Folksam wrong information / bad service
Folksam did not pay the examination fee for the damaged good as they promised on the first contact. I am still trying to reach someone about the case, but they do not even relpy my massages. I am planning to end my contract and make an official complaint about the case.
Reply from Folksam
Hi Barış!
We're sorry about the delayed answer to your review. We've gone through our reviews at Trustpilot and found some reviews, such as yours, that unfortunately has been left unanswered. That's why we're getting back to you just now.
I'm sorry to learn about your experience with us as your insurance company, in regards to your claim. It's always important that we're following the terms and conditions of your insurance policy, but also that we're clear about what in those terms that is the basis of our decision.
If you feel as if we've not been clear about our why we've made the decision we've made, or if you feel like we've not handled your claim in a correct manner, please contact us at 0771-950 950 and we'll take a look at the situation at hand.
Thank you for your review. I wish you a great day.
Best regards
Robin, Folksam