Brandalley Reviews 2,568

I would have given no stars if I could. I ordered 3 items, one item never arrived at all. The other two items were returned and received by Brandalley 2 weeks ago. No sign of a refund, no response... See more

Ordered 3 items for next day delivery in early September. Only 2 delivered and no explanation why no 3rd. Just BOTs responding with generic nonsense. Date provided for about a 3 week delay. They did... See more

Ordered fine before but this time I needed to cancel my email. a week later no response to 3 emails and they dispatch it anyway and now it will cost me to return it. Had they have a decent CS team the... See more

Horrendous service. Ridiculously long time to actually send the refund and then lots of long winded answers to complaint messages from me that don’t say a thing! I just want my money back!! Still wait... See more

I cant remember the last time a discount code that was emailed to me by Brand Alley actually worked. Doesn't matter what you add to your basket apparently the discount code isn't valid. So please Bran... See more

Ordered a joules peony kingsize duvet cover rrp £95 2 pillowcases at rrp £15 I paid over £50 including postage so not a budget set. I recieved 2nds or knock offs as what I recieved wouldn't pass... See more

I’ve ordered clothing items, which I’ve recently returned, from Brand Alley and always find that refunds take weeks. This is totally unacceptable and I always end up chasing them. I would never orde... See more

Sent items back on 2nd August, received on 5th by this company yet still some 14 days on no sign of a refund or that they have been inspected. Awful service. Chased and get gobbed off. Bought on klana... See more

My order was incomplete, on checking website it said " that the order was still being processed." two weeks later the items had still not arrived. dispute was being ignored so I claimed through pay pa... See more

Brandalley are very quick to take your money for goods, but extremely slow in giving you a refund. I have chased them twice now and I have just been told that the items were inspected on 23rd and 24th... See more

I ordered two bras from brand alley measured ect chose my sizes upon receiving they were not the sizes I have orderd. I've tried to make a return and have been told that quote: "Unfortunately,... See more

I ordered two pairs of sunglasses, the parcel arrived but only one pair. After contacting on WhatsApp I was told the order had been sent. Since then I have sent numerous messages reporting missing ite... See more

Avoid this company at all costs. Returned item on 31st July. Told "it had passed the inspection" on 11th August and that it will take another 14 days for the refund to be processed. Absolutely appalli... See more

AVOID!!! If you are lucky enough to receive your order you can most definitely forget about your refund. They promise to refund within 14 days but that's a lie. I have not once recieved my refund from... See more

This place use to be really good whilst most of the time they deliver good items at discount. Lately they have not delivering. Waiting a month items don’t turn up then refund don’t turn up so you h... See more

My account disappeared and with it an order that had not been fulfilled though it was placed some 6 weeks previously.h On contacting the supplier they were unable to find my order, they have been havi... See more

Brandalley is at it again, selling items they do not have in stock in order to hold onto customers money indefinitely to make interest and hoping customers will not notice their order has not been d... See more

I've bought things from them several times before and did not have a problem with delivery or quality of the items. This time, I ordered a sofa for £699.00. It was supposed to be delivered between 14... See more

Hit and miss. Ordered a few things now, some with no issues. However, I would advise against buying clothing from them if you suffer from allergies. I have bought two jumpers from them now, one which... See more

I wish that I had read the reviews before ordering from BrandAlley. The item I ordered was fine, but too large and so I returned it. As others have said, it takes absolutely ages to get refunded and... See more

Had to return a watch that was too big for a refund. Turns out it’s a trusted seller which is a pain to arrange. Still waiting 11 days for refund £136.22. Trusted seller say they have to tried to r... See more

Misleading discount offer - refer a friend doesnt work if you are ording many items from or delivered by their trusted sellers. This doesnt appear in their terms and conditions next to the offer and... See more

Worst online company ever they cancelled the wrong item most of my emails sent to Brandalley customer services were ignored!!!!! When you challenge company regarding faults refunds etc.... the respo... See more

Waiting for a refund of £170 from 21 April and no sign of it. Raising a dispute through my card provider. Goods were ordered on 14 April but did not arrive in time so order was cancelled and no good... See more

Absolutely rubbish! Ordered a pair of Men’s Boss shoes and I received a horrible looking, worn pair. Prior to ordering, I called them and told them that it was a gift and that I needed it in a good co... See more

Would give 0 stars if I could . Order placed on 20/11 which was for a Christmas present . I contacted them a week ago to chase delivery and was told I would definitely get it by 24/12 . It is now 23/... See more

BrandAlley do not stick to even their own policies! Avoid purchasing products from them, as they are either not fit for purpose or damaged. Bought a pair of +£200 boots for a Christma... See more

If I could give 0 that would be my rate for the most terrible online experience in UK! I placed an order of two table lamps from Nordic brand more then one month ago with expectations of being deliver... See more

Do not buy from this company. Unless you hit lucky and actually keep the item you order, believe me you ain’t gonna get a refund without going down the legal route.

Still waiting on an order i placed over three weeks ago. My order was suppose to be delivered 6 days ago and i haven't even had so much as an update on my order status. Really not impressed!!! This... See more

I was so excited to order many items from this website but will never use again which is a shame given the products and discounts they offer. I ordered 6 gifts on the 11 December and paid £7.50 expres... See more

I ordered two items from Brandalley totalling £770. Estimated delivery between 26th Feb to 3rd Mar. My order has not yet been delivered. I have contacted Brandalley several times via WhatsApp which a... See more

I am a well established customer and used to love shopping with Brand Alley. However, I’ve noticed several changes which put the company and the labels first, at the expense of customers. Fir... See more

I was advised that my large order would be delivered last Sunday by DPD. I was even given a time slot. Long after the time slot I received an email telling me they did not have contact details so coul... See more

Can’t really give any stars. Item ordered was not a real size 14! Refund? Where is my refund? Yes this process is taking much longer than 14 days. DO NOT ORDER from this company unless they actually m... See more

Placed an order, Fedex claims to deliver to the neighbour who did not contact me to give me my parcel. Fedex did not leave any card of where they delivered the parcel, I contacted Brandalley customer... See more

Can not get any items delivered to Ireland anymore. Website states it still delivers to Ireland but on check out only UK delivery option.

Would give 0 stars if I could. Took the money. Did not fulfill the order. After chasing, was promised a refund within 10-14 days, which did not happen. Thankfully paid by paypal so will log a dispute... See more

Ordered bedsheets that were apararently £160 down to £50 and were meant to be of good quality BUT I swear they’re so sh.t. I’ve had good quality bedding that’s lasted me YEARS this is only gonna last... See more

Placed an order and paid on 15 Nov. Still not received it! It shows on my order as delayed but they are still advertising the product?! I've sent several emails chasing this, even asked for a refund o... See more

the problem with this company they can hide behind AI, non answered emails etc and manager too busy to speak to you, I just want to make everyone aware that Brandalley used different suppliers then th... See more

Terrible company - will never use them again. Put in qn order on 26 November and paid for it - hoping to get the item in time for CHRISTMAS - WAS NEVER TOLD THERE MIGHT BE A DELAY; When item failed... See more

Products ordered great however pair of slippers arrived, wrong size, feet do not shrink. Replacement arrived however wrong size again. I now have 2 pairs of wrong sized slippers. According to their ow... See more

Ordered three beach towels and have now been advised only two are on their way. These will be received outside their stated delivery time as will the third when it eventually arrives. This is not the... See more

Ordered my 4 items on 26th December. 3 items recently arrived. Returned 1 paid my own postage then was charged again. Refund was given after telephone call and proof of postage. I item still outstandi... See more

Only ordered twice, on both occasions had to contact customer services as discount vouchers didn’t work, first used online chat to report and told it couldn’t be applied, then sent email and it was re... See more

I recently ordered a pair of earings, I cancelled the order within 6 hours as I found out I couldn't return them if I didn't like them. That was 6 days ago and they still haven't refunded me even tho... See more

No reply on email - emailed 5 times now. Order on account sayd "Processing" but it's been the sample for 3 weeks, money taken from account but NO delivery?? No reply on email and I can now see that th... See more

Trying to register a return but doesn't recognise order number and trying to contact them is like pulling teeth .. responds in 48 hrs it says ... day 4 still no response Once this is eventually sort... See more