Robb Fergus

Excellent and consistent communication. Accurate data collection and clear and concise explanation of role and implications. Good empathy shown during tough decisions. Avance team worked very well together

I subscribed to Scribd thinking it was a flexible and user-friendly service. Unfortunately, canceling my subscription was anything but. Despite trying to cancel, they arbitrarily set the cancellation date for weeks later – meaning I’d still be charged even though I no longer wanted the service. To avoid more unwanted charges, I paused my subscription for 12 weeks, but I now have to set a reminder to cancel it manually later. This kind of design feels deceptive – clearly structured to make you forget and keep billing you.I’ve contacted customer service and hope they resolve it properly. But overall, the experience left a bad taste. A company shouldn't rely on customer forgetfulness to profit.