Djjixie

Had been looking for a new bike for some time. Had used Balfe's before and was really pleased with their service. Therefore, once I had decided my price range, had no hesitation on returning to them. I had my previous bike delivered and set up at home. This time I chose to collect, and it was just as easy as having the previous one delivered. Also enjoyed a very pleasant 25 mile ride home.

2nd Bike from Balfe's. I purchased a Trek Fat Bike from Balfe's a few years ago. I needed an electric bike for work. I went back to Balfe's with no hesitation as they had served me so well before. As expected, they kept me fully updated with the build and collection date. Great bike (Cube) and great service. I had my previous bike built and delivered by them, this one I collected from Reigate and rode it home via a meeting in Crawley (about 24 miles). Love it.

Dean greeted us on arrival. Gave us really good advice as well as a very well received hot drink. We are very happy with our purchase, along with the discount and freebies offered. Seemed extremely knowledgeable on everything bed related. Would definitely shop there again. I had a wander around and they do some really nice products for the rest of the house.

'Sorry we missed you' card through the door with an incomplete Waybill number. Used the App to scan the barcode - this related to an entirely different parcel sent to someone in a town 8 miles away. Tried several times to contact customer service and explain the situation. Both representatives said without a tracking number they couldn't help me. The first one hung up the phone, the second one just said there is nothing she could do. The 4% of people that received a good service are just plain lucky. Over 4000 reviews and an average score of 1.2. I have no control over which couriers my suppliers use, but I wouldn't ever use them out of choice!

Needed a CCTV survey done due to imminent building works. Manhole had been covered up. Dyno came in to excavate the driveway (block paving) to locate manhole. Carried out the survey, replaced all the substrate and replaced the blocks. You wouldn't know they have been. Great service. Thanks.

I have to say from start to finish my experience with Fix Auto Redhill was superb. I was referred to them by my insurance company and after a quick search online I found extremely positive reviews which gave me the confidence it was the right place to go. The repair took a little longer than expected, but I was kept informed throughout and had a very nice little loan car to get me around whilst they had mine. I cannot fault the repair, it really is as good as new. I hope not to have to use their services too often but would highly recommend them.

Ordered my new Trek Farley 5 from Balfe's Bikes, thought it was going to take a week or so to arrive but got a text message a couple of days later to say it was on the van and would be delivered later that day. Ian delivered it as well as preparing it (I wasn't there when it arrived, my wife was home), but I have to say it looked perfect when I got home and was ready to jump straight on. All I had to do was set the seat height, but having a dropper that took me all of 2 seconds. Couldn't of been more pleased with both the quality of the bike itself and the service and price offered by Balfe's Bikes. Thanks.

Broken Tumble Dryer. Quick search on YouTube, found a video on what was wrong. Found the part on eSpares within 30 seconds. Ordered (£7.99 including postage). Turned up 2 days later, fitted, sorted. Could it have been any easier? I don't think so. Thanks eSpares (and YouTube).

Easy to set up. Hopefully won't need to use it, but the true test will come if a claim is needed.