Is this a scam site?
I ordered two items from Brandalley totalling £770. Estimated delivery between 26th Feb to 3rd Mar. My order has not yet been delivered. I have contacted Brandalley several times via WhatsApp which appears to be the only means of contact available to their customers. I was sent a message in reply stating that my delivery date was 3rd Mar and that tracking was available on my account. Tracking is not available on the account- it just states 'processing'. I have had no reply to my next two WhatsApp messages.
It would appear that this company is 'selling' goods which it does not have access to, keeping their customers money and the interest accruing upon it until such times as they can be persuaded to refund the money. This needs to be investigated by the relevant authorities and the site shut down if so. I will certainly be taking this issue further if I do not receive an immediate and satisfactory resolution.