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It’s the 4th bike I’ve bought from Balfes and they were brilliant again. Matt in particular was so helpful and patient and his knowledge and advice were exceptional, someone who knows his stuff and i... See more
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Outstanding purchase experience from professionals who really take pride in serving customers. Picked up my New Trek today at the Reigate store, bike set up ready to go, chap helped me buy some a... See more
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Have you given full credit to Matt for helping source a new bike with very little notice. Despite Trek showing a bike in stock which we ordered, it didn’t exist despite paying the deposit. When advi... See more
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Had been looking for a new bike for some time. Had used Balfe's before and was really pleased with their service. Therefore, once I had decided my price range, had no hesitation on returning to them.... See more
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Company details
About Balfe's Bikes - Reigate
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
43 Bell Street, RH2 7AQ, Reigate, Surrey, United Kingdom
- 01737 242163
4.8
Excellent
837 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
Verified
My 4th bike from them
It’s the 4th bike I’ve bought from Balfes and they were brilliant again. Matt in particular was so helpful and patient and his knowledge and advice were exceptional, someone who knows his stuff and is clearly passionate about what he does. Thanks Matt, and a mention to Simon and Richard too…thank you.
October 10, 2025
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Verified
Reply from Balfe's Bikes - Reigate
We appreciate your positive feedback and are so glad that our Reigate team could provide such helpful service. Thank you for recommending us! Kind regards, Balfes Bikes
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Verified
Reply from Balfe's Bikes - Reigate
We are so glad that our customer service and your overall experience were great. Thank you for your positive feedback and appreciation! Kind regards, Balfes Bikes
Verified
Useful info but expensive compared to others
Useful info given at point of sale but wish I’d shopped around as by far the most expensive when compared to a similar local shop and main retailers, will do that next time before heading back.
October 7, 2025
Verified
Reply from Balfe's Bikes - Reigate
Thanks so much for your continued support and for taking the time to leave another great review! We're so glad to hear you had a good experience with our Reigate team again — it means a lot to have loyal customers like you. Looking forward to serving you next time! Kind regards, Balfes Bikes
Verified
Always brilliant service
Always brilliant service, nice guys in the shop, very helpful
October 5, 2025
Reply from Balfe's Bikes - Reigate
We appreciate your positive feedback regarding our brilliant service and helpful staff at our Reigate store. We're happy you had a great experience in our shop. Kind regards, Balfes Bikes
Verified
New bike required.....
Had been looking for a new bike for some time. Had used Balfe's before and was really pleased with their service. Therefore, once I had decided my price range, had no hesitation on returning to them. I had my previous bike delivered and set up at home. This time I chose to collect, and it was just as easy as having the previous one delivered. Also enjoyed a very pleasant 25 mile ride home.
September 8, 2025
Reply from Balfe's Bikes - Reigate
We're happy to hear that you were pleased with our service and returned to us for your new bike. It's great to know you had a smooth collection experience and enjoyed your ride home. Thanks for your continued support! Kind regards, Balfes Bikes
Verified
Bike brake repaired within the day
Bike brake repaired within the day. Great service from Richard
September 22, 2025
Reply from Balfe's Bikes - Reigate
We're happy to hear that your bike brake was repaired quickly! We appreciate your positive feedback regarding our service at our Reigate store. Kind regards, Balfes Bikes
Verified
The customer service I received was…
The customer service I received was brilliant, made me feel so welcome and delivered a high quality service with great products.
September 14, 2025
Reply from Balfe's Bikes - Reigate
We appreciate you sharing your experience! We're happy to learn that you felt welcome and valued the high-quality service and products when visiting our Reigate store. Thank you for your feedback. Kind regards, Balfes Bikes
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Reply from Balfe's Bikes - Reigate
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our knowledgeable staff at our Reigate store. Providing excellent service and expertise is something we take great pride in, and your feedback means a lot to the entire team. We look forward to assisting you again in the future! Kind regards, Balfes Bikes
Verified
Had my e-bike serviced here…
Had my e-bike serviced here and the team were great. Thanks team!
September 10, 2025
Reply from Balfe's Bikes - Reigate
We're happy to learn that our Reigate team provided you with great service on your e-bike! Thanks for your positive feedback and recognition. Kind regards, Balfes Bikes
Verified
Always there to help and give…
Always there to help and give assistance in any query
September 8, 2025
Reply from Balfe's Bikes - Reigate
We are happy to hear that our Reigate team could assist you effectively with your queries. Thank you for your positive feedback; we appreciate it. Kind regards, Balfes Bikes
Verified
the reigate team are the GOAT
the reigate team are the GOAT. super knowledgeable, I bring my bikes over 1 hour drive to their store.
Reliable, effortless, lifelong customer here.
Z
August 30, 2025
Reply from Balfe's Bikes - Reigate
We appreciate you making the long drive to our Reigate store! It's great to hear that our team's knowledge and service have earned your trust and loyalty. Thanks for the fantastic feedback! Kind regards, Balfes Bikes
Verified
Well done Matt on finding me a great bike!
Have you given full credit to Matt for helping source a new bike with very little notice. Despite Trek showing a bike in stock which we ordered, it didn’t exist despite paying the deposit. When advised it was not available Matt had the solution and sourced a replacement bike which turned out to be much more suitable for my needs.
Little bit of internal confusion between staff at Balfe’s about delivery…but Matt & Simon got it sorted for me!
Thank you both.
August 29, 2025
Reply from Balfe's Bikes - Reigate
We're happy to hear that you appreciate the assistance of our Reigate team in finding a bike that better suits your needs. We regret the initial confusion regarding delivery, and we're glad everything was resolved. Thank you for your feedback! Kind regards, Balfes Bikes
Verified
Great help in fixing problem
Mechanic was excellent and helping to fix a problem with an old bike. He gave great advice and ensured a cost effective solution.
September 1, 2025
Reply from Balfe's Bikes - Reigate
We're happy to hear that our mechanic provided excellent and cost-effective service for your bike. We appreciate your positive feedback and are glad you enjoyed your experience! Kind regards, Balfes Bikes
Verified
Efficiency.
Efficiency.
Enquires I made answered within an hour. Happy telephone manner.
My grandson on his new bike every opportunity.
August 26, 2025
Reply from Balfe's Bikes - Reigate
We're happy to hear that you found our service efficient and helpful. It's great to know your grandson is enjoying his new bike! Thank you for your positive feedback. Kind regards, Balfes Bikes
Great experience at Balfe’s Reigate / Online
Outstanding purchase experience from professionals who really take pride in serving customers.
Picked up my New Trek today at the Reigate store, bike set up ready to go, chap helped me buy some accessories and quickly fitted some I had taken off my previous Trek Bike.
Honestly I don’t know how it could be better, but I am sure they will try.
Definitely going back for service on this and my BMC road bike…
Thank you so much: Balfe’s Reigate and Online teams.
Obviously highly recommended…
September 2, 2025
Unprompted review
Reply from Balfe's Bikes - Reigate
We're happy to hear that you had such a positive experience with your new Trek purchase and accessories! It's great to know our team provided excellent service and setup. We appreciate your recommendation and look forward to seeing you again for servicing your bikes. Kind regards, Balfes Bikes
Verified
Reply from Balfe's Bikes - Reigate
We appreciate your kind words regarding our team's helpfulness and friendliness. Thank you for sharing. Kind regards, Balfes Bikes
Verified
Great and friendly service
Great service and friendly staff. This is an amazing independent bike chain where they care about customers.
August 23, 2025
Reply from Balfe's Bikes - Reigate
We appreciate your positive feedback! It's great to know you received amazing service from our friendly staff in our Reigate store. We're happy to hear you feel valued as a customer. Kind regards, Balfes Bikes
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