Sophie W

I ordered two bras from brand alley measured ect chose my sizes upon receiving they were not the sizes I have orderd. I've tried to make a return and have been told that quote:

"Unfortunately, we're unable to accept non-returnable items for return due to issues of fit. Hand-measuring is not a reliable method of establishing a sizing fault and manufacturer's sizing does vary"

This is utterly rediculous as this is the exact way to measure for a bra. Is it not?

Not only that it's taken 4 days for someone to even reply and when I called the help line the guy spoke over the top of me whilst I was explaining the problem. He couldn't sound more dis interested if he tried.