LM

Lauren Maruya

United States

Reviews

Review of Industry West


Rated 1 out of 5 stars

Took too long to ship with no updates and they only sell dupes!

Realized that this place only sells dupes of designer furniture. I wished I knew sooner and I wouldn't have made a purchase. I sent in a complaint regarding my package stating I hadn't heard back in over 20 weeks and then they immediately send me shipping info. To me, it came off as unprofessional because was the chair always ready to ship and I had to remind customer service about the order??? Or did it just happen to be in stock when I complained? Either way, I should have had some sort of update over that 20 week period of time but there was nothing

September 9, 2025