I found the “free shipping” claim…
I found the “free shipping” claim misleading. Orders ship with Royal Mail, which then hands off to local postal services. These are often unreliable and much slower than premium couriers. There’s no option for DHL, UPS, FedEx, or temperature-controlled shipping, which I think should be standard for supplement companies.
On top of that, every order ends up with import charges. For me, it’s about $20 extra each time just to get the package delivered. When I raised this with customer service, they eventually stopped replying.
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To your reply:
it's not free shipping if I m asked to pay 20$ by the courier each time. I d rather pay for premium shipping without import charges. I m asking to have the option..not for your to pay for it.
But do not mention "free shipping" on your website, because that is called false advertising.
Reply from Vegetology
Hi Miki,
Thank you for taking the time to share your feedback. We understand your concerns regarding shipping and import costs. Unfortunately, offering premium courier services such as DHL, UPS, or FedEx would mean significantly higher prices for customers, which is why we currently provide free shipping via Royal Mail. While this may take a little longer, it helps us keep our supplements affordable.
We’re very sorry to hear about your experience with import charges. These are separate to shipping charges and depend on your country and it's customs processes. As noted on our website, import duties and charges vary by country and are unfortunately outside of our control. We always recommend checking your local import regulations before placing an order.
Our team is always happy to communicate with customers who contact us, so if there are any unresolved issues, please don’t hesitate to reach out to us directly at help@vegetology.com and we’ll be glad to look into this for you.
Best wishes,
Customer Service Team
