Great idea, not so great execution.
I would like to give 5 stars because of the possibilities of the lounge experience. However, the reality is that I can't enter due to over crowding I'm told about 30% of the time. They aren't in the terminal I'm traveling in 50% of the time. And if I do get to enter, they don't seem clean half the time. The staff seems to be doing their job, but I haven't seen a lot of hospitality. In 2026 we can't bring in guests without paying extra for them, even if they are family. The cost to bring a guest has not been made clear. The experience has a lot of room for improvement. Looking forward to seeing some soon.
Reply from Priority Pass
Hello Cindy, thank you for the review. We're sorry to hear about your recent experiences with lounge access and cleanliness. We’re working with our lounge partners to improve capacity, hygiene standards, and the overall hospitality experience. Regarding guest access, we can confirm that your Priority Pass membership is provided as a benefit through your card issuer, and they’ve decided to remove guest access from their membership offering. For more details about this change or guest access options, it’s best to contact your card issuer directly. Regards, Priority Pass