I ordered a bench and it took a while…
I ordered a bench and it took 3 wks to arrive, but measurements were based on the base, not the cushion, so it was too small for the intended use. The package had no return instructions, and neither did the website, the invoice, the email confirmation, etc. except a section on the website that says that all returns have to be made within 14 days. I sent repeated emails asking how/where to make the return were unanswered. I went back to the website to review the return policy and then noticed that returns are only accepted 14 days from date of purchase. They took my money right away (date of purchase) then waited 3 weeks to deliver, so there was never any intention of allowing returns because by the time I received the bench, 21 days had already passed. This is a scam. Don't buy from them. I have since filed a complaint with the Florida Attorney General based on someone else's advice.