DO NOT USE* DESIGNERS, TRADE, HOSPITALITY
If you are in the trade or hospitality, do not order from Industry West. At best they do not have the processes in place to support you; at worst, they go AWOL at leisure. My project is pending a small refund that this company simply will not acknowledge after many emails and calls as well as the company does not seem to be able to follow basic instructions, for example ship to. No responses have been received by either email or call. There have been no attempts to resolve challenges created by Industry West. Again, this company is completely AWOL as of 6/10/2025 and seems to have been AWOL for about two months. My experience is not isolated either.
Do yourself a favor and do not specify this vendor on your project. The uphill battle is not worth it.