Romania
Review of Snapshades
Practically nonexistent customer service — sometimes they answer, sometimes they don’t. Very unprofessional. Also, the website is a nightmare; it took me 10 minutes to place a simple order.
Review of KLARSTEIN
UPDATE: You shouldn’t assume that anything has been resolved just because they replied.
If you buy a nut milk maker, they refuse to sell a replacement glass container—even if yours breaks—so you’re forced to buy an entirely new device. Unbelievable. It’s like breaking your car’s wheel and being told you have to buy a whole new car. Make it make sense. This isn’t my first bad experience with Klarstein.
Reply from KLARSTEIN
Dear customer,
Thank you for reaching out, and we’re truly sorry to hear about your experience.
Unfortunately, the replacement glass container for your nut milk maker is not available at the moment. We understand how frustrating this must be, especially when it limits the use of your device. Your comparison is completely understandable, and we agree that this isn’t the kind of experience we want our customers to have.
To check your case in more detail and see if there’s anything else we can do, could you please provide your order number or ticket reference?
We appreciate your feedback—it helps us improve our products and services moving forward.
Warm regards,
Antonella
Review of Vegetology
The products are good, but the customer service is terrible. I placed an order over four weeks ago, and the package is still stuck at customs. I reached out for help, but their unwillingness to assist is disappointing. I regularly import goods from outside the EU, so I understand the process—but they don’t even seem to try.
Reply from Vegetology
Good morning Bence,
I'm so sorry to hear that your order has been held in customs. We know how frustrating this can be. It's out of our control which is frustrating for us too as we want to get orders to our wonderful customers as quickly as possible! I can see my team have had several conversations with you, we try our absolute best to help our customers that find themselves in situations like yours. I can also see that you most recent order has been refunded. Customs vary from country to country and week to week so hopefully your next order will reach you without delay.
Bets wishes,
Customer Service Team
Review of eToro
The platform is user-friendly but be cautious of the high transaction fees and spreads that can significantly impact costs.
Reply from eToro
Hello Bence,
Thank you for your review! We're pleased to know you find our platform easy to use. Our goal is to offer a secure and regulated platform with competitive fees. Please note that we cannot control market spreads, which may fluctuate due to external conditions. Some instruments may exhibit wider spreads due to their volatility compared to more stable assets. For detailed fee information, be sure to visit our Fees Page ➡️ https://www.etoro.com/trading/fees/ regularly.
Best regards,
Maria
Review of Shipito
Reply from Shipito
We're sorry to hear about your negative experience with our shipping services and support. We strive to provide excellent service to all our customers, and it's disappointing to learn that we fell short in your case. Feel free to open a support ticket in your Shipito account so an agent can look into this further.
Review of Eight Sleep
They have been delaying the shipment for one month now without any real explanation. It feels like being part of a scam.
They don't realize that receiving payment without providing the product is like having a free credit.
Reply from Eight Sleep
Hello,
I'm really sorry to hear about the inaccurate shipping times and this poor communication.
We have worked very hard in recent weeks to improve our support and better set expectations regarding shipping and delivery times.
I have requested more information so I can look into your order and flag to the fulfillment team if needed.
Review of GLAMIRA
Despite purchasing products worth several thousand euros, I was told that when an earring support is lost, I must buy a new set of earrings as they do not replace accessories.
Review of Better Food
I placed the order 3 weeks ago and am still waiting for it. The package was probably lost by the courier, but I am the one who must resolve the situation. It feels like BettrFood just doesn't care.
Reply from Better Food
Hallo Bence! We are truly sorry for the inconvenience you’ve experienced with your order. Please know that our support team is always here to assist, and we are doing everything we can to resolve such situation as quickly as possible. If you have any questions or need assistance, please do not hesitate to contact our customer support.
