though we apologize if these ads caused any inconvenience for you.

Scribd’s library includes over 200 million documents, offering unparalleled access to knowledge.

While subscribing unlocks ad-free access throughout Scribd, ads help us keep this access open to all users, including those without a paid subscription.

If you have any other questions or concerns then please don't hesitate to reach out directly! -MW

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Rated 1 out of 5 stars

ABORT MISSION!

They are the scum of the earth. ABORT!!!

August 6, 2024
Unprompted review
Scribd logo

Reply from Scribd

Hey there, we're so sorry if you've had a less than stellar experience with us recently and we'd love the opportunity to make this right.

If you could open a ticket with our support team using the form on this link, http://bit.ly/social-support-help, then we'd be happy to help.

Thank you! -MW

Rated 1 out of 5 stars

Beware: Scribd is a Scam!

Title: Beware: Scribd is a Scam!

I am writing this review to warn others about the deceptive practices of Scribd. I signed up for their so-called "free" 30-day trial, only to find out that it's nothing but a trap to get your credit card details. Despite canceling my subscription three months ago, I was shocked to see a $14.99 charge on my account today. To make matters worse, I can't even log in to my account, and they refuse to send a password reset link. It's as if they want to keep you locked out while they continue to charge you.

The promise of "unlimited downloads" during the trial period is a complete lie. I was only able to download a few documents before hitting a limit. This is false advertising at its finest. Scribd lures you in with grand promises and then fails to deliver on every front.

Customer service is non-existent. I've tried reaching out multiple times, but there's no response. It's clear that Scribd is more interested in taking your money than providing any real service.

Do yourself a favor and stay far away from Scribd. It's a scam, plain and simple. Don't fall for their tricks and definitely don't give them your credit card information. You've been warned!

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy , Do not submit card details

Untrustworthy, deceive customers by promoting a free trial period and then offering them up to 30days extra to try premium if they do not cancel, they then go on to deduct from your credit card even when you are within the free trial period. Complaints sent directly to the company but they ignore it. I would never use their site again, they mislead customers by the way they promote their service.

June 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Scribd site deceitful and unreliable

Even after subscribing and depositing desired fee of Rs.299/-, it does not permit to download the content from this site and every time it asks to subscribe again and again. It has proved to be fraudulent for me.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I could give negative stars

Wishe I could give negative stars. Terrible scam!!!!! If you don't wanna loose your money, don't sign up for free try out and don't provide them with your credit card info!!!

June 6, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Agnes, we're truly sorry for any inconvenience here!

We want to make this right, so if you could open a support ticket using this link, we'll ensure a specialist gets back to you right away: http://bit.ly/social-support-help.

Thank you! -MW

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Rated 1 out of 5 stars

Never in my life have I been so…

Never in my life have I been so appalled by a company, I had to make a trustpilot account just to share my utter OUTRAGE. I have never used it before and wanted to find the mark scheme for a past paper I was doing, I looked it up and the only website that had the mark scheme was Scribd. I thought nothing of it and clicked on the website, tell me why every 30 seconds I'm getting incessant adverts and constant "are you a robot" questions. Like no mate in the 10 seconds since you last asked I have not become a robot, also I highly doubt that a robot would be looking at a GCSE biology mark scheme, IF I WAS A ROBOT I WOULDN'T NEED A MARK SCHEME! Like god forbid a girl is just trying to peacefully get through her GCSEs and mark a past paper. Never in my life have I felt so angry with a company, I could feel my blood curdling in my veins. Single handedly the most anger inducing experience of my life, I would not wish this pain on my worst enemies! It got to the point where I was so sick of the TORTURE that I tried to download the paper because it innocently gave the option to, I clicked on this button and was told to put my email in which I thought nothing of, just assumed they wanted to send me endless spam like every other company. NO, NO, once they had my email address they started trying to get me to PAY! Like are you having a laugh? Absolutely not, get a grip. This company is appalling and should not exist, it was clearly made by a man who thought it would be entertaining to irritate as many people as possible. Please put a woman in charge of your company and all your problems would be solved. Thanks for ruining my day xx

June 7, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello Amy, thank you for taking time to share your feedback with us - though we apologize for any frustration you've experienced.

Scribd’s library includes over 200 million documents. Ads help us keep this access open to all users, including those without a paid subscription.

While it's not necessary, members who choose to subscribe unlocks ad-free access throughout Scribd - along with the option to download documents.

If you have content that you'd like to share within the Scribd community, we also offer free document downloads to those who give back to Scribd by uploading their own documents. Should you have questions about this, don't hesitate to contact our support team directly: http://bit.ly/social-support-help.

We hope you'll give us another chance, and we're always here to help. Thank you again! -MW

Rated 1 out of 5 stars

ESTAFA / SCAM

Me metí solo para descargar un documento y me obligaron a inscribirme en una “prueba gratuita” de 30 días que en realidad es una trampa. No hay forma fácil de cancelarla, te lo ponen muy complicado a propósito.
Intenté cancelar la suscripción y no encontré ninguna opción para hacerlo, no hay ningún botón, ni enlace, ni nada, ni en la web ni en la app. Sólo hay un botón de contacto que te abre un chat con un bot que no sirve para absolutamente nada. Scribd usa PayPal para cobrar, y aunque creas que estás en prueba, te sacan el dinero igual cuando acaba la prueba de 30 días si no cancelas bien desde PayPal.
Si usas PayPal, ojo: tienes que entrar en “Pagos automáticos” y seleccionar "Scribd" y deshabilitar la opción de "activo" porque si no, te van a cobrar sin avisar y no hay forma de pararles a menos que canceles ahí.
Y eso no es todo: si en PayPal tienes varias formas de pago asociadas (tarjetas, cuenta bancaria), te pueden cobrar de cualquiera. Así que revisa bien y elimina todo lo que no quieras que usen.
Esto es un puto lío y Scribd dice que no se hace responsable. Básicamente, están estafando a la gente con esta estrategia para que piquen y paguen sin querer.
Si valoras tu dinero y tu tiempo, ni se te ocurra usar Scribd sin tener claro cómo cancelar desde el primer día. NO PULSES EN LA PRUEBA GRATUITA

I signed up just to download a document and they forced me into a “30-day free trial” that’s actually a trap. There’s no easy way to cancel it—they make it super complicated on purpose.
I tried to cancel the subscription and couldn’t find any option to do it—no button, no link, nothing, neither on the website nor in the app. There’s only a contact button that opens a chat with a bot that’s completely useless. Scribd uses PayPal to charge you, and even if you think you’re on a trial, they’ll take your money once the 30 days end if you don’t cancel properly through PayPal.
If you use PayPal, heads up: you have to go into “Automatic Payments,” find “Scribd,” and disable the “Active” option because otherwise, they’ll charge you without warning and there’s no way to stop them unless you cancel there.
And that’s not all: if you have multiple payment methods linked to PayPal (cards, bank account), they can charge from any of them. So check carefully and remove everything you don’t want them to use.
This is a total mess and Scribd claims no responsibility. Basically, they’re scamming people with this strategy so they accidentally pay.
If you value your money and time, don’t even think about using Scribd unless you know exactly how to cancel from day one. DO NOT CLICK ON THE FREE TRIAL.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Ladrones profesionales

Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu cuenta, no recibes mail para recuperar password.

Professional thieves. They offer a free one-month subscription, stating that they'll notify you of the end of the subscription before charging you. But they attempt to charge you shortly afterward. When you try to log into your account, you don't receive an email to recover your password.

May 4, 2025
Unprompted review

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