ERS Reviews 1,713

Being in an accident abroad was very stressful as was the worry of not doing everything for insurance purposes correctly. The call handler, Lilly, was calm, clear and concise - I knew exactly what I... See more

Jacob really helped us today when we were stressed out about reporting a road traffic accident. He went above and beyond by reassuring us, showing great customer service and patiently reassuring and t... See more

Mary-Jayne handled the claim very well. She has a very amenable manner and sorted out the claim efficiently and professionally.

I spoke to Lisa Picton regarding a new client claim and she was very helpful and logged the claim in an efficient manner.

Kayleigh was very helpful and patient. Whilst on the call I had to deal with other things relating to the business and she was very professional and didn't rush me, very nice to see people still take... See more

Report a New Claim to June Dennis at ERS in the FNOL Team. What a lovely, genuine person! Very helpful, friendly & professional at the same time - I always make a point of leaving a review, I find the... See more

Very quick access to claims department. Excellent and understanding service from very pleasant and helpful agent, who went out of his way to patiently talk me through what was necessary. Following t... See more

The lady called June who dealt with my initial reporting of the incident was extremely helpful. It's not easy when stressed following an accident, even if minor, to deal with questions and info. June... See more

Never hoped to use a breakdown service for our MOHO but yes, we needed help after a bracket holding the water tank came loose and the tank hit the road. Called the number - Amazingly easy to sort... See more

The lady I spoke to seemed friendly and knowledgeable, having this company for my Evo through a broker ,first time in 21years I've had to do this, after having someone drive into my parked car while... See more

This was the first time contacting an insurance company regarding an accident. I spoke with an advisor Mary Jayne who was very professional, helpful and polite. Mary Jayne guided me through my claim a... See more

Efficiently dealt with by a helpful member of staff. Only slight quibble is the number of option menus you have to go through to speak to someone. Also terminology makes it difficult to know which opt... See more

June was so super helpful with this claim. She was patient and had a fantastic sense of humour. Worth her weight in gold.

Unfortunately had to call today due to my wife having a bit of a crash, but fortunately I was put through to Nicola who was more than helpful. I couldn't thank her enough for how professionally she... See more

Having had an accident is traumatic enough without being interrogated and questioned when contacting your insurance company. I was courteously put through to Lisa who was very kind and made the proc... See more

Lilly was professional, friendly and helpful in dealing with a worrying situation. Putting us at ease and left us confident that matters would be dealt with promptly. Van has already been booked i... See more

Solar was really kind and helpful. Very upsetting when your learner driver son has an accident - and especially when it’s his fault and everyone is very shaken and upset, but his calmness, the clarity... See more

The overall experience was excellent. June the lady who answered the phone was very helpful, very clear and human. Explained the process very clearly. She answered any questions I had quickly and... See more

ERS claim handler, June Dennis was super friendly and very helpful when we raised a claim on our insurance. After doing battle with two unhelpful people at PIB Insurance Brokers. It was a relief to... See more

My overall experience with one call has been terrible. I will not be insuring my vehicle through them again and will not be recommending them. After initially making my claim I have been passed around... See more

Chiara was so kind, confident, knowledgeable and reassuring. The whole process was so easy and flowing. I have always found Just Kampers absolutely fantastic. I can’t tell you how much calmer I feel n... See more

First time ever having to make a claim and I was told it's a very long hard process with lots of paperwork to fill in and phone calls. This was totally the opposite today when I had to make my cla... See more

I found the young lady Jodie Sinclair extremely helpful, kind and considerate which made it easier to make my claim and deal with the hard part of having my car smashed by someone who didn’t leave any... See more

Initially spoke to Kian Hearn -re my new claim after my car was involved in an accident Kian was very helpful and advised me of what would happen next -depending on if my car was repairable or a wr... See more

When I spoke to ERS they were so helpful and understanding. They took a detailed report of what happened and wanted to get me back on the road as soon as possible. Couldn’t have asked for better ser... See more

I want to extend my sincere thanks to Kayleigh Amor and the team at ERS for the outstanding support I’ve received regarding the windscreen issue on my vehicle. Kayleigh handled everything... See more

I informed ERS of a low impact collision with 1 of my fleet taxi's with a stationary vehicle. The team were excellent at the first call helping direct me to June the Claims Handler. June was incredibl... See more

When the link sent to me yesterday failed to respond in any locality including my own full fibre broadband here at home I was sent a text with links to exactly explain what was necessary to complete t... See more

Sarah was extremely knowledgable,and answered all my questions, taking me through all aspects of my car insurance quote. Email confirmation was quickly sent to me so that I could examine the cover and... See more

Kayleigh, the call taker was very polite, clear and calm with everything she asked and also when answering questions that I had. Given the week I have had, this was quite welcome and reassuring to my... See more

The person I spoke to today was very helpful and very attentive. They listened to everything I had to say and answered all my questions and gave me the options that I requested m. so far the process s... See more

It took me a while to get to someone who could help me, but once there the operative couldn’t have done a better job, very happy with how I was treated.

My contact June Dennis of Morton Michel insurance specialist was really helpful, poliet and explained everything clearly to assist me with pursuisng my claim.

5 stars and more for the chap called Jacob, calm and very professional handling my accident claim. Certainly helped relieve some of the stress involved.

June was very helpful and understanding in the situation that has arisen for me. Being hit by a provisional license holder who was driving without being supervised and no L plates.

Chiara, the ERS claims handler, was so helpful and supportive. In fact both members of the ERS staff I have spoken to have been excellent.

June Dennis was extremely helpful and empathetic which made a stressful incident easier to cope with. Thanks

June Dennis was fantastic and made the process to report the new claim painless and she was very pro-active in the guidance provided and service received over the phone was superb.

Knowledgeable and polite. Took the time to explain and answer questions. Very clear explanation of the repair process, how excess payment works etc.

Thank you for being so supportive with my claim, as a long standing customer that is very happy with the service you provide going the extra mile at this stressful time is the reason why I keep coming... See more

A lady called June dealt with the call and was very helpful and clear on what was going to happen

Mary Jaine a new claim handler helped me patiently and given all possible options… she was courteous and cooperative with understanding of claims and processes

Quick to answer and lady was very polite , helpful and effecient

I was made to feel comfortable and everything explained

Jacob was fabulous, polite, knowledgeable and friendly

Operator with great communication skills. Who genuinely listened to the enquiry

I am an insurance broker and we use ERS for many of our clients, I have to say for all the years dealing with them we have never had any problems or complaints regarding claims etc. I recommend them f... See more