Priority Pass Reviews 27,461

Priority Pass is losing value as a lounge entry card. Many lounges put one time paying customers (like in Dublin) ahead of card holders so you show up and cannot get access

2 out of 4 Priority Pass lounges on our latest trip inaccessible. Not accepting Priority Pass members due to overcrowding. Only allowed reservations for their own card members. Chicago as a major hub... See more

I have to echo the other comments about how difficult it is to actually access a lounge. While I know it’s sometimes possible to pay extra to reserve a spot, but that feels like paying twice for s... See more

I've had a priority pass (via my credit card) for 3 years now. My experience has been mixed, with a c60% success rate of actually getting into airport lounges (which are often already full or pre-rese... See more

We always stay at Aerotel in Changi, my health makes it necessary to limit to 8 hour flights, so Aerotel gives us a quick checkin, great rest,shower and a basic meal with option for a swim , nothing... See more

It works very well in Istanbul airport - they have just awesome lobby, It was a great experience there. But it was very bad in Chicago - don't spend your time looking for the lobby, better spend your... See more

The lounges are perfectly good once you get in. This is a benefit that comes with a credit card -- it's not like we're paying to be treated like royalty. I'd rather make it so that "sorry we're... See more

I think Western lounges are poor. However, Asian lounge seems way better. If just able to access Western Country lounges it would not be worth it. But the Asian lounges such as Korea, Japan, Taiwan... See more

I have been a member for more than 10 years through my Citibank credit card. The services had been highly satisfactory for me. Despite the lounge can be quite busy, especially at Changi and KLIA, I ha... See more

I have been a member for 3 years. The services had been quite disappointing so far. I had experienced more service denials than actually get to use the facilities at airports. One some occasions, the... See more

I'm giving a 2 not a Zero as the staff was very kind and helpful and they were doing their best with what they had. I'm used to PP lounges like Atlanta and Seattle. Lots of choices in food offerings... See more

My wife and I travel a lot for work, and when there’s no lounge from the airline where we hold status, we usually rely on our Priority Pass through our credit card. Unfortunately, the overall... See more

Only name sake Priority but far from priority when we go to any lounges. There is either waiting time or not allowing Priority pass due to other high priority guests. Please work your engagements or d... See more

lounge access has been becoming more limited, and the ones that actually take Priority Pass are getting very crowded (esp at SEA) . Most restaurants stopped giving credits to Capital One card holders

The fact Is that in certain hubs priority pass through Capital One does a terrible service. Houston, as an example, has no VIP. It depends on Air France and KLM who NEVER accepts not flying passenge... See more

I’m an Amex Platinum cardholder and visited the Vienna Airport Lounge on 29th September 2025 around 9am with my wife and my 14-year-old son. We had to wait in a queue for around 20 minutes be... See more

I would like to give 5 stars because of the possibilities of the lounge experience. However, the reality is that I can't enter due to over crowding I'm told about 30% of the time. They aren't in the t... See more

Friends recommending joining Priority Pass. We travel in the states and internationally and the experience has been consistent. Good Things: Nice facilities, clean bathrooms, Nice staff, quiet se... See more

Of course it's wonderful to get lounge access to ease the stress of travel. But more often than not, I find Priority Pass access is either off hours, tied to a fee, or de-prioritized by a busy lounge... See more

this trip I have stopped Ontario airport , Taipei airport(Taiwan) and Pudong airport (China), except Ontario airport rest of the lounge is good for the money. I have experienced bad at Ontario... See more

Truly it depends on the lounge. We do all pay quite a bit to be able to access a lounge and to be turned away when it is full is infuriating, especially when you really need a snack between flights. M... See more

Allergy friend food NEEDED. When traveling with an allergy the Capital One lounges are a godsend... when flying and I notice that I'll be going to a Priority Pass lounge instead I already know I'll... See more

Flying out of Curitiba, Brazil I was let off at the airport early and found the Priority Pass lounge—it wasn’t the easiest lounge to find due to the configuration of security but it was there and... See more

In Geneva, the lounge seems really unable to compete with proper caterers elsewhere in the airport, no choice of bread, minimal meals, the quality in the food provided has sharply decreased. People a... See more

I have mixed feelings about PP. On one side it works well to my advantage. At Aberdeen airport for example, where I can reserve a slot with mostly no problem and for a great price. On the other hand,... See more

I'm rather satisfied when it comes to the lounge in Brussels, Barcelona or Malaga. A big deception was that there is not one in Berlin and that the one in Frankfurt (T1 - LuxxLounge) was a disaster i... See more

like: 24 hours open so that passengers can have a place to rest. dislike: not much selection of food for passengers to choose. I would suggest at least to provide some noodles, some soup (there is o... See more

I joined PP six years ago via my credit card company. It was great at the beginning. Easy access to domestic airport lounges but slowly PP member being push away because most of the lounges have the... See more

Very limited lounge access within the US; many American cities don't have lounges and the ones that do are small with only basic snacks and beverages. It is nice to have a dedicated space to get away... See more

Firstly my rating is for for lounge service team. Not much available options.. Also they could not tell me before swipe to check the charges. In my app ihs showing as 2 are available I have swiped for... See more

I love my priority pass! I recently used it in Incheon and I was really thankful that the Lounges were near my gate! I was able to unwind, relax and take advantage of the nourishments! It’s somet... See more

I like the idea of the Priority Pass lounge, but the actual experience was meh. This was at the Charlotte airport. Very crowded, not particularly clean (at no point did we see anyone wiping things dow... See more

It's sometimes quite striking how much the standards of the lounges differ from one another. I'm referring to the cleanliness of the rooms, but also the quality and quantity of the food and drinks off... See more

One of the most significant problems with Priority Pass is that you can rarely use it. Often wait in line to find out that they don't accept it because a lounge that is listed for Priority Pass has... See more

Just flew out of Munich and wasn’t able to utilise the facilities as the lounge was in a different terminal. We flew out of terminal 2 and the lounge is situated in terminal 1. You can’t physically ge... See more

Once in the lounges the experience has been generally good to very good however we have been turned away on numerous occasions due to capacity issues. It now seems essential to pay to rebook and rese... See more

To not have any lounges in LAX is almost comical. Not too mention in Bosotn the only lounge available to us would have cost an additional $75 per person. If this wasn't part of my credit card perks I... See more

The recent announcement regarding changes to the Capital One Venture X lounge access, effective February 1, 2026, is concerning. Currently, my Priority Pass benefit extends to one guest, but this is e... See more

I was traveling a lot this year. I have mixed experience. 1. The lounge at Zurich Airport was clean and half full. The food was mediocre. 2. The Punta Cana lounge was also clean, but the food was... See more

Really difficult to get into a lounge at multiple airports. At some airports the priority pass lounge is at one end of the airport making it very difficult to get to the lounge and then back to the... See more

When I can actually get in, the experience is great. But more often than not, no access for us. Or in Frankfurt, you’d have to exit the airport and come back in through security. Ummm, no. Embarrassin... See more

Quite a few issues actually getting into the lounges. At Dulles we were turned away from one because I was in a wheelchair and they said there was no room for it. I assured them I could walk inside... See more

The atmosphere is lovely, the service and the people are great. It is the food. For the third time, nothing but salad, package cookies and baloney sandwiches. It is something for a school lunch. I hav... See more

I have Priority Pass membership through my credit card for the past 3 years. My experience is a mix, mostly in the US Priority Pass lounges are not that great. The foods rate from one to three out of... See more

I loooove priority pass! My experience thus far has been beyond exceptional! All lounges are welcoming and pleasant. I have no complaints whatsoever.

It’s just too difficult to enter a lounge as they have a long waiting list. Once inside, the food is decent and the beer and wine are okay. This is from a past experience in May 2025.

Not very useful if denied access because Priority Pass holders are second-class users

Their lounges sometimes get a bit packed but overall they’re decent.

Is a good value. Obviously some lounges are better than others and in the good ones the wait can be long. But I still think is a good value.

Priority Pass is a great Program and most lounges are fine, the draw back is that many lounges are not accepting it anymore, or, are putting a lot restrictions to members. Other biggest issue is... See more