United Kingdom
Review of InPost UK
Such an easy way to post and collect. Sent around 100 parcels in the past few months, all without issue.
Reply from InPost UK
Thank you, Tracey, for your 5-star review! We're thrilled to hear you've had a seamless experience with your parcels.
Review of InPost UK
Reply from InPost UK
Thank you Tracey for your kind words! We're thrilled to be your favourite posting method.
Review of Research Opinions
I have just participated in my first online research, which I found enjoyable.
My meeting link didn't arrive so I had to make contact on the day, however, Jess returned my missed call and dealt with it immediately.
I have signed up to a few different research companies, but this appears to be the most straightforward one.
At time of writing I haven't received payment as this takes time to process, however, I am confident it will process without issue.
Hopefully, I will be accepted to attend more of the same.
All in all, very satisfied.
Reply from Research Opinions
Thank you, Tracey! We're so glad you had a great first experience with us. We're happy to hear Jess got it sorted quickly. We appreciate your feedback and hope to have you in more research soon! Nasreen, Recruitment Specialist
Review of InPost UK
Easy to use collection point, which is close to home. Fast delivery.
Reply from InPost UK
Thank you, Tracey, for your 5-star review! We're thrilled to hear you find our collection points convenient and enjoy our fast delivery.
Review of InPost UK
Review of Itvx
Really terrible app. Constantly saying, 'something went wrong'. Rewind and forward don't work. Resume watching never shows my programme.
All other apps on TV work fine but this one keeps saying my TV is not connected to internet.
Find it the most awful app to use and try to avoid using it. Shame as I have always liked ITV programmes.
Review of Lebara Mobile (UK)
Great service. No pressure selling extras, cheap prices. Well done.
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Operations Director
Review of 247 Home Rescue
Shocking company. Supposed to provide annual boiler service but always cancel therefore can go over a year without a service. Tried to book one in January, still waiting and won't be done until Mid May when they will probably cancel again. My elderly mum pays almost £400 a year but only time they come out is if she pays for a call out for a boiler repair, perhaps if they did the service it wouldn't need the repair.
I recently advised that a radiator was leaking and causing boiler pressure to drop therefore could they fix it whilst doing the service, they advised she would have to pay a separate call out for the radiator, despite it being covered in the policy.
Customer service is very poor and simply look at how they can take extra money off customers who already pay high premium.
I have compared the service and can get much better at a fraction of the cost, so will not use them again.
If you want stress and are happy to be exploited then this is the company for you!
Reply from 247 Home Rescue
Dear Tracey,
We apologise for all the trouble. Please accept our apologies for the inconvenience. We will take this on board and make sure this instance doesn’t take place again.
Your concern has been directed to the complaints team. They will investigate thoroughly and will get back to you asap. Kindly bear with us until then.
Kind Regards,
24/7 Home Rescue.
Review of Gotogate
Booked flights in 2020 for a trip from Vietnam to Bali, paid additional for extra luggage. I was advised by Go To Gate shortly after booking that the flight had been cancelled due to covid and advised a refund would be issued on request, which I did. 2 years on I am still waiting for said refund from GTG, who state they will refund when it is received. I have chased it numerous times without success. My partner also booked with GTG for a separate flight and has also had no refund.
Very poor service and would advise to avoid this company. Instead use Trip.com who refunded for separate flights within a short time.
Reply from Gotogate
"Hello Tracey,
We can see in our system that you have reached us and were properly assisted with the cancellation of your booking.
Please note that we cannot determine the airline's estimated handling time for refunds, especially in the current situation that is essentially a global crisis. We do understand that you wish to receive your refund, but at the same time we cannot know or guarantee a certain date when you will receive it, especially since we cannot influence nor interfere with the airline company's handling time. Our team is closely monitoring your request, and we will email you once the refund is processed from our side which also has to be handled by an agent. In the meantime, please don't send multiple emails inquiring about your refund, as it only causes delays in our handling and response times.
Your patience and understanding would be greatly appreciated.
Stay safe,
Gotogate team
Review of ITV Hub
Would give no stars if I could. Never works. Get to adverts and all I get is dots across screen then doesn't reload. Takes about 3 hrs to watch a half hour programme..grrrr!
Review of Brandalley
Only ordered twice, on both occasions had to contact customer services as discount vouchers didn’t work, first used online chat to report and told it couldn’t be applied, then sent email and it was resolved immediately. Personally think that being charged to return items works out very expensive on top of delivery charge, should be one or the other. Won’t use again as basically I have paid £9.45 to try something on that didn’t fit! I do however accept that I knew this when I ordered but will stick to other less costly online shops in future.
