Mark Ford

Dear Mark Ford,

We deeply regret any inconvenience caused by the issue with your package. To ensure this doesn't happen again, we have already worked closely with the relevant teams and implemented measures to prevent similar occurrences in the future.

We would like to inform you that the replacement parcel has been dispatched. We have also sent you an email with the updated tracking information of the new parcel.

Please rest assured that we are fully committed to resolving this to your satisfaction.

Giovanco Team

complaint@giovanco.com

Hi there,

We are truly sorry that you have not yet received your order.

We have already sent you the package details via complaint@okaywear.com , so please check your inbox (and spam folder) to ensure you have received it.

If you still cannot locate the information, we kindly ask you to contact our customer service team support@okaywear.com for further assistance with your order details.

They are available to help you at any time and will provide the necessary support to resolve this issue.

Okaywear Team

complaint@okaywear.com

Hi Mark Ford,

We are really sorry to hear that you’ve had such a frustrating experience. We understand how disappointing it can be when your expectations aren’t met, especially when you’ve been waiting for so long.

Please know that we take your concerns very seriously. It’s never our intention to disappoint our customers. We’re committed to addressing this issue and making things right for you.

Our customer complaint department has already reached out to you via email with detailed information and steps to address your concerns.

We truly value your feedback and will do everything we can to improve.

The Giovanco Team

complaint@giovanco.com