I have always trusted vegetology as a…
I have always trusted vegetology as a superior brand of omega 3 which has been an absolute vital part of maintaining strong mental health after a bout of depression. Just recently I have experienced products arriving melted, stuck together and have raised this with them being advised that it sometimes happens but will not affect the quality of the product. I decided to wait until my next subscription order came through and experienced the same, this time capsules so stuck together they had to be prized apart and splitting. I have followed up with a complaint raised on 4th August and received no response as of yesterday, so tried phoning only to be told they were too busy and therefore sent another email. I hope to continue using vegetology but will have to consider other brands if they don’t respond appropriately to my complaint.
Reply from Vegetology
Hi David,
Thank you so much for taking the time to share your experience. We’re really sorry to hear about the issues with your recent orders – that’s definitely not the experience we want for our customers.
I know our customer service team was in touch regarding your first order and sent a replacement, and we also resent more Omega-3 on 13th August to make sure you received a batch in good condition. While batches can sometimes vary, we completely understand how frustrating it is when your capsules arrive stuck together or split.
We always aim to provide the best service, but sometimes our phones are busy, and calls go to voicemail – we truly appreciate your patience with this. Thank you again for your trust in Vegetology, and we hope these replacements help you continue to enjoy the benefits of your Omega-3 supplements.
Best wishes,
Customer Service Team