I found the “free shipping” claim misleading. Orders ship with Royal Mail, which then hands off to local postal services. These are often unreliable and much slower than premium couriers. Th... See more
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I have used vegetology products for some time now. They are always good quality and arrive promptly. My reason for writing this review is that I had a query recently about one of their products and I... See more
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Verified
I have been a customer of Vegetology for many years now and my experience has been great so far. Problems that have arisen (mainly at the customs after Brexit) were solved promptly and professionally.... See more
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I’ve been using these wonderful products for almost 2 years. I’ve followed a vegan diet since I was 11, I’m 48 now and in excellent health, but it’s hasn’t always been easy to find quality (and afford... See more
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Company details
- Vitamin and Supplements Store
- Fitness and Nutrition Service
- Health and Beauty Shop
- Nutritionist
- Wellness Center
About Vegetology
Written by the company
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Getting the nutritional balance right all of the time isn’t always easy, no matter what diet you choose to follow. We provide high quality, UK made supplements to support your body with the key nutrients it needs to thrive. It’s our passion to create incredible, unique nutritional formulations that supplement health in an eco-friendly, ethical , sustainable way. All our products are sustainably produced using plant-based supplements, making them suitable for Vegans and Vegetarians.
Contact info
Creation House, 50-72 Gauntley Street,, NG7 5HB, Nottingham, United Kingdom
- 0800 170 0184
- help@vegetology.com
- vegetology.com
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
I never received my order
I never received my order. I am wondering if you will ever ship it to me.
September 17, 2025
Reply from Vegetology
Hi Pattie,
I’m really sorry your order hasn’t arrived. I know how frustrating this can be. It looks like it’s currently with US Customs, which is unfortunately out of our hands. I can see our team shared tracking details with you last week, and Rosie’s been in touch about sending a replacement order.
Best wishes,
Customer Service Team
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I found the “free shipping” claim…
I found the “free shipping” claim misleading. Orders ship with Royal Mail, which then hands off to local postal services. These are often unreliable and much slower than premium couriers. There’s no option for DHL, UPS, FedEx, or temperature-controlled shipping, which I think should be standard for supplement companies.
On top of that, every order ends up with import charges. For me, it’s about $20 extra each time just to get the package delivered. When I raised this with customer service, they eventually stopped replying.
--
To your reply:
it's not free shipping if I m asked to pay 20$ by the courier each time. I d rather pay for premium shipping without import charges. I m asking to have the option..not for your to pay for it.
But do not mention "free shipping" on your website, because that is called false advertising.
September 30, 2025
Unprompted review
Reply from Vegetology
Hi Miki,
Thank you for taking the time to share your feedback. We understand your concerns regarding shipping and import costs. Unfortunately, offering premium courier services such as DHL, UPS, or FedEx would mean significantly higher prices for customers, which is why we currently provide free shipping via Royal Mail. While this may take a little longer, it helps us keep our supplements affordable.
We’re very sorry to hear about your experience with import charges. These are separate to shipping charges and depend on your country and it's customs processes. As noted on our website, import duties and charges vary by country and are unfortunately outside of our control. We always recommend checking your local import regulations before placing an order.
Our team is always happy to communicate with customers who contact us, so if there are any unresolved issues, please don’t hesitate to reach out to us directly at help@vegetology.com and we’ll be glad to look into this for you.
Best wishes,
Customer Service Team
0 stars
Horrible experience with this company and their support team!
September 17, 2025
Unprompted review
Reply from Vegetology
Hi Carly,
I'm sorry to hear you are disappointed with your experience. We can't seem to find any correspondence with you. If you could send us an email at help@vegetology.com we will do our best to help.
We look forward to hearing from you,
Customer Service Team
Verified
Horrible delay for delivery
It’s been 18 days since I placed my order and I still haven’t received the products. I love the products, but the delay is really frustrating… I just hope it arrives before a full month has passed.
August 18, 2025
Reply from Vegetology
Good morning Jessica,
I’m really sorry to hear your order hasn’t arrived yet. I’ve checked the tracking, and it looks like your parcel reached your country just a few working days after you placed the order, but it’s been held up at customs since then.
We completely understand how frustrating this is. Unfortunately, customs delays are out of our hands, and we find it just as frustrating because we want to get your order to you as quickly as possible!
We do everything we can to support customers in situations like this, so please don’t hesitate to email us at help@vegetology.com
—we’ll be happy to look into it further for you. Hopefully, your order clears soon and is with you very shortly.
Best wishes,
Customer Service Team
Excellent company, excellent products
I have used vegetology products for some time now. They are always good quality and arrive promptly. My reason for writing this review is that I had a query recently about one of their products and I was very impressed with the way it was handled by their customer services. They responded promptly with a friendly email offering advice and promising a full refund if that was what I preferred. I followed the advice, which worked and when I let them know, they replied again saying I could still have the refund if I changed my mind. It’s very refreshing to get such prompt and efficient help.
August 21, 2025
Unprompted review
Reply from Vegetology
Hi Rhonwen,
Thanks so much for your kind words! I'm so happy to hear you’re pleased with our products and that our team could help you out quickly. I'm so pleased the advice worked for you. If you need anything else, just drop us an email and we'll do our absolute best to help.
Have a great day,
Customer Service Team
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I have always trusted vegetology as a…
I have always trusted vegetology as a superior brand of omega 3 which has been an absolute vital part of maintaining strong mental health after a bout of depression. Just recently I have experienced products arriving melted, stuck together and have raised this with them being advised that it sometimes happens but will not affect the quality of the product. I decided to wait until my next subscription order came through and experienced the same, this time capsules so stuck together they had to be prized apart and splitting. I have followed up with a complaint raised on 4th August and received no response as of yesterday, so tried phoning only to be told they were too busy and therefore sent another email. I hope to continue using vegetology but will have to consider other brands if they don’t respond appropriately to my complaint.
August 13, 2025
Unprompted review
Reply from Vegetology
Hi David,
Thank you so much for taking the time to share your experience. We’re really sorry to hear about the issues with your recent orders – that’s definitely not the experience we want for our customers.
I know our customer service team was in touch regarding your first order and sent a replacement, and we also resent more Omega-3 on 13th August to make sure you received a batch in good condition. While batches can sometimes vary, we completely understand how frustrating it is when your capsules arrive stuck together or split.
We always aim to provide the best service, but sometimes our phones are busy, and calls go to voicemail – we truly appreciate your patience with this. Thank you again for your trust in Vegetology, and we hope these replacements help you continue to enjoy the benefits of your Omega-3 supplements.
Best wishes,
Customer Service Team
Verified
Excellent Subscription Deal
It's very easy to navigate the website and amend subscriptions. They send timely reminders too.
Products well packed and come at a reasonable price.
July 18, 2025
Reply from Vegetology
Hi Ralph,
Thanks so much for your lovely review! We’re really happy to hear that subscriptions are working so well for you. It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
Verified
The delivery time was okay but the…
Initially I was a bit disappointed but the reply made me happy. Initial comment: The delivery time was okay but the product came melted and the entire box has fish oil spread all around the capsules.
July 18, 2025
Reply from Vegetology
Good morning,
Thank you for your review. The Omega-3 capsules are very delicate and occasionally a capsule may split causing a small amount of oil to seep out resulting in some greasiness and smell. The odour is unfortunately inherent with Omega-3. Some batches are more pungent than others, based on variables in the manufacturing of the Algal Oil itself and then the capsules. But importantly it doesn't affect the quality of the capsule. Don't worry they are fine and perfectly safe to consume but if you prefer please contact help@vegetology.com and they will be happy to help.
Have a lovely day,
Customer Service Team
Verified
I love their pure products and fast…
I love their pure products and fast delivery. Have used them for many years.
July 18, 2025
Reply from Vegetology
Hi Liane,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you are enjoying your supplements.
Have a great day,
Customer Service Team
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Verified
Reply from Vegetology
Hi Lillian,
Thanks so much for taking the time to review us. We’re really happy to hear you've had a great experience. It's great to have you in the Vegetology family!
Best wishes,
Customer Service Team
Verified
the best vegan food supplements!
May 19, 2025
Reply from Vegetology
Hi Guido,
Thank you so much for taking the time to leave us a review. We really appreciate it! We are so glad you are part of the Vegetology family.
Have a great day,
Customer Service Team
Terrible CRM
The products are good, but the customer service is terrible. I placed an order over four weeks ago, and the package is still stuck at customs. I reached out for help, but their unwillingness to assist is disappointing. I regularly import goods from outside the EU, so I understand the process—but they don’t even seem to try.
April 4, 2025
Unprompted review
Reply from Vegetology
Good morning Bence,
I'm so sorry to hear that your order has been held in customs. We know how frustrating this can be. It's out of our control which is frustrating for us too as we want to get orders to our wonderful customers as quickly as possible! I can see my team have had several conversations with you, we try our absolute best to help our customers that find themselves in situations like yours. I can also see that you most recent order has been refunded. Customs vary from country to country and week to week so hopefully your next order will reach you without delay.
Bets wishes,
Customer Service Team
Verified
Reply from Vegetology
Hi John,
Thank you so much for taking the time to leave us a review. We really appreciate it! We are so glad you can enjoy the amazing benefits of our supplements.
Have a great day,
Customer Service Team
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Verified
Reply from Vegetology
Hi Tinka,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you are enjoying your supplements.
Have a great day,
Customer Service Team
Verified
I liked the 2 for 1 deal but wouldn't…
I liked the 2 for 1 deal but wouldn't pay full price
January 20, 2025
Reply from Vegetology
Hi Ju,
Thanks for your feedback! We're so glad you enjoyed our 2-for-1 offer—it’s a great way for new customers to try our products. While that particular deal was a special welcome offer, we have plenty of ways to save when shopping with Vegetology!
Our Buy More, Save More option lets you save up to 30% when purchasing multiple items, and our subscription service also offers a 30% discount, plus the convenience of automatic deliveries.
We take great pride in the highest quality and purity of our products, ensuring they deliver the best possible benefits. We hope to see you again soon, and if you ever have any questions, feel free to reach out!
Best,
Customer Service Team
Verified
I Think It Is Perfect For All People Who Eat Plant-Diet
The b12 tablets were surprisingly much smaller in size than I expected, but I was able to digest one of those tiny tablets with both water and one vegan meal today. I also felt very happy because both the vegan b12 tablets truly got sent to my home country and the tablets being in a perfect size for both children and adults. On the back of the small container it showed the same unnatural vegan ingredient, which is Cyanocobalamin, from a business called Vegetology. Additionally, very affordable price and other ingredients being safer to eat. I only gave 4 stars out of 5 because I waiting until to see how my body feels tomorrow. So far I feel very healthy after swallowing that one vegan b12 tablets to night. I noticed from last month to this the first month of this year 2025 that my stomach agrees with these tablets.
December 18, 2024
Reply from Vegetology
Hi Sophie,
Thank you for your thoughtful review! We're glad you found the tablets easy to digest, affordable, and perfectly sized. It's great to hear they arrived safely with you! We appreciate your thoroughness in waiting to see the results, and we're here if you have any questions.
Have a great day,
Customer Service Team
Verified
Reply from Vegetology
Hi Dieter,
We really appreciate you taking the time to review us, thank you! It's great to have you in the Vegetology family.
Have a great day,
Customer Service Team
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Verified
Efficiency
Efficiency, quick delivery, options for a pause on orders. Tracking item for delivery.
December 18, 2024
Reply from Vegetology
Hi Tracey,
Thank you so much for taking the time to review us, we really appreciate it! I'm delighted to hear you enjoy shopping with us. We hope to see you again soon.
Have a great day,
Customer Service Team
Wonderful product and incredible team!
I experienced a delay in receiving my parcel due to a strike in Canada by Canada Post. I had the pleasure of communicating with Rosie during this period, I was blown away by the level of care, professionalism and genuine kindness she showed. Rosie sympathized with me and reassured me that if there were to be any issues with the Vegan Omega 3 liquid form , they would send me a replacement without question. As I got the parcel, Rosie followed up with me to check in and see if everything was alright. You don’t get this type of service these days. The product itself is amazing, I’ve been using it for approximately 6 months and it’s been extremely helpful with work and day to day demands. I feel more clarity at work and my recovery from my workouts has become quicker. All in all, wonderful product and results incredible team!
December 19, 2024
Unprompted review
Reply from Vegetology
Hi Michael,
Thank you so much for your thoughtful and kind words! I'm so happy to to hear how much you're enjoying the Vegan Omega 3 and the positive impact it’s had on your day-to-day life.
Thank you so much for your lovely feedback about Rosie, I'll be sure to pass it along to her. 😊
It's great to have you in the Vegetology family!
Thanks
Customer Service Team
Item not received, dishonest customer service
I really wanted to like this business as it's very difficult to find multivitamins that are specifically targeting the needs of vegans and their products seemed perfect for me. I placed my order in November based on the indication that deliveries to the rest of the world would take "usually 7-14 working days" and that delivery would be tracked.
16 working days after the order was placed, I haven't received the products and we have no idea where the parcel is. It turns out that the delivery partner only issues tracking updates once a week (at best) and that these updates are completely vague. For the first 11 days, the item has simply been stuck in a sorting centre in the NL and didn't move, so honestly claiming that it takes 7-14 days is simply delusional. Since 8/11 no updates, we don't even know if the parcel has finally left the NL.
I tried contacting the customer service several times but their replies were quite weird. Firstly, they quite dishonesly tried to say that deliveries to the rest of the world take "minimum 7-14 days" which was simply false and then said that they can't do anything to help. The only thing they offered to do was to check the same tracking link I already have and send me pointless emails from time to time. How is this supposed to help in any way?
If you sell important supplements - like pregnancy multivitamins - you have to take delivery seriously. You simply can't leave pregnant women without supplements for weeks and do nothing to rectify or help.
I really feel I was cheated by this company and only lost money and precious time.
It's sad that in their reply they shamelessly insist that they promised a delivery in minimum 7-14 days, luckily I have screenshots showing their lie. And it's astonishing that they aren't offering to do anything, just checking the tracking link. Stay away, I was really scammed. This is gaslighting.
(Message to vegetology: please don't reply to this review asking me to send an email to the customer service - I've already told you that they refuse to help or offer any solution. How about you just escalate to someone more constructive?)
November 22, 2024
Unprompted review
Reply from Vegetology
Hi Vittoria,
I'm really sorry to hear that your order hasn't reached you yet! We shipped your order the same day that you placed it. We do advise customers on our website that international orders take a minimum 7-14 days however during busy times, like the Black Friday period, orders can take longer to arrive. This is unfortunately out of our hands as we have no control over couriers and customs. We understand how frustrating this can be and we are sorry that your order hasn't arrived. I know one of the team has been in touch with you and is keeping a close eye on this for you. I can see that your parcel has left the Netherlands so we are hoping it will reach you this week.
Best wishes,
Customer Service Team
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