Cake not delivered and no refund a month after cake due
I have been very reluctant to write a poor review as have had good service from this company in the past and don’t make a habit of leaving bad reviews for anyone. However, I ordered a cake on 29th April to be delivered 6th May, cake did not arrive. Despite contacting Bakerdays several times by phone and email over the following couple of weeks, they have not resolved the issue. I was offered a ‘free’ cake to make up for problem but would not be a free cake as original never arrived (now 6th June). Eventually promised refund which would take 10 working days. Now nearly a month since cake was due and 12 working days since refund promised and still no refund, feels like basic dishonesty. Issue raised with Paypal today.
Reply from bakerdays
We’re truly sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide, especially after you’ve trusted us in the past.
We deeply regret the delay in resolving your issue and apologise for the inconvenience caused by both the missed delivery and the delay in refund processing.
Please give us a call at your earliest convenience — we’d really appreciate the chance to speak with you directly and make things right.
