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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with subscriptions, highlighting concerns about unexpected charges and a lack of transparency. Consumers report difficulties in canceling their subscriptions, often encountering obstacles and continued billing even after cancellation requests. People also report negative experiences regarding contacting the company, with many noting the absence of effective support channels. The company's website is another source of frustration, with reviewers describing it as difficult to navigate. Furthermore, a significant number of reviewers express concerns about refunds, citing issues with obtaining reimbursement for unwanted charges.

Based on these reviews

Rated 1 out of 5 stars

Hi Mateo, Thank you for following up on this. I sincerely apologize for any confusion here! Scribd, Inc. does not sell books or other products directly, nor do we offer access to physical... See more

Company replied

Rated 1 out of 5 stars

Yet another scammy parasitic company eager to grab your money. Thanks for your honest reviews folks, you saved me from signing up with those.

Company replied

Rated 1 out of 5 stars

Like many others, it seems, I got charged after my free trial even though I'd canceled it. But after no joy getting the money back through PayPal, I figured I may as well go and use the month I'd paid... See more

Company replied

Rated 1 out of 5 stars

If I could give it zero stars, I would. I canceled my Scribd subscription during the trial period, yet they still charged me. When I requested a refund, I provided everything they asked for — the... See more

Company replied

Rated 1 out of 5 stars

Scribd just charged my PayPal account, unauthorized. PayPal is doing nothing about it. I have no clue what service Scribd provides. Update: They asked me to submit a ticket, which was done... See more

Company replied

Rated 1 out of 5 stars

Cancelled before free trial ended, they still charged me! Then it took many back and forth emails to get refund and confirmation of cancellation. Then they charged again the next month, did the same b... See more

Company replied

Rated 1 out of 5 stars

They sent me an email saying that they would remind me when my trial ends. I received an email a week or so later, saying we hope you are enjoying your free trial. Nothing after that. No end of trial... See more

Company replied

Rated 1 out of 5 stars

I never subscribed to scribd not even knew them before I got charged yesterday out of nowhere. I checked if I had an account there, maybe I just didn’t remembered but no, I don’t have one and never tr... See more

Company replied

Rated 1 out of 5 stars

Diabolical, copyright theft on an industrial scale. They absolve themselves by blaming the copyright thieves that have uploaded to the Scribd site. They won't share the contact details of these thieve... See more

Company replied

Rated 1 out of 5 stars

Wish I could rate 0 star. My music sheet in PDF format ended up on scribd.com without my knowledge/consent/authorisation. I reported it and guess what? Nothing happened. Surprise surprise. Look... See more

Rated 1 out of 5 stars

Scribd are thieves. They allow books to remain available on their site even after being informed of breach of copyright, claiming they need various criteria to be fulfilled first. It is, however,... See more

Company replied

Rated 1 out of 5 stars

NOTHING… and I mean NOTHING IN THIS WORLD has sent me into a SPIRAL of WHITE-HOT RAGE like this. First, you make me SIGN UP. Oh, wow, look at me. Typing in my email like a good little soldier, handing... See more

Company replied

Rated 1 out of 5 stars

Worse company.. wife’s been charged £109 for reading one book! She cancelled the free subscription yet still got charged.. they blocked her account after taking the money and the help system said th... See more

Company replied

Rated 1 out of 5 stars

Horrible website and coorporation. Everything they do is horrible, they try to scam with that credit card free trial bs by also having an upload limit daily. If you really want free documents, use a... See more

Rated 1 out of 5 stars

Do not trust this company!!! They say that they honor and take very seriously Copyrights, but at the same time they apologize themselves saying that their personnel do not review the material that is... See more

Company replied

Rated 1 out of 5 stars

After thoroughly reviewing my card statements, I discovered that Scribd had been quietly charging me for almost two years—without a single invoice, notification, newsletter, or even a “we miss you” em... See more

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Rated 1 out of 5 stars

Prompts users to sign up for an account to download something as simple as a PDF file. As if that wasn't enough, it then wants you to sign up for a subscription service and enter your payment details.... See more

Company replied

Rated 3 out of 5 stars

With my premium subscription I am allowed 3 unlocks per month. However, every book and audio book that I want requires an unlock. So I am very limited in the titles I can download. In the past, it see... See more

Rated 1 out of 5 stars

I cancelled my subscription in 2022 and received a subscription confirmation. The company continues to keep charging me monthly (for 3 years now!). I've sent multiple e-mails but no one is returning m... See more

Company replied

Rated 1 out of 5 stars

When you want to download something from this website, it asked you to make an account then after you wasted a few minuets creating an account they asked you to subscribe to their services.....Greedy... See more

Company replied

Rated 1 out of 5 stars

The site seems to be populated with documents which are usually downloadable for free elsewhere. They have a weirdly aggressive approach to monetising a supposedly ‘free trial’ period. I couldn’t... See more

Company replied

Rated 1 out of 5 stars

If I could put 0 I would. totally dispicable company - take money without you having a subscription. do NOT answer emails - website difficult to use to get refund for unlawful money taken. HORRIBLE H... See more

Rated 1 out of 5 stars

Dishonest, id even say criminal. Don't have dealings. Charged £109 for a service i used for 20 minutes. I didn't see any email reminding me to cancel. They could see I'd not used the service, but re... See more

Company replied

Rated 1 out of 5 stars

Try to take money from my card twice despite the fact that my subscription was cancelled ages. The Police should look into this company. Especially in terms of its payments systems.

Company replied

Rated 1 out of 5 stars

Got charged $12.80 today July 31st (07/31) for the end of the free trial. When I first subscribed I got a confirmation email saying my free trial was started July 1st (07/01). Additionally, the email... See more

Company replied

Rated 1 out of 5 stars

I joined today because I wanted to read a particular textbook. When I downloaded the book I found that it only contained the cover and contents pages and not the actual book. Therefore I cancelled im... See more

Rated 1 out of 5 stars

It requires five uploads, but after that, you can't download anything. The download carousel spins for hours, and if you reload the page, it requires five more uploads. Simply a rip-off.

Company replied

Rated 1 out of 5 stars

I used to have an account but cancelled it in 2022. The account is now inactive. In the past two months, however, I have been charged for monthly subscriptions despite the fact that my account is inac... See more

Company replied

Rated 1 out of 5 stars

Pure piracy: I see full books of my publishing house, illegal. Seems like fun to download our books for free, but we invested lots of real money and time to make these publications happen.

Company replied

Rated 1 out of 5 stars

Scribed offers a free trial. What they don't mention is that it costs $29 (US?) to unsubscribe. So glad I had the foresight to check the process before subscribing. This is misleading and dishonest an... See more

Company replied

Rated 1 out of 5 stars

Impossible to log in to cancel subscription, thank God for Pay Pal to block future payments Costs $14.95 AUS a month and $29 US to cancel (according to another review) Stay well away

Company replied

Rated 1 out of 5 stars

I cancelled my subscription 11/2024 and even got a subscription confirmation. However, they still debit the monthly amount from my account and do not respond to my mails. I don't know what to do. (Fro... See more

Company replied

Rated 1 out of 5 stars

this app has irrated me soo much by having an ad every second . which is not allowing me to study . very bad app not recommended never using it again

Company replied

Rated 1 out of 5 stars

BEWARE. Don't know how I got "subscribed" and it was impossible to figure out how the charges were started on my account. Had to ask for a merchant block on my credit card to assure recurring charge... See more

Company replied

Rated 1 out of 5 stars

this kind of people just need to stop breathing. waste of air and food. I am a technician. I need to look up alot of manuals so I can HELP people who are in serious trouble. scribd has made s... See more

Company replied

Rated 1 out of 5 stars

Scribd’s business model is a masterclass in exploitation disguised as access. For years, they accepted uploads from the public—copyrighted or not—without verifying ownership, and quietly built... See more

Company replied

Rated 1 out of 5 stars

Don´t use it, its a scam. Every single document that I downloaded was incomplete or had most pages blank. A waste of money.

Company replied

Rated 1 out of 5 stars

Cancelled my subscription August 22 and received a confirmation email. They have continued to bill me.

Company replied

Rated 3 out of 5 stars

I have mixed feelings- I love having various audiobooks to listen too- my kids and I listen to a lot affordably. The downside is it’s NOT unlimited. Pretty much monthly we have books removed from our... See more

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Rated 3 out of 5 stars

I have purchased a 1 year subscription as a gift for my sisters birthday. The email with the activation code hasn't arrived, I've contacted the support and received no answer for more than 3 days no... See more

Company replied

Rated 1 out of 5 stars

Absolutely scum! Scammers through and through. Tried getting in touch with support, heard nothing. Went through paypal, says the purchase was authorised I cancelled well within the first few days of... See more

Company replied

Rated 3 out of 5 stars

I didn't ever use their services (whatever they are), just logged on once with my google account and now I see in my card statement that they charge me for $8.99! For what? UPD. Created request #... See more

Company replied

Rated 1 out of 5 stars

TOTAL SCAM! I'd cancelled within my trial period and they STILL charged me for two months (during which I didn't touch my account as I had cancelled during the trial period)!! THEY ARE ROBBERS. As oth... See more

Rated 1 out of 5 stars

Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu c... See more

Rated 1 out of 5 stars

horrible experience, they shove ads every 30 secs on any viewing doc, and all of their ads are 30seconds..they dont let user do anything at peace..using their software is a nightmare and i hope they r... See more

Company replied

Rated 1 out of 5 stars

An ALL capitals…GONG SHOW!!! I just went to this website for the first time. An out of print book is unavailable on the Internet Archive and Amazon wants an exorbitant price to buy a used... See more

Rated 1 out of 5 stars

I subscribed to Scribd thinking it was a flexible and user-friendly service. Unfortunately, canceling my subscription was anything but. Despite trying to cancel, they arbitrarily set the cancellation... See more

Company replied

Rated 1 out of 5 stars

We were loyal Scribd users for years and even found it to be a great value when it became Everand. But over time, the service has declined significantly. We paid for an “unlimited” subscription, on... See more

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Company details

  1. Software Company

Written by the company

Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more! Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content). Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Its a scam.

Its a scam.
Solution: go to the bottom of the page and press contact us, then create a ticket. After that write on the bot chat "refund" and you will get an option to get refund and cancel subscription. Your welcome

June 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Scribd has built its success on…

Scribd has built its success on user-generated uploads, many of which have historically infringed on copyright laws. Now, these same publications—once freely shared—are being offered to subscribers for $11.99 a month. The company benefits from a legal loophole, the safe harbor provision, shielding them from liability despite the abundance of copyrighted material on their platform. This practice attracts subscribers by providing access to works at a fraction of their justified price, raising serious ethical and legal concerns about content ownership and fair compensation. No further request is being made here of Scribd, as we do not see the company as having any integrity and we would never do business with them in the future.

April 30, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello there, we understand your concern here and we have a specific team that handles such issues.

If you could please fill out the form on this page, we'll ensure your request is escalated right away: https://bit.ly/4dHMhbC.

Thank you again! -MW

Rated 1 out of 5 stars

scammers

scammers! dragging into taking money from you promising free report. waste of time

May 27, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello Alla, thank you for bringing this to our attention!

We apologize for any trouble here, and we're happy to help ensure there are no further charges. Can you please submit a support ticket by filling out the form on this page: http://bit.ly/social-support-help?

Once you've done so, we'll have a specialist follow-up with you right away to get this taken care of. Thanks again! -MW

Rated 1 out of 5 stars

dog shit dog shit

May 20, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Ivan, we're so sorry if you've had a bad experience.

If you could open a support ticket using the form on this link, http://bit.ly/social-support-help, we'd love the opportunity to make this right.

Thank you! -MW

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Rated 1 out of 5 stars

A GONG SHOW!!!

An ALL capitals…GONG SHOW!!!

I just went to this website for the first time. An out of print book is unavailable on the Internet Archive and Amazon wants an exorbitant price to buy a used copy.

You can’t get through one page without MULTIPLE X 10 second ad-waiting period. The minute you scroll to the next page, immediately an ad served up with another 10 second waiting period. The website is GLITCHY and the free preview offers a substandard experience.

ALL intended to induce a trial subscription. From the overwhelming MAJORITY OF 1-star reviews here, that option is WORSE!

One HUGE, GIGANTIC DOWNSIDE with ANY subscription, free or not…YOU WON’T RECEIVE EXPECTED VALUE!!!

And you can’t cancel a subscription! Add INJURY to insult, as they will perpetually charge one’s credit card, after they promise to cancel.

GOOD LUCK WITH THE CRAPPY & CUSTOMER-ABUSIVE BUSINESS MODEL.

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst company

One of the worst company - been charged on the monthly subscription plan, despite the fact that I suspendet that plan, for a few weeks/months....
Email was sent, requesting fee reimbursement, but no answer received....

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

the ads are so fricking annoying i cant…

the ads are so fricking annoying i cant even read a page for a good minute before an ad comes up

May 16, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hey there, thank you for sharing this feedback with us!

Scribd’s library includes over 200 million documents, offering unparalleled access to knowledge. Ads help us keep this access open to all users, including those without a paid subscription. Subscribing unlocks ad-free access throughout Scribd.

However, if you have an active subscription and ads are displayed, please contact our support team for further assistance using this link: http://bit.ly/social-support-help.

Thank you again! -MW

Rated 1 out of 5 stars

SCRIBD - The Fraud goes on

Message received after 3 weeks of dealing with SCRIBD consumer services :


Monika W. (Scribd)

May 2, 2025, 5:04 PM PDT

Hello Jean,

Thank you for the response.

Since we have not received verification for the email address registered to the duplicate account that was located, jroux9***@gmail.com, we cannot provide more details on the account. However, we have removed the card information on file. I have canceled the subscription and deleted the account associated with this payment information; you should not see any additional charges from Scribd, Inc. moving forward.

Per our Refund Policy, I have gone ahead and refunded your most recent charge; I was also able to make a one-time exception, and have refunded the other charge on this account from March 2025 as well. You should see these funds credited back to your account within 3-5 business days, though this can occasionally take longer depending on your bank’s practices.

Thank you again for contacting us, and have a great day!
Best regards,
Monika
The Scribd, Inc. Customer Service Team

11 DAYS LATER STILL NO REFUNDS..

I JUST SEND THEM BACK THIS EMAIL :

Dear Monika W.,
CC: Mr. Tony Grimminck – Chief Executive Officer
Mr. Beck Kloss – Chief Product & Technology Officer
Ms. Patsy Mangan – Chief People Officer
Ms. Gemma Craven – VP of Brand Marketing & Communications
Ms. Mary Alfheim – VP of Data & Analytics
Mr. Tod Harmon – VP of Finance & Operations
Ms. Beth Deichmann – Chief of Staff

It has now been eleven days since your representative assured me in writing (on May 2, 2025) that I would receive a full refund for the unauthorized and fraudulent charges made by Scribd, Inc. on my bank account. You indicated that the funds would be returned within 3 to 5 business days. To date, no such refund has been received.

This unacceptable delay, added to the initial unlawful debit, confirms a troubling pattern of misconduct that appears to be embedded in Scribd’s operational practices. Your company has not only initiated charges without valid consent but is now delaying or outright avoiding restitution. This behavior constitutes systematic fraud, pure and simple.

As previously stated, I am determined to expose and legally challenge these unethical and likely criminal practices. I now formally put Scribd, Inc. on notice:

If I do not receive confirmation of the full refund within 72 hours,

I will initiate legal proceedings, including but not limited to:

Filing complaints with relevant consumer protection authorities (FTC, CFPB, and their international equivalents);

Seeking representation for a class action lawsuit with other affected users;

Publishing a detailed and well-documented exposé of Scribd’s fraudulent operations across multiple online and media platforms;

And ultimately, pushing for criminal liability of executives and responsible officers for wire fraud, deceptive trade practices, and financial misconduct.

Let this message serve as a final warning. You have an opportunity to resolve this matter quickly and amicably. Should you fail to act immediately, you will leave me with no choice but to escalate this into a full-scale legal confrontation, both civil and criminal.

And I have been posting it on X/tweeter, linkedin, all social media. I strongly encourage all deceived and manipulated consumers to unite and start a class action against these fraudsters.

May 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Longtime user warning

We were loyal Scribd users for years and even found it to be a great value when it became Everand. But over time, the service has declined significantly.
We paid for an “unlimited” subscription, only to find that most of the books we had saved are now suddenly inaccessible unless we upgrade to another paid tier. It feels misleading and disappointing to have content quietly taken away behind a new paywall.
We also have Hoopla through our library, but with limited borrows per month, Everand used to be our go-to for audiobooks. Not anymore. It’s no longer affordable or transparent.
We’re actively looking for better alternatives—and I urge others to do the same.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

charged after canceling the free…

charged after canceling the free trial...

May 11, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Rated 1 out of 5 stars

I subscribedFrustrating Cancellation Experience – Felt Misled to Scribd thinking it was…

I subscribed to Scribd thinking it was a flexible and user-friendly service. Unfortunately, canceling my subscription was anything but. Despite trying to cancel, they arbitrarily set the cancellation date for weeks later – meaning I’d still be charged even though I no longer wanted the service. To avoid more unwanted charges, I paused my subscription for 12 weeks, but I now have to set a reminder to cancel it manually later. This kind of design feels deceptive – clearly structured to make you forget and keep billing you.I’ve contacted customer service and hope they resolve it properly. But overall, the experience left a bad taste. A company shouldn't rely on customer forgetfulness to profit.

May 6, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Rated 1 out of 5 stars

Should have known better

I joined today because I wanted to read a particular textbook. When I downloaded the book I found that it only contained the cover and contents pages and not the actual book. Therefore I cancelled immediately. Should have known better. I will update this review if they decide to charge me in a month's time.

May 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Two years after a refund and cancellation they strike again!!!…

I had a problem in 2023 with this company and had to fight for a refund.
Imagine my surprise when they suddenly took money from my PayPal account two years later.
I have had no dealings with this company for over two years.
This is theft...

April 22, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Rated 1 out of 5 stars

terrible newer use it for the sake of…

terrible newer use it for the sake of your own mental health

May 4, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Advertisement
Rated 1 out of 5 stars

They promise 3 months free,none of it…

They promise 3 months free,none of it was free! Even i havecanceled multiple times, i am still charge, because there is always error during canceling. I wrote to six email adresses of scribd, no replyfrom them!!!
PLEASE DONT GIVE THEM ANY CARD, i haveto block mine now :(

April 1, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Rated 1 out of 5 stars

Did Not Provide Notification When Trial Ended and Started Charging Monthly Fee

BE CAREFUL WHEN SIGNING UP FOR A FREE TRIAL! I signed up for a 30 day trial and provided payment information as a part of the process. The sign-up process indicated that an email would be provided to you before the trial ends and before they start charging you (in theory you can then cancel), however such an email was never received (I checked my Spam and Trash folders to confirm this) and I was charged for at least one month; it is very easy to forget to cancel with them if you only wanted to try it out for 30 days and seldom visit the site or need their product/service.

April 24, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

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