Neil Sharman

Staff are always helpful. Keep it going…..

The overall experience was excellent.
June the lady who answered the phone was very helpful, very clear and human.
Explained the process very clearly. She answered any questions I had quickly and made sure I was happy before moving on.

The way customer service should be……

Very helpful. Prompt contact. Very clear email.

Mark the regular delivery driver is brilliant. Nothing is to much trouble.
Your returns system is simple and easy.
Keep it going………

Friendly staff, easy to book. Good experience again…

The customer service guy Tom was so helpful and understanding with the issue I had. Sorted the issue with is knowledge and care.
Not many people let in these roles with all these genuine natural skills.
Talked to a human not a robot.......

Very simple and easy procedure to getting a replacement key.
This is backed up by a very helpful of people.
What they say they will do they do.
This is the second time for me, the one before was ten years ago.
Other companies could learn a lot from this team of people on how to handle customers.
Thanks.......

Really good service from first call to taking the cleaner back. Friendly staff and very helpful.
Would have given five stars but on return the staff were to busy to acknowledge the fact I’d returned the cleaner. It was a chap visiting from another branch who gave me his name if there were any problems.
Overall very good.
Peterborough Depot.....

The whole experience from start to finish was done in a very professional way. It was also carried out in a very relaxed manner with no pressure. All members of the team were very helpful and nothing was to much trouble. I would highly recommend them to anyone.
Neil Sharman

Gave straight forward answers to my questions. Very clear and useful.

Not happy with the choice of where the package was left.
Halfway through the letter box. Picture proof sent by Hermes driver.