Kari Mulholland

No communication about delivery. Sofa was delivered curbside without any notice. No tracking info given and info available through Shop app was incorrect. Sofa was delivered while I was at work. I emailed industry west twice and received no response. Industry West does not care about their products or customers. Avoid them.

I cannot close my account. I transferred out all of the money that was in my Albert savings but Albert kept $1. Then when I went to close my account Albert would not let me because I need to have a $0 balance. When I then attempted to transfer $1 out of my Albert account I was told the minimum is $10. So this means I am going to be charged $9 to close my account. This isn't ethical. I have contacted support and have had a bot reply. This feels like it was intentionally designed to steal my money.

I ordered three boxes and only received one box. I called ProLon, emailed, and sent messages but no one responded. 5 weeks later, I received an email and was told they shipped 3 boxes. By this time, I had thrown out the box so I couldn’t prove that I had only received 1 box. So, ProLon stole money from me and their customer service was HORRIBLE. What company takes over a month to respond to a delivery issue?! I searched online and was even more upset to read that other people had had similar awful experiences. I wouldn’t trust this company. There are blogs of ProLon DIY that work just as well. This was an infuriating experience.

I didn’t receive my full order and can’t reach anyone at customer service. Too much time has passed and I’m leaving town. I want a refund for the missing items. No one answers the phone number or responds to emails. I give up. They stole money from me. I hope when people read this thread they understand there is a pattern of behavior here. Something is wrong with this company.