If I could give zero stars I would
If I could give zero stars I would. They couldn't find my reservation on my first reservation and told me I needed to talk to Shop, their credit card acceptance service, to get the refund. Shop told me I would have to talk to them. Finally, I went to my credit card company to dispute the charges so I wouldn't have to deal with them anymore. On my second reservation, we changed our trip plans due to weather. When I called to cancel the reservations, they told me that under condition 16 of the terms and conditions, they would not refund the reservation. I get that I should have read the terms but it is ludicrous that a travel comapany wouldn't allow you to cancel your reservations when your plans change. This membership is worth less than what I paid for it and I got it for free from Capital One.
Reply from Priority Pass
Hi Dennis, thank you for your review. We're sorry to hear about your experience. Pre-booked lounge reservations are subject to specific terms and conditions, including cancellation policies, which are outlined at the time of booking. That said, we appreciate you sharing your feedback as it helps us identify areas where we can improve. Regards, Priority Pass
