Horrible experience, shame this is the future of education
I'm writing this after a truly awful experience at a Pearson VUE test center majority are operated by contractors that come in all shapes and sizes. The process was a complete mess from the moment I arrived. The computers were faulty, and there was an issue with the lockers for my belongings but they only tell you when you get to the center. I was made to wait until the time to sit the test had expired and ultimately denied the opportunity to take my exam because the facility couldn't get its act together.
What followed was even more infuriating. The customer service team took an awful long time to get this case looked at from the initial timescale of up to 5 working days. At the end offered a new voucher and their customer service via email response called it "compensation." that is the only level of compensation they over for a very gruelling experience at physical centers. It felt like a slap in the face. My time and effort preparing for this exam were completely disregarded. Their robotic response proved they don't care about the candidate's experience, only about pushing people through their system. This is a deeply flawed and frustrating model.