I just ordered from them
I just ordered from them. No email to say they received the order. After you check out all evidence of the purchase disappears and it goes back to “shop now.” I may be out of $143.00.
Reply from Okaywear
Dear Nikki Carr,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you have experienced. After searching our records, we were unable to find any order under the name "Nikki Carr."
We understand your concern about the potential loss of $143.00. To assist you further, we kindly request additional information to help us locate your order. Could you please send us the following details to the address below:
Order number
Date of purchase
Payment method
Any other relevant copy
Once we have this information, we will be able to conduct a more thorough investigation and resolve this matter as quickly as possible.
We value your business and are committed to providing excellent customer service. If there is anything else we can do to assist you, please do not hesitate to let us know.
Thank you for your patience and understanding.
Best regards,
Okaywear Team
complaint@okaywear.com
