Horrible delay for delivery
It’s been 18 days since I placed my order and I still haven’t received the products. I love the products, but the delay is really frustrating… I just hope it arrives before a full month has passed.
Reply from Vegetology
Good morning Jessica,
I’m really sorry to hear your order hasn’t arrived yet. I’ve checked the tracking, and it looks like your parcel reached your country just a few working days after you placed the order, but it’s been held up at customs since then.
We completely understand how frustrating this is. Unfortunately, customs delays are out of our hands, and we find it just as frustrating because we want to get your order to you as quickly as possible!
We do everything we can to support customers in situations like this, so please don’t hesitate to email us at help@vegetology.com
—we’ll be happy to look into it further for you. Hopefully, your order clears soon and is with you very shortly.
Best wishes,
Customer Service Team
