US Fireplace Store Reviews 959

Most of fireplace is probably fine. However the pilot ingition module has problems. The igniter electrode arcs before the tip often causing delayed or missed ignition. Sometimes pilot goes out in cont... See more

Generally the products are high quality and a good value. We bought a Malm free-standing fireplace (which was great), but the chimney stack shipped was the wrong part and customer service was no help... See more

The doors were literally falling apart when I opened the box. I had to make several adjustments and tighten many screws before I could install. I needed an extra set of hands to get everything adjuste... See more

I WAS GOING TO REORDER ANOTHER GAS LOG SET,BUT WHEN I WAS CHARGED SO MUCH FOR A RETURN FEE, I SAID ,NO WAY,SO I ORDERED FROM ANOTHER FIREPLACE COMPANY. IT TOOK A TIME TO SAVE FOR A LOG SET, AND TO BE... See more

I love my Solo Stove fire pit! Email communications on status was ongoing. No issues at all! Best price I found online! Will definitely make another purchase with US Fireplace Store!

Great communication with delivery timeline. Arrived earlier than expected. Iron fireplace screen is well made, quality product. We needed some exact measurements and this fit our needs perfectly. Very... See more

Everything went well with my order with the exception of delivery. Somehow my previous home phone number, a landline not used in years got connected to my order. I was waiting for days without hearing... See more

I ordered the Real Fyre log set with vent free burners. The staff was able to answer the few questions clearly for me. Delivery was as expected and packaging highly adequate assuring no problems.

We are extremely happy we chose to go with US Fireplace Store! From start to finish, their customer service was excellent—they worked closely with us to make sure we had all of the correct parts and... See more

My outdoor gas fireplace flooded during Hurricane Helene. I needed to replace the liner and ordered them twice through another company. Upon receiving them, the liners were damaged both times. I th... See more

Check your email exchange. Product arrived in heavily damaged and open box. Some contents was broke. The burner was all I needed and it looked like it made it okay, but had a rough journey. Custom... See more

Easy to order, called in once to confirm before ordering I had the right smart controller for the heaters I wanted. Very helpful on the call. Heaters and controller arrived fairly quickly and they w... See more

It has been approximately one year since we ordered and months later installed our gas fireplace on an outdoor screened porch. This has been one of the very best additions we could have possibly imagi... See more

Great follow up with our order to ensure a positive experience. Everything we ordered came as planned and in good condition. Very happy with the fire pit and propane storage tables, we purchased two... See more

This company provides great products. We ordered a stove pipe with a top and it all fit together very well. One of the boxes was crushed and undeliverable. Before we were notified by UPS that the pac... See more

The communication from this company was excellent. They keep me informed with every step of shipping. The products arrived quicker than they thought it might have. The burners were of excellent qualit... See more

Order was apparently handled incorrectly. Whether on my end, or US Fireplace Store, we do not yet know (parts are with repair company). US Fireplace Store went through great lengths to make sure I w... See more

Fits as expected ! I was worried about the dimensions, since other vendor (amazon) comments mention that online fireplace doors wouldn't fit. Was great here on this site. Althought US Fireplace stor... See more

It was really nice receiving US Fireplace's electric fireplace in good working condition. The well wrapped protective packaging must have made the difference. After installation we notice a small disc... See more

Real Fyre G45 Series See-Thru Triple T Glass Burner System. This burner was purchased for a conversion from NG log fireplace to a NG fire glass fireplace. My handyman felt it was an easy installation... See more

First time customer and had ordered some fireplace driftwood logs for my new fireplace. I received the first shipment as promised but unfortunately it had broken pieces. I immediately contacted US F... See more

Our infrared patio heaters are the greatest. Enjoying them immensely. Hope they last. Time will tell.

Unavoidably, our delivery was delayed, but US Fireplace worked with us to make sure we got our fireplace as quickly as possible. It was delivered with excellent logistical coordination and arrived in... See more

After taking delivery of a gas fireplace and discovering some damage, the customer support team went right to work scheduling a free replacement and return of the damaged original. R+L Carriers were... See more

US Fireplace Store helped me assemble the best/biggest wood burning kit they make. I installed it on my new house build and we used it like crazy this whole past season! They were very helpful in or... See more

15% discount, everything in stock, and prompt free delivery. I checked with my local fireplace stores on the same merchandise; their delivery was months and their prices were full list price. Both lo... See more

I called once with questions and the person sounded like they were in a call center. Then the call was disconnected. I was thinking about returning the fireplace but no one asked why and the return p... See more

Refractory bricks were not the size I thought ordered and took several weeks to receive. However, found out I can cut them down to fit, luckily. Shipping cost was horrendous, but I was stuck because n... See more

Great shopping experience. Great value. Chat to resolve issue helpful and good. Missed the mark on fulfillment and delivery. Ordered glass fireplace doors that should have been shipped in two(2) cart... See more

The ignition system needs to be tuned to our elevation 7500 FT The Instructions are limited on how to do that Might need a different gas burner, even the embers will not work Terry Porter porter10... See more

After the sales part of the transaction it has gone down hill. I have asked if your company can send me information for my tax credit. Your team said they would look into it. It has been 4 weeks a... See more

Beside the price, which was the best among the different fireplace outlets, the service was outstanding. I received updates via email on processing, shipping, and delivery. Even better, when I... See more

I'm very happy with the apparent quality of my fireplace log grill. It arrived undamaged in packaging obviously designed by a professional. I'm particularly happy with having the option of 4 inch le... See more

The Fireplace Store answered my questions. They verified that I would be able to use citronella oil with the optional conversion cup. It basically makes it an outdoor torch, but so pretty with the s... See more

Have not yet installed the fireplace as construction on our new space is underway. Ordering was simple, chatting with a rep was helpful as we were trying to make a selection. Delivery was easy and qui... See more

I checked around and the fireplace store did a price match from another company online and I went with them because they had a warranty up to 5 years which the other company didn’t offer. Shipping was... See more

My package was delivered damaged. I contacted US Fireplace, told them about it along with photos. They had a replacement in 3 days! Totally appreciated their promptness! Will definitely recommen... See more

This is the second time ordering from US Fireplace and will continue to do business with them in the future. Their website is user friendly and checkout is a breeze. I did ended up having to contact c... See more

Excellent customer service! Item we received was arrived damaged from shipping. We emailed US Fireplace right away. They sent a new replacement right away. Very pleased and satisfied customers we a... See more

Very accommodating and prompt in their responses. Quality product and looking forward to enjoying it for many years to come

We ordered a fire table that cracked after only a few months. US Fireplace Store worked with the manufacturer to replace the table and cover under warranty. Although it took time for the replacement... See more

your website said the product was in stock when i placed the order then for some reason 4-6 weeks for you to send it. if the the 4-6 weeks was known i might have ordered it anyway but i feel there i... See more

US Fireplace Store has been a reliable and valued partner in our new home construction projects. Their communication is consistently prompt and professional, and their pricing remains highly competiti... See more

The people I dealt with were very knowledgeable and very helpful even after my purchase.

Fast promt service Anna kept in touch with emails order arrived in perfect condition installation was very simple, l start it up to do a burn off sure puts out the heat even though it is summer i thi... See more

The product is excellent, the price is great. The communication is not the best, I had lost hope that I was still getting my 2 bowls. Thank God that you delivered.

We were guaranteed a 6 week delivery and ended up with a 9 week delivery.

Order was not complete, hard to talk to once order was paid.

Came on time specified. Well packed . Have not set it up yet but looks great in the room.

took to long to get the material,atrrial