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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with subscriptions, highlighting concerns about unexpected charges and a lack of transparency. Consumers report difficulties in canceling their subscriptions, often encountering obstacles and continued billing even after cancellation requests. People also report negative experiences regarding contacting the company, with many noting the absence of effective support channels. The company's website is another source of frustration, with reviewers describing it as difficult to navigate. Furthermore, a significant number of reviewers express concerns about refunds, citing issues with obtaining reimbursement for unwanted charges.

Based on these reviews

Rated 1 out of 5 stars

Hi Mateo, Thank you for following up on this. I sincerely apologize for any confusion here! Scribd, Inc. does not sell books or other products directly, nor do we offer access to physical... See more

Company replied

Rated 1 out of 5 stars

Yet another scammy parasitic company eager to grab your money. Thanks for your honest reviews folks, you saved me from signing up with those.

Company replied

Rated 1 out of 5 stars

Like many others, it seems, I got charged after my free trial even though I'd canceled it. But after no joy getting the money back through PayPal, I figured I may as well go and use the month I'd paid... See more

Company replied

Rated 1 out of 5 stars

If I could give it zero stars, I would. I canceled my Scribd subscription during the trial period, yet they still charged me. When I requested a refund, I provided everything they asked for — the... See more

Company replied

Rated 1 out of 5 stars

Scribd just charged my PayPal account, unauthorized. PayPal is doing nothing about it. I have no clue what service Scribd provides. Update: They asked me to submit a ticket, which was done... See more

Company replied

Rated 1 out of 5 stars

Cancelled before free trial ended, they still charged me! Then it took many back and forth emails to get refund and confirmation of cancellation. Then they charged again the next month, did the same b... See more

Company replied

Rated 1 out of 5 stars

They sent me an email saying that they would remind me when my trial ends. I received an email a week or so later, saying we hope you are enjoying your free trial. Nothing after that. No end of trial... See more

Company replied

Rated 1 out of 5 stars

I never subscribed to scribd not even knew them before I got charged yesterday out of nowhere. I checked if I had an account there, maybe I just didn’t remembered but no, I don’t have one and never tr... See more

Company replied

Rated 1 out of 5 stars

Diabolical, copyright theft on an industrial scale. They absolve themselves by blaming the copyright thieves that have uploaded to the Scribd site. They won't share the contact details of these thieve... See more

Company replied

Rated 1 out of 5 stars

Wish I could rate 0 star. My music sheet in PDF format ended up on scribd.com without my knowledge/consent/authorisation. I reported it and guess what? Nothing happened. Surprise surprise. Look... See more

Rated 1 out of 5 stars

Scribd are thieves. They allow books to remain available on their site even after being informed of breach of copyright, claiming they need various criteria to be fulfilled first. It is, however,... See more

Company replied

Rated 1 out of 5 stars

NOTHING… and I mean NOTHING IN THIS WORLD has sent me into a SPIRAL of WHITE-HOT RAGE like this. First, you make me SIGN UP. Oh, wow, look at me. Typing in my email like a good little soldier, handing... See more

Company replied

Rated 1 out of 5 stars

Worse company.. wife’s been charged £109 for reading one book! She cancelled the free subscription yet still got charged.. they blocked her account after taking the money and the help system said th... See more

Company replied

Rated 1 out of 5 stars

Horrible website and coorporation. Everything they do is horrible, they try to scam with that credit card free trial bs by also having an upload limit daily. If you really want free documents, use a... See more

Rated 1 out of 5 stars

Do not trust this company!!! They say that they honor and take very seriously Copyrights, but at the same time they apologize themselves saying that their personnel do not review the material that is... See more

Company replied

Rated 1 out of 5 stars

After thoroughly reviewing my card statements, I discovered that Scribd had been quietly charging me for almost two years—without a single invoice, notification, newsletter, or even a “we miss you” em... See more

Company replied

Rated 1 out of 5 stars

Prompts users to sign up for an account to download something as simple as a PDF file. As if that wasn't enough, it then wants you to sign up for a subscription service and enter your payment details.... See more

Company replied

Rated 3 out of 5 stars

With my premium subscription I am allowed 3 unlocks per month. However, every book and audio book that I want requires an unlock. So I am very limited in the titles I can download. In the past, it see... See more

Rated 1 out of 5 stars

I cancelled my subscription in 2022 and received a subscription confirmation. The company continues to keep charging me monthly (for 3 years now!). I've sent multiple e-mails but no one is returning m... See more

Company replied

Rated 1 out of 5 stars

When you want to download something from this website, it asked you to make an account then after you wasted a few minuets creating an account they asked you to subscribe to their services.....Greedy... See more

Company replied

Rated 1 out of 5 stars

The site seems to be populated with documents which are usually downloadable for free elsewhere. They have a weirdly aggressive approach to monetising a supposedly ‘free trial’ period. I couldn’t... See more

Company replied

Rated 1 out of 5 stars

If I could put 0 I would. totally dispicable company - take money without you having a subscription. do NOT answer emails - website difficult to use to get refund for unlawful money taken. HORRIBLE H... See more

Rated 1 out of 5 stars

Dishonest, id even say criminal. Don't have dealings. Charged £109 for a service i used for 20 minutes. I didn't see any email reminding me to cancel. They could see I'd not used the service, but re... See more

Company replied

Rated 1 out of 5 stars

Try to take money from my card twice despite the fact that my subscription was cancelled ages. The Police should look into this company. Especially in terms of its payments systems.

Company replied

Rated 1 out of 5 stars

Got charged $12.80 today July 31st (07/31) for the end of the free trial. When I first subscribed I got a confirmation email saying my free trial was started July 1st (07/01). Additionally, the email... See more

Company replied

Rated 1 out of 5 stars

I joined today because I wanted to read a particular textbook. When I downloaded the book I found that it only contained the cover and contents pages and not the actual book. Therefore I cancelled im... See more

Rated 1 out of 5 stars

It requires five uploads, but after that, you can't download anything. The download carousel spins for hours, and if you reload the page, it requires five more uploads. Simply a rip-off.

Company replied

Rated 1 out of 5 stars

I used to have an account but cancelled it in 2022. The account is now inactive. In the past two months, however, I have been charged for monthly subscriptions despite the fact that my account is inac... See more

Company replied

Rated 1 out of 5 stars

Pure piracy: I see full books of my publishing house, illegal. Seems like fun to download our books for free, but we invested lots of real money and time to make these publications happen.

Company replied

Rated 1 out of 5 stars

Scribed offers a free trial. What they don't mention is that it costs $29 (US?) to unsubscribe. So glad I had the foresight to check the process before subscribing. This is misleading and dishonest an... See more

Company replied

Rated 1 out of 5 stars

Impossible to log in to cancel subscription, thank God for Pay Pal to block future payments Costs $14.95 AUS a month and $29 US to cancel (according to another review) Stay well away

Company replied

Rated 1 out of 5 stars

I cancelled my subscription 11/2024 and even got a subscription confirmation. However, they still debit the monthly amount from my account and do not respond to my mails. I don't know what to do. (Fro... See more

Company replied

Rated 1 out of 5 stars

this app has irrated me soo much by having an ad every second . which is not allowing me to study . very bad app not recommended never using it again

Company replied

Rated 1 out of 5 stars

BEWARE. Don't know how I got "subscribed" and it was impossible to figure out how the charges were started on my account. Had to ask for a merchant block on my credit card to assure recurring charge... See more

Company replied

Rated 1 out of 5 stars

this kind of people just need to stop breathing. waste of air and food. I am a technician. I need to look up alot of manuals so I can HELP people who are in serious trouble. scribd has made s... See more

Company replied

Rated 1 out of 5 stars

Scribd’s business model is a masterclass in exploitation disguised as access. For years, they accepted uploads from the public—copyrighted or not—without verifying ownership, and quietly built... See more

Company replied

Rated 1 out of 5 stars

Don´t use it, its a scam. Every single document that I downloaded was incomplete or had most pages blank. A waste of money.

Company replied

Rated 1 out of 5 stars

Cancelled my subscription August 22 and received a confirmation email. They have continued to bill me.

Company replied

Rated 3 out of 5 stars

I have mixed feelings- I love having various audiobooks to listen too- my kids and I listen to a lot affordably. The downside is it’s NOT unlimited. Pretty much monthly we have books removed from our... See more

Company replied

Rated 3 out of 5 stars

I have purchased a 1 year subscription as a gift for my sisters birthday. The email with the activation code hasn't arrived, I've contacted the support and received no answer for more than 3 days no... See more

Company replied

Rated 1 out of 5 stars

Absolutely scum! Scammers through and through. Tried getting in touch with support, heard nothing. Went through paypal, says the purchase was authorised I cancelled well within the first few days of... See more

Company replied

Rated 3 out of 5 stars

I didn't ever use their services (whatever they are), just logged on once with my google account and now I see in my card statement that they charge me for $8.99! For what? UPD. Created request #... See more

Company replied

Rated 1 out of 5 stars

TOTAL SCAM! I'd cancelled within my trial period and they STILL charged me for two months (during which I didn't touch my account as I had cancelled during the trial period)!! THEY ARE ROBBERS. As oth... See more

Rated 1 out of 5 stars

Ladrones profesionales. Ofrecen una suscripción gratuita de un mes, indicando que antes de cobrarte te avisarán del fin de esta. Pero intentan el cobro al poco tiempo. Cuando intentas entrar en tu c... See more

Rated 1 out of 5 stars

horrible experience, they shove ads every 30 secs on any viewing doc, and all of their ads are 30seconds..they dont let user do anything at peace..using their software is a nightmare and i hope they r... See more

Company replied

Rated 1 out of 5 stars

An ALL capitals…GONG SHOW!!! I just went to this website for the first time. An out of print book is unavailable on the Internet Archive and Amazon wants an exorbitant price to buy a used... See more

Rated 1 out of 5 stars

I subscribed to Scribd thinking it was a flexible and user-friendly service. Unfortunately, canceling my subscription was anything but. Despite trying to cancel, they arbitrarily set the cancellation... See more

Company replied

Rated 1 out of 5 stars

We were loyal Scribd users for years and even found it to be a great value when it became Everand. But over time, the service has declined significantly. We paid for an “unlimited” subscription, on... See more

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Company details

  1. Software Company

Written by the company

Explore over 170 million documents and counting from a global community of users. Find and upload text on every topic and niche, including research papers, official government documents, user manuals, and more! Our monthly subscription starts at just $11.99 USD and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. A Scribd monthly subscription also includes access to Everand (ebooks, audiobooks, and more) and SlideShare (presentations and professional content). Please visit our Help Center for answers to frequently asked questions and the option to connect with our support team for further assistance: https://support.scribd.com/hc/categories/360005188511


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Dodgy Company

Try to take money from my card twice despite the fact that my subscription was cancelled ages. The Police should look into this company. Especially in terms of its payments systems.

August 24, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

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Rated 1 out of 5 stars

They want money even after the end of my subscription.

I cancelled my subscription 11/2024 and even got a subscription confirmation. However, they still debit the monthly amount from my account and do not respond to my mails. I don't know what to do. (From Germany)

August 23, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello there, thank you for bringing this to our attention!

We understand your concern regarding these charges, and we want to make this right.

A member of our support team is following up with you via email in response to your support ticket #6484122. If you could reply to that email with the requested email, we'll work to get this resolved as soon as we can.

Thanks again! -MW

Rated 1 out of 5 stars

Cancelled before free trial ended

Cancelled before free trial ended, they still charged me! Then it took many back and forth emails to get refund and confirmation of cancellation. Then they charged again the next month, did the same back and forth emails asking for same information to stall refund. I got so fed up I contacted my bank, filed a dispute and permanently blocked them from charging my credit card. Avoid these scammers!

August 9, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello there,
Thank you for your feedback, we are sorry to hear of this disappointing experience. We're constantly working to improve our users' experience with Scribd, so I'll be happy to forward this feedback to our team for review.
Please let me know if you have any additional feedback or if there is anything else we can assist you with. Thanks again for writing in, and have a great day!

Rated 1 out of 5 stars

Its a bait and switch website.

August 7, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Sanidhya, we're truly sorry for any trouble here, and we're happy to make this right for you.

If you could open a support ticket using this link, http://bit.ly/social-support-help, we'll address any questions or concerns that you may have. Thanks! -MW

Rated 1 out of 5 stars

BEWARE

BEWARE. Don't know how I got "subscribed" and it was impossible to figure out how the charges were started on my account. Had to ask for a merchant block on my credit card to assure recurring charges would stop.

August 4, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

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Rated 1 out of 5 stars

this app has irrated me soo much by having ads every second

this app has irrated me soo much by having an ad every second . which is not allowing me to study . very bad app not recommended never using it again

August 3, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there,
Thank you for reaching out! We apologize for any inconvenience caused.

Scribd’s library includes over 200 million documents, offering unparalleled access to knowledge. Ads help us keep this access open to all users, including those without a paid subscription.

Subscribing unlocks ad-free access throughout Scribd. If you have an active subscription and ads are displayed, first confirm that you are signed in to the correct account.

If ads continue to appear, please reply to this message with a screenshot of what you are seeing for assistance. Enjoy the rest of your day. -GT

Rated 1 out of 5 stars

Avoid ! The site seems to be populated with…

The site seems to be populated with documents which are usually downloadable for free elsewhere. They have a weirdly aggressive approach to monetising a supposedly ‘free trial’ period. I couldn’t find much of any use. I requested a refund for the monthly subscription I felt conned into, minutes after I realised I had been scammed. Not convinced it will be refunded.

Re. Scribd reply - I did pay for a subscription in order to view a document. However, the 2 page document was not something that was worth a subscription. I understood from the site that I had a 1 month free trial. I felt scribd use a misleading and aggressive approach to monetising typical approach of scamming.

August 1, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Susan, thank you for your feedback here!

We're sorry for any confusion as you will need a subscription if you’d like to download documents on Scribd and SlideShare, and to access Everand’s library.

However, we do offer some free features as well, like publishing and sharing documents on Scribd or SlideShare. Many documents are free to read on Scribd or SlideShare in their entirety, though in some cases, full versions of documents may only be visible to subscribers.

However, we're always here to help so don't hesitate to open a support ticket using this link and we'll follow-up as soon as possible: http://bit.ly/social-support-help.

Thanks again! -MW


Re: Hi there, Thanks for the update! We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Rated 1 out of 5 stars

They are very sneaky

Got charged $12.80 today July 31st (07/31) for the end of the free trial. When I first subscribed I got a confirmation email saying my free trial was started July 1st (07/01). Additionally, the email said they would email me when my trail was about to end. I then got an email on July 15th (07/15) titled "We hope You're enjoying Scribd!" which has a line at the bottom of the email reminding me about my subscription 16 days before i was charged.
This company is very sneaky and will dance around reminding you about your subscription and then not allow a refund to be issued for your money back.

July 31, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, thank you for bringing this to our attention.

While it sounds like you received our reminder email, we're truly sorry for any confusion here.

If you could please open a ticket with our support team using this link, http://bit.ly/social-support-help, we'll ensure your subscription is canceled right away. Thanks! -MW

Rated 1 out of 5 stars

scribd is EVIL

this kind of people just need to stop breathing. waste of air and food.

I am a technician. I need to look up alot of manuals so I can HELP people who are in serious trouble.

scribd has made sure I can NOT find those manuals anymore or I need to pay scribd. thi sis sooo discusting. this is not why Tim Berners-Lee has invented the internet. so that lazy people can make money out of me.

They do not send aan email if the free trial is ending and they do charge your card!

July 30, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Tosse, thank you for sharing your feedback here!

We're sorry for any confusion here as we do offer some free features, like publishing and sharing documents on Scribd or SlideShare. Many documents are free to read on Scribd or SlideShare in their entirety, though in some cases, full versions of documents may only be visible to subscribers.

However, you will need a subscription if you’d like to download documents on Scribd and SlideShare, and to access Everand’s premium library of books, audiobooks, news, and magazines.

However, if you've been billed in error though, we want to make this right. Please open a support ticket using this link: http://bit.ly/social-support-help.

Thanks again! -MW

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Rated 1 out of 5 stars

I never subscribed to Scribd but got charged anyway

I never subscribed to scribd not even knew them before I got charged yesterday out of nowhere. I checked if I had an account there, maybe I just didn’t remembered but no, I don’t have one and never tried their free trial. I got charged through my PayPal which I barely use. Contacted their customer service yesterday, they said they would get back to me within 24hours and I’m still waiting. I hope to get refunded as soon as possible.

July 30, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Barbara, thank you for bringing this to our attention! We're so sorry if you didn't receive our previous responses via email, but it looks like we need some additional information from you.

We've escalated your case and will be responding to your ticket #6438068 for further assistance. We look forward to making this right for you. Thanks again! -MW

Rated 1 out of 5 stars

ads?

why do i need to watch ads for a pdf. ridiculous

July 29, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Emily,

Thank you for reaching out! We apologize for any inconvenience caused.

Scribd’s library includes over 200 million documents, offering unparalleled access to knowledge. Ads help us keep this access open to all users, including those without a paid subscription.

Subscribing unlocks ad-free access throughout Scribd. If you have an active subscription and ads are displayed, first confirm that you are signed in to the correct account.

Thank you!

Rated 1 out of 5 stars

Downloaded a technical manual

Downloaded a technical manual. Of the 480 page PDF only got 8 pages yet was charged for the full manual.
The entire sight is a scam.

July 23, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hey there, thank you for bringing this to our attention! We'd be happy to look into this for you.

Can you please open a support ticket by following this link: http://bit.ly/social-support-help? Please be sure to include a screenshot of the charge in question as well.

Thanks again! -MW

Rated 1 out of 5 stars

Scribd robbed me €230. Hidden subcription literally ILLEGAL in France.

My case is almost EXACTLY like Carlos' !! I didn't even know scribd existed until only recently I noticed a weird name in my bank account. I thought it was from my groceries or something at first... But I realized they've been charging me silently for... the last 21 months ?!

I regularly check my emails and other notifications - nothing ! Only about the free trial YEARS ago, after I wanted to consult a few scientific papers... Those same texts currently available on the same website for free/behind ad... WTF? Yes, they gave me my activity history after I asked so there's no doubt.

I'm now certain that I've got this random website totally out of my memory, precisely because I WAS SURE at the time that I did successfully attempt the cancellation process. Scribd is definitely not only deceptive but a literal scam company acting against the law despite their efforts to drown the fish. So I don't want 3 months back, or even 13. They owe me €230 and I'm gonna get them back. Because that's half my student savings.

I also have proofs that they're not just deceptive but reportedly removing most content from users who cancel their next payment even after they've paid for the current month ! After a single complain they also make sure to fully delete our account to discourage us from coming back and investigating more...

June 24, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello there, thank you for reaching out about this!

We understand your concern here, though we're truly sorry for any trouble this might have caused you.

It sounds like these charges are the result of a free trial that was not canceled, but we want to make this right.

If you haven't done so yet, please open a ticket with our support team using this link: http://bit.ly/social-support-help.

We'll gladly investigate this on our end and work to make this right as soon as we can. Thanks! -MW

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Rated 1 out of 5 stars

Trying to access a so-called "free" PDF…

Trying to access a so-called "free" PDF document actually means giving them your credit card details. No thanks.

July 23, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there,

Thank you for reaching out about this! I'm so sorry for any confusion about our Scribd, Inc. free trial promotion.

Please allow me to clarify the terms of our free trial offering. We do not offer a standalone free trial. Instead, new members receive a free introductory period included as part of their purchase to our monthly subscription, which is why we ask for billing details right away. This way, there's no interruption for folks who want to keep using the service once the free trial expires, and the membership can automatically renew.

If you find that the Scribd suite of products is not for you during the complimentary introductory period, you can cancel your subscription anytime. Your account will revert to a free account instead of renewing the subscription at the end of the introductory period.

We offer a step-by-step guide on how to cancel your subscription in our support article, "How to cancel your subscription." For more answers to frequently asked questions about our service, I welcome you to review our Help Center.

I hope this clarifies things, and please let me know if you have any further questions. Thanks, and have a great rest of your day!

Rated 1 out of 5 stars

the worst customer support ever

July 23, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out, we are so sorry to hear of your disappointment. We would love to assist you in any way we can. Please submit a ticket directly at http://bit.ly/social-support-help
to be connected directly to one of our support agents. We will be actively monitoring our inbox for your ticket. Thank you! -GT

Rated 1 out of 5 stars

No notification of trial ending

They sent me an email saying that they would remind me when my trial ends. I received an email a week or so later, saying we hope you are enjoying your free trial. Nothing after that. No end of trial reminder no further communication. Yesterday, I noticed they have been charging me monthly for over two years. They will refund 3 months.

July 16, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

Rated 1 out of 5 stars

Most frustraiting and useless customer…

Most frustraiting and useless customer service ever invented. Stay away or be prepared to just throw away your money.

July 21, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi there, Thanks for reaching out. We would be happy to look into this for you. Please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!

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Rated 1 out of 5 stars

Impossible to log in to cancel…

Impossible to log in to cancel subscription, thank God for Pay Pal to block future payments
Costs $14.95 AUS a month and $29 US to cancel (according to another review)
Stay well away

July 21, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Chris, Thank you for contacting us!
You can cancel your subscription at any time from your account page on Everand or Scribd.

You can visit our help topic, “How to cancel your subscription,” for more detailed instructions: https://support.scribd.com/hc/articles/210134046-How-to-cancel-your-subscription

Additionally, if you need any further assistance, please feel free to submit a ticket directly at http://bit.ly/social-support-help. Thank you!

Rated 1 out of 5 stars

Scribed “free” trial is not worth the trouble.

Scribed offers a free trial. What they don't mention is that it costs $29 (US?) to unsubscribe. So glad I had the foresight to check the process before subscribing. This is misleading and dishonest and a shameful way to draw people into paying for what is offered as free. Shame on you, Scribd!

July 16, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hello there, we're truly sorry for any confusion here, but we do not charge members to cancel their subscription with us. While we're always sorry to see a member leave, they're welcome to cancel at any time - free of charge.

If you've been billed after canceling a free trial, please open a ticket with our support team using this link, and be sure to include a screenshot showing the full transaction details as well: http://bit.ly/social-support-help.

We'll gladly investigate this on our end, and provide any assistance needed. Thanks! -MW

Rated 1 out of 5 stars

They are using my books without my…

They are using my books without my permission.

July 17, 2025
Unprompted review
Scribd logo

Reply from Scribd

Hi Steve, thank you for reaching out about this.

We have a specific team that can handle this, so please fill out the form on this page and we'll ensure your case is escalated as soon as possible: https://bit.ly/4mRXqe8.

Thank you again! -MW

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