sharmin akhtar

Good morning

I would like to bring to your attention the fact that i picked my wedding dress from David’s Bridal at Watford on 21st January.

I had pre-booked my wedding alterations for 19th July after picking up my dress in March sometime.

The fact that the store was closing down was not mentioned to me at all between March and my alterations fitting in July is seriously astonishing! I had called and called and at the time, on 19th July 2023, google had shown that the store was OPEN so I made my way to Watford which was over an hour away and had booked the day off work knowing this was a big day and made my two friends come along with me for support.

When I had gotten to David’s Bridal, I was shocked to say the least that the store had a sign indicating that the store was in fact permanently closed! No one called me or emailed me to inform me of this so it would have saved me time, money and effort whilst I could have found someone else to alter my dress for my wedding in September!

The note on the wall stated that I must contact Stratford store - which I did and they had asked me to attend which was over an hour from Watford (I live near Stratford) so I had to go all the way back.

Upon speaking with someone at the stratford store in London, they had asked me to attend however did not mention that the alterations section was not taking any further bookings and they were also closing down!! I was in shock and traumatised to say the least.

I had a dress and a veil from David’s Bridal and yet no one to alter my dress!
I spent £400 on my dress and £400 on my veil and now I have very little time to find someone who can alter it as I have lost weight and May now need a new dress!

I would like to express my feelings as this has really left me appalled and disappointed in David’s Bridal.

I would like this complaint to be acknowledged and the least that could be offered is a full refund on my dress and veil so I can then purchase a dress suitable for me which is already in a suitable size for me.

Thank you.

OC#36096 I have paid and wanted to cancel my order but the phone number on the website doesn't ring or work, the chat is so slow and no one responds to my emails.

I am still waiting to hear back and it's been one week since I placed the order

I ordered a king size amalfi bed in Grey and the colour on the website is TOTALLY different to what I had received. The delivery was booked then cancelled, I had to call and chase, then when it was delivered, there was no instructions on how to install this storage bed. I called and asked for the instructions which took over one hour on the phone waiting to get and once we had installed it, noticed the bed was damaged. The service was poor, the bed was very disappointing, I am ever so unhappy with the bed!! I had ordered two beds and a sofa from Danetti and they have now lost a loyal customer.

I have received emails saying my items will be delivered and they did not deliver on the day they were meant to.

I have had to book a day off and when they did get delivered, they were dumped outside my house.

The items had red marks, it was a fitted bed sheet and I have emailed them to process me with a refund but no one even responds to my emails.