Industry West Reviews 88

3 out of 16 items arrived. Reached out and they responded in an ok amount of time saying a claim was being submitted as they show all items delivered. Then nothing, no response after repeated emails s... See more

We placed an order for 6 counter stools in October 2024 that were supposed to be delivered sometime in March. The delivery timeframe came and went with no correspondence from IW. We contacted customer... See more

There was damage to my shipment and I have contacted you via email 3 different times with no response. I checked your website for a phone # but could not find one. Shipping Defect SO134871 Order... See more

I was interested in a leather couch. I ordered a sample of the leather, $10.00. When it arrived, I contacted Industry West with some questions about the hide and the dye process. Despite a couple of... See more

Shipment never arrived. I’ve been trying to contact industry west about this multiple times through different venues and I always am told I’ll hear back in 48 hours but no one has ever reached out b... See more

Realized that this place only sells dupes of designer furniture. I wished I knew sooner and I wouldn't have made a purchase. I sent in a complaint regarding my package stating I hadn't heard back in... See more

Unfortunately we never received the outdoor chairs that we bought from them, but they did charge us the $1,051.00 In one of the emails we exchanged they assured they would send us a tracking number wh... See more

You can never get a response from these guys. Ordered multiple times and they wont replace damaged pieces either. Terrible Customer Service

No communication about delivery. Sofa was delivered curbside without any notice. No tracking info given and info available through Shop app was incorrect. Sofa was delivered while I was at work. I ema... See more

Difficult, rude, late and eventually non responsive. Cancelled my order through Amex after months of silence. Not that interesting or original enough to treat people poorly.

We only received one of the two items we paid for. We have emailed every listed email address with no response and no phone numbers to call.

We did not get our full order and it took you all over 3 weeks to ship it and it only shipped after I contacted you several times with no response.

Photos online weren’t quite accurate. The item I received had both poor quality welding with obvious flaws, and an aesthetic that was neither organic nor finished enough to work (i.e., it was real... See more

I ordered a set of 2 chairs and one arrived with a significant rip in it. I was offered an additional discount to make things right since they had sold out of the chair and were not restocking. They t... See more

After taking my money, Industry West completely disappeared. I didn't receive my purchase, and every attempt to contact them has been met with silence. They don't seem to still be in business, but the... See more

Same terrible experience for me - I canceled items prior to shipping and received a cancellation confirmation via email but no refund. I inquired about the status of my refund via email and received a... See more

I ordered furniture for a bar and only received part of the order in February 2025. Part of the stools were supposedly backordered and would arrive in April. Never came, and no one will respond to inq... See more

I have ordered from Industry West for clients and my own home in the past. Customer service and delivery timelines were hit or miss, but the unique furniture and quality were worth a bit of pain. The... See more

I saw product promoted on a trusted interior design website. Industry West Website promised 7-10 day delivery. Ten days later, I have received confirmation of the order but no projected shipping date... See more

The company delivered to me a stained $6k suede sofa and when I called them out on it, they offered to send me a leather cleaner that does not work. Then I follow up and the best they can do is give m... See more

Paid in full for items / non delivery/ no return of calls or emails... into me for 5k plus... Have filed complaint with Florida atty gen office...very helpful...myfloridalegal then click file compla... See more

I have been trying to return 4 chairs that I ordered and they emailed me back once but now have not responded to any form of communication attempts including email and phone call. They also have a hor... See more

Customer Service Nonexistent. I reached out 5-10 times to every outlet possible of customer service and still have never heard back. I almost didn't order when I realized even the phone number is disc... See more

I canceled my order, and the cancellation was immediately confirmed with a refund promised. Nearly a month later, that refund hadn't happened. I reached out for an update and was told that they've bee... See more

After waiting 6 mos. Patiently, For my Machinists Counter Stools. I received them & wanted to like them. However, the seats were of poor quality & defective. They didn’t sit right at all. I spoke &... See more

This company continued to delay our order (we are talking like 5 months, with no clear timeline) so I canceled it. They gave a refund timeline of 2-3 weeks. It’s been 6 weeks and the customer service... See more

I ordered two counter stools (to match two that I already have) that were out of stock. Initially, I had great responsiveness and communication and paid the invoice. Regular updates, there are s... See more

Add me to the list of disappointed would-be customers. I've purchased items in the past that I was happy with - happy with the product and the customer service. But, now I've placed an order that ha... See more

If you are in the trade or hospitality, do not order from Industry West. At best they do not have the processes in place to support you; at worst, they go AWOL at leisure. My project is pending a s... See more

The Clive counter stool I received has scratches and marks all over it. It arrived in terrible condition. The outside of the box was not damaged, it looks like these scratches and marks were on the st... See more

They are the least responsive company ever! Awful, delivered a damaged item & when I wanted to return it, couldn’t reach them. That bug ugly box with broken pieces is still sitting in my apartment’s p... See more

Company never delivers on time. I’ve had to cancel orders twice due to delays and even had a “guaranteed” delivery date not met. Scam company they just want your initial money and hope you forgot!

I ordered a stool in November 20 24 and was told it was on backorder for about 20 to 24 weeks which I was OK with. I asked to have updates after we reach the 24 week mark and I was told it was even... See more

I ordered a bench and it took 3 wks to arrive, but measurements were based on the base, not the cushion, so it was too small for the intended use. The package had no return instructions, and neither d... See more

I canceled items prior to shipping and they did not refund the payment. It took one month, multiple calls to a voicemail, no return calls, and several emails with no response! I had to file a dispute... See more

ordered over 7k dollars worth of bar seating. We didn't receive them as expected, so I called in and was told they were now 12 weeks out. We are a seasonal business so I tried to cancel the order to s... See more

My bar seats did not fit right. I tried several times to communicate about this. No answer was forthcoming. I will never shop at Industry West again.

Ordered 4 Jean dining room chairs. The color of the wood is markedly different than the photos online and looks really cheap. The chairs arrived and one has a scratch in the paint. I reached out to cu... See more

The customer service was negligible at best. Nobody cared enough to return my emails or calls. Unacceptable. I have an issue with my counter stool and will never shop here again.

I need an answer on the status of my order that I placed almost a month ago. I have reached out multiple times to customer service. Order #IWWEB71947

Took a long time to receive my order after I placed it. Bout 3 weeks to be exact. Poufs are very nice and customer service was quick to reply. Changing warehouses hopefully was the delay issue but I'... See more

Quick shipping, item was exactly as advertised. Nice quality. Good price. Unfortunately the packing was not great and one of the small foot tips on the bench was off. Luckily found in plastic and I... See more

No communication. Where is the product????? I have emailed with no response and the item shipped 2 weeks ago and the tracking just doesn’t work. What is going on??

I ordered 6 chairs. The order and the tracking link has kept saying « on its way » for 7 weeks! My credit card was debited the full amount at the order; and they don’t answer at any of my emails. I th... See more

Our products were damaged, the shipping boxes were open and I emailed support and never got a response.

Terrible. Google this company. Never sent sofa. Had to call Amex to dispute.

Shipping was later than estimated, but otherwise good

No response. No number to call. They have my money and I have nothing to show for it.

They charge CC immediately on purchase. For one order, they were out of stock permanently, promised refund in four weeks but did not send. On other order, zero communications after purchase, no shippi... See more